Agente trilingüe (ing/esp/pt) - tech support only

Descripción

Summary: Join as a Trilingual Help Desk Agent providing IT support and customer care to clients' employees with no sales involved. Highlights: 1. Provide IT support and customer care 2. Focus on innovation, teamwork, and professional growth 3. Paid and ongoing training provided **Join Computacenter Mexico as a Trilingual Help Desk Agent!** At Computacenter Mexico, we are a global leader in IT services and solutions. We partner with some of the world’s biggest companies, helping them optimize their operations with world\-class IT support. With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive. **SHIFTS AVAILABLE TO CHOOSE** * Morning shift: from 5 am to 3pm * Evening shift: from 1pm to 22pm * Night shift: from 22pm to 6 am *On site and Hybrid work in our Reforma Site.* \*NOTE: The first month we have a morning paid training from Monday to Friday from 7 am to 4 pm **Do you have an excellent level of Portuguese, Spanish and English?** Join us! We’re looking for Service Desk Agents to provide IT support and customer care. **What do you need to apply?** * Advanced English, Spanish and Portuguese * Experience in IT technical support (if you don’t have it yet, don’t worry — we’ll train you!) * Strong communication skills over the phone * Customer service mindset **Your responsibilities:** * Respond to inquiries and provide support to our clients’ employees * Password reset ad basic troubleshooting * Communicate via phone calls, chat, and/or messages * No sales involved — this is purely a support role **What we offer:** * $130 MXN per hour * 5% savings fund * 12 vacation days from your first year * 25% vacation bonus * 15 days of year\-end bonus (aguinaldo) * Paid and ongoing training to support your growth **Don’t hesitate to apply and kick\-start your IT career with us!** \*En nuestra organización promovemos la igualdad de oportunidades. No discriminamos por motivos de edad, sexo, género, identidad u orientación sexual, estado civil, religión, origen étnico, discapacidad ni por ninguna otra condición personal o social. Sueldo: $19,000\.00 \- $23,000\.00 al mes Beneficios: * Descuento de empleados * Horarios flexibles * Programa de referidos Idioma: * Inglés (Obligatorio) * Portugués (Obligatorio) Lugar de trabajo: remoto híbrido en Cuauhtémoc, CDMX