IT Help Desk

Descripción

Descripción y detalle de las actividades **Summary of the role** If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We’re building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits. You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly. This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same! **What You'll Do** * Customer Success \& Support * Respond to user inquiries in a friendly, professional manner. * Maintain and update user accounts, user database, contracts, and service agreements. * Provide basic IT support to users (e.g., account access, general troubleshooting). * Help manage documentation and guides for customers. * Operations \& Administration * Assist with basic financial tasks. * Organize digital records and maintain business documents. * Help keep our day\-to\-day operations running smoothly across different areas of the business. * Play a key role in different projects with high impact to our growing company. Experiencia y requisitos **Skills \& Requirements** * Bachelor’s degree in Business, IT, or a related field preferred. * Professional English proficiency (written and spoken). * Experience with Google Workspace, Microsoft Office, and CRM/project management tools. * Ability to maintain confidentiality and handle sensitive information professionally. * Basic IT troubleshooting knowledge **What We Offer** * Salary: Competitive (MXN $22,000–$25,000/month). * Schedule: Monday–Friday, 6 AM–3 PM Pacific Time. * Ticket answering: Saturday\-Sunday, each ticket will be paid at a 30\-minute hourly rate. * Opportunities for professional development. * Remote after completing training (will be determined by performance) * Paid online English courses. * Enjoyment of proportional vacation days! Beneficios * Beneficios de acuerdo a la LFT **Número de vacantes** 1 **Área** Informática/Sistemas/TI/Programación/Software **Contrato** Permanente **Modalidad** Presencial **Turno** Diurno **Jornada** Tiempo Completo **Estudios** Carrera con título profesional **Inglés** Hablado: Avanzado, Escrito: Avanzado **Disponibilidad p. viajar** No