Summary: Seeking an experienced SAP Analytics Cloud & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. Highlights: 1. Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere 2. Ensure audit-ready documentation and compliance in a regulated environment 3. Support strategic internal platform initiatives **Company Description** **About Chabez Tech** Chabez Tech is a Data Engineering \& AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long\-term platform implementation support. This position supports a **strategic internal platform initiative** to enhance our own digital analytics and reporting capabilities. **Job Description** **SAP Analytics Cloud (SAC) \& SAP Datasphere Support Analyst** **Location:** **Avenida Lomas Verdes 67, Lomas Verdes, 53120** **Naucalpan de Juárez, Estado de México, Mexico** **Work Mode:** Onsite **Contract Duration:** 3 Months (Possible Extension) **Shift:** Rotational **Environment:** Regulated (GxP / SOX) **Role Overview** We are seeking an experienced **SAP Analytics Cloud (SAC) \& SAP Datasphere Support Analyst** to provide **L1/L2 operational and production support** in a regulated enterprise environment. The role focuses on **incident management, platform stability, data refresh monitoring, access support, and user enablement**, while ensuring **audit\-ready documentation and compliance**. **Key Responsibilities** **Support \& Operations** * Provide **L1/L2 support** for SAP Analytics Cloud and SAP Datasphere * Troubleshoot issues related to **data refresh, performance, access, models, and scheduling** * Monitor **jobs, data loads, integrations, and platform health** * Resolve connectivity issues with SAP and non\-SAP data sources **Access \& Security** * Support **user access, roles, and permissions** * Assist with **authentication / access\-related issues** * Participate in **access reviews and compliance documentation** **Analytics \& User Enablement** * Support **SAC stories, dashboards, calculations, and data models** * Assist business users with analytics and reporting requests * Ensure adherence to **modeling, performance, and visualization best practices** **Documentation \& Compliance** * Document **incidents, resolutions, and operational activities** * Maintain **SOPs, runbooks, and knowledge base articles** * Ensure compliance with **GxP / SOX requirements** **Required Skills \& Experience** * Hands\-on experience with **SAP Analytics Cloud (SAC)** * Strong experience with **SAP Datasphere** * Experience providing **L1/L2 application support** * Knowledge of SAP data sources (**S/4HANA, HANA, HANA Cloud, CDS**) * Understanding of **data refresh, scheduling, and monitoring** * Experience working in **enterprise and/or regulated environments** * Strong documentation and communication skills **Additional Information** All your information will be kept confidential according to EEO guidelines.