**Business Analyst – CRM** **Remote (within Mexico)** **Full\-time \| Direct Hire** **Salary: $85,000 – $95,000 MXN gross monthly** **Schedule: Collaboration during EST business hours** We are hiring a **Business Analyst (CRM)** to support delivery teams during **EST business hours**. This role focuses on enabling Agile execution, facilitating Scrum ceremonies, and translating business needs into actionable requirements and user stories. The ideal candidate has strong analytical skills, a solid understanding of systems and integrations, and excellent communication abilities. You will collaborate closely with product owners, developers, QA, and end users to define, refine, and deliver enhancements across multiple applications in a fast\-paced and highly collaborative environment. **Key Responsibilities** * Lead and facilitate Scrum ceremonies including sprint planning, daily stand\-ups, backlog refinement, and retrospectives. * Partner with product managers and business stakeholders to gather, analyze, and document business and functional requirements. * Translate requirements into clear user stories and acceptance criteria; maintain and prioritize the Jira backlog. * Understand application functionality, integrations, and dependencies to support impact analysis and requirements documentation. * Build working knowledge of core applications such as DealCloud, Appian, Anaplan, Chronograph, and Snowflake to effectively support cross\-system initiatives. * Support multiple workstreams and project areas, taking on diverse responsibilities to meet delivery goals. * Track and manage enhancement requests, incidents, and system updates through clear documentation and communication. * Contribute to process improvements and help define best practices for requirements management and Agile execution. **Required Qualifications** * 6\+ years of experience as a Business Analyst * Hands\-on experience working in Agile environments and supporting Scrum teams * Strong requirement\-gathering, documentation, and user story creation skills * Experience working with technical and non\-technical stakeholders * Experience with CRM or enterprise systems * Excellent communication and analytical skills **Nice to Have** * Experience with tools such as DealCloud, Appian, Anaplan, Chronograph, or Snowflake * Experience using Jira for backlog management **What We Offer** * 100% remote opportunity * Direct hire with competitive compensation * Chance to work with high\-performing global teams and modern CRM/enterprise platforms If you are a highly analytical BA with strong Agile delivery experience and the ability to work effectively during EST business hours, we would be glad to review your application. Job Type: Full\-time Pay: $85,000\.00 \- $95,000\.00 per month Language: * English (Required) Work Location: Remote