Customer Contact & Orders Process

Description

Job Summary: Efficiently manage customer requirements, ensuring timely deliveries and cross-departmental coordination, with expertise in SAP and automotive customer portals. Key Highlights: 1. Key role in managing customer requirements and coordinating deliveries to the client. 2. Proficiency in SAP and customer portals (Ford, STLA) within the automotive industry. 3. Continuous communication with customers and internal departments to ensure service delivery. - **Job Objective** Efficiently manage customer requirements to ensure on-time delivery, data accuracy, and coordination among internal production, logistics, and sales departments. This position requires proficiency in **SAP and Customer Portals (Ford, STLA)** as well as prior experience in the automotive industry. **Primary Responsibilities** * Manage customer purchase orders via their electronic platform, ensuring compliance with requirements, delivery dates, and documentation. * Monitor inventory levels and coordinate production scheduling and shipments with Planning and Logistics departments. * Track shipments, invoicing, and export documentation according to customer standards. * Identify and communicate potential deviations or non-compliance risks, coordinating corrective actions with relevant departments. * Maintain consistent and professional communication with customers and internal departments (Production, Procurement, Quality, Logistics, and Finance). * Generate performance and compliance reports, as well as service metrics. * Record and update information in **SAP (MRP)** to ensure order traceability and delivery control.**Requirements** * **Education:** Completed Bachelor’s degree in International Trade, Business Administration, Industrial Engineering, or related field. * **Languages:** Advanced English (mandatory for daily customer communication). * **Experience:** Minimum **3 years** in Customer Service or Logistics roles within the **automotive industry**. * **Mandatory experience managing Ford/STLA portals.** * Proficiency in **SAP (SD/MM or MRP modules)**. * Knowledge of shipping, planning, and delivery fulfillment processes.**Competencies** * Customer focus and commitment to meeting obligations. * Effective communication and interdepartmental coordination. * Organization, follow-up, and attention to detail. * Initiative to resolve and anticipate problems. * Autonomy in performing assigned tasks.Privacy Notice \- Active Candidates: https://www.aptiv.com/privacy\-notice\-active\-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.