Job Summary: This position ensures customer service quality by monitoring calls, evaluating protocols, and proposing improvements to guarantee a professional experience. Key Highlights: 1. Call quality audit and evaluation for the sales team 2. Identification of improvement areas and proposal of corrective actions 3. Management of performance indicators and communication skills **Job Objective** Ensure customer service quality through call monitoring, ensuring compliance with protocols, performance indicators, and a professional, consistent experience. **Main Responsibilities** * Conduct quality audits of sales team calls * Evaluate protocol compliance (communication, empathy, processes) * Prepare performance reports for management * Identify improvement areas and poor practices * Propose corrective actions and support training initiatives **Requirements** * Minimum education: Completed high school * Minimum 2 years of experience in call center quality assurance (preferred) * Experience in call monitoring or supervision * Proficiency in performance indicators (KPIs) * Strong communication and teamwork skills **Key Skills** * Organization and proactivity * Results-oriented mindset * High sense of urgency * Analytical ability * People management * Communication and negotiation skills **We Offer** * Base salary: $9,500 monthly * Monthly bonus: $1,000 * Job stability * Growth opportunities **Work Schedule** Monday to Friday, 8:30 am to 6:30 pm Employment Type: Full-time, Indefinite-term Salary: $9,000\.00 \- $11,000\.00 per month Benefits: * Discounts and preferential pricing * Flexible schedules * Option for an indefinite-term contract * Cafeteria service * Company-provided phone Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
