Customer Service - Day Shift

Description

Job Summary: This role focuses on end-to-end customer order management, ensuring communication, follow-up, internal coordination, and incident resolution to guarantee customer satisfaction. Key Highlights: 1. End-to-end order management and customer service. 2. Internal coordination to ensure commitment fulfillment. 3. Timely resolution of requests, complaints, and non-conformities. • Confirm receipt of information and orders from the customer. • Register and track customer orders, ensuring proper handling and timely service. • Verify and validate information received from sales or the customer (quotation forms, specifications, quantities, delivery dates, etc.). • Coordinate with internal departments (sales, production, logistics, billing, quality) to ensure proper planning and fulfillment of customer commitments. • Manage order authorizations, credit approvals, and corresponding collections follow-up. • Track arrival of materials, sheet metal, tooling, and inventory required to fulfill orders. • Monitor production scheduling according to established priorities. • Monitor materials in production and confirm manufactured quantities against requirements, avoiding overages or shortages. • Validate that physical inventory matches system records. • Ensure timely billing in accordance with deliveries made. • Supervise and confirm punctual product deliveries to the customer. • Prepare and maintain up-to-date reports and KPIs for the customer service department. • Filter, document, and route relevant information provided by customers for proper internal handling. • Contribute to meeting the company’s established service, quality, and customer satisfaction standards. • Handle difficult situations professionally and under pressure. • Keep customer information and incident records updated. • Address and resolve customer requests, inquiries, complaints, rejections, and/or non-conformities promptly and courteously. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Age: between 20 and 38 years Keywords: care