Ink Service Technician

Description

Job Summary: Coordinate the supply of products and services to customers while maintaining profitability and environmental care, as well as providing technical advisory and ensuring proper product functionality. Key Highlights: 1. Coordination of supply and technical customer service 2. Maintenance of equipment and workplace in optimal condition 3. Direct advisory and interaction with customers to establish good relationships **Position: Technical Service** Reports to: Branch Leader Works collaboratively with: Technical service colleagues, internal/external customers Location: Avenida Universidad 1001, 20000 Aguascalientes, Aguascalientes Position Type: Full-time, on-site Schedule: TO BE DETERMINED IN THE INTERVIEW **Job Objectives:** Coordinate the timely supply of products or services to meet customer needs at their facilities, while protecting the environment and maintaining profitability. **Job Requirements:** **Education:** Junior high school * Preferred: Incomplete or completed senior high school **Experience:** 1 year as a press operator, or in machinery production support, or in a similar role, preferably within manufacturing companies. **Technical Knowledge:** * Familiarity with ink or printing processes. * Knowledge of colorimetry. * Inventory control. * Basic Excel and Word. **Soft Skills:** Service-oriented attitude, organization, assertive communication, teamwork, strategic planning, empathy, decision-making ability, and commitment. **Main Responsibilities:** 1\. Verify product specifications at the Customer's Plant. 2\. Ensure proper product functionality on machines. 3\. Place orders to General Product´s. 4\. Schedule orders to General Product´s in a timely manner. 5\. Address product complaints or rejections by arranging appropriate resolution. 6\. Conduct inventory of product stock according to the date specified by the customer for invoicing purposes. 7\. Daily review of the customer’s printing schedule (to ensure product availability in inventory). 8\. Recovery of contaminated materials (if applicable). 9\. Notify General Product´s laboratory of any product specification changes required by the customer. 10\. Maintain equipment and workplace in perfect condition. 11\. Provide technical advisory and service to customers, as applicable. 12\. Maintain direct contact with customers to build strong relationships, deliver attentive service, and ensure continuous communication. 13\. Comply with the customer’s established safety, hygiene, ecology, and environmental guidelines. 14\. Ensure proper product functionality on the customer’s equipment. 15\. Perform tone matching when required. 16\. Conduct inventories and assume responsibility for them (FIFO principle). 17\. Maintain and foster positive working relationships with all personnel. ***WE OFFER:*** BENEFITS EXCEEDING LEGAL REQUIREMENTS · Savings Fund: 13% · Grocery Vouchers: $1,250 on the 25th of each month · Uniforms (T-shirts and denim pants) · Christmas Bonus: 15 days' salary · Personal Protective Equipment (Industrial boots, safety glasses, hairnets) · Free Family Services: Nutrition / Psychology / Medical · Continuous Training Aligned with the Department **Punctuality and Attendance Bonus: $1,000** Position Type: Full-time, Indefinite Term Salary: Starting from $13,500.00 per month Benefits: * Free uniforms * Grocery vouchers Work Location: On-site employment