Consultor SAP HCM

Descripción

Summary: This role involves providing 2nd level post-live issue resolution, preparing functional specifications, offering consulting services, and managing client communications while applying specialist knowledge in SAP Payroll/HR. Highlights: 1. Provide 2nd level post-live issue resolution within SLA timeframes 2. Offer consulting services and functional/technical expertise to clients 3. Apply specialist knowledge in SAP Payroll/HR to improve solutions and services **Job Responsibilities:** * Provide 2nd level post\-live issue resolution within Service Level Agreement timeframes \- specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. * Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex * Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini\-project solutions. Lead handles most complex. * Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. * Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required * Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. * Identify, manage and test SAP Note application as an Advanced Correction. * Create and send Customer messages to SAP to request support and corrections * Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. * Provide mentoring support and guidance to other consultants on areas of expertise * Lead \- develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. * Performs other related duties as assigned. **Technology Specific Job Requirements:** * SAP Payroll/HR application expereince \- including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration * Excellent Understanding of Payroll Processing Methodology * Understanding of Employee Self Service/Portal. **Experience :** * 3\-5 Years of Directly Related Experience. Sueldo: $90,000\.00 al mes Beneficios: * Programa de referidos * Seguro de gastos médicos mayores * Seguro dental * Seguro de vida * Trabajo desde casa * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Lugar de trabajo: remoto híbrido en Naucalpan, Méx.