Bilingual Front Desk Agent

Description

Position Summary: RAMADA ENCORE AGUASCALIENTES is seeking a Front Desk Agent / Guest Service Executive to handle check-in/check-out, billing, and customer service. Key Highlights: 1. Be part of the hotel's guest service team. 2. Develop your customer service and reservation management skills. 3. Opera system experience is desirable, along with prior hotel industry experience. RAMADA ENCORE AGUASCALIENTES invites you to join its team as a **Front Desk Agent / Guest Service Executive** **Responsibilities:** * Check-in / check-out * Billing * Customer service * Follow-up on guest requests * Reservation creation * Telephone calls **Requirements** * Experience with the Opera reservation system (desirable) * Passion for customer service * Basic to intermediate English proficiency * Minimum 1 year of experience in the same role or knowledge of the hospitality industry * Availability to work rotating shifts Employment Type: Full-time Salary: $13,250\.00 per month Benefits: * Complimentary uniforms * Grocery vouchers Work Location: On-site employment