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Ubicación:
Valente Díaz
Categoría:
Ingeniería - Redes

Indeed
Ingeniero de Soporte Técnico Dynamics (Cartago)
Descripción general:
Estamos buscando un ingeniero de soporte técnico Dynamics orientado al cliente para trabajar en nombre de nuestro cliente resolviendo casos complejos. Trabajarás directamente con los clientes para resolver problemas de software, colaborarás con colegas para mejorar continuamente y ofrecerás un servicio al cliente excepcional. Se espera que este puesto asuma casos escalados por clientes y/o por ingenieros de soporte de nivel 1, brindando apoyo rápido y preciso.
En **TeKnowledge**, tu trabajo tiene impacto desde el primer día. Colaboramos con organizaciones para ofrecer servicios tecnológicos expertos basados en IA que generan un impacto significativo en inteligencia artificial, experiencia del cliente y ciberseguridad. Transformamos la complejidad en claridad y el potencial en progreso, en un entorno donde las personas lideran y la tecnología empodera.
Serás parte de un equipo diverso e inclusivo donde la confianza, el trabajo en equipo y el éxito compartido impulsan todo lo que hacemos. Rompemos límites, utilizando tecnologías avanzadas para resolver desafíos complejos para clientes de todo el mundo.
Aquí, tu trabajo impulsa cambios reales, y tus ideas ayudan a moldear el futuro de la tecnología. Invertimos en ti con capacitación de primer nivel, mentoría y desarrollo profesional, asegurándonos de que estés siempre a la vanguardia en un mundo en constante evolución. **Por qué te encantará trabajar aquí:*** **Sé parte de algo grande** – Una empresa en crecimiento donde tus contribuciones importan.
* **Genera un impacto inmediato** – Brinda soporte para tecnologías innovadoras con resultados reales.
* **Trabaja con tecnología de vanguardia** – IA, ciberseguridad y soluciones digitales de próxima generación.
* **Desarrollate en un equipo inclusivo** – Una cultura basada en la confianza, la colaboración y el respeto.
* **Nos importas tú** – La integridad, la empatía y el propósito guían cada decisión.
Buscamos innovadores, solucionadores de problemas y expertos dispuestos a impulsar el cambio y crecer con nosotros. **Somos TeKnowledge. Donde las personas lideran y la tecnología empodera.**
Responsabilidades:
El equipo de Microsoft Dynamics brinda soporte para aplicaciones empresariales de última generación de Microsoft, sus socios y sus clientes en todo el mundo, incluyendo Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM) y Microsoft Power Apps y Flows, una solución de integración/automatización de nueva generación. Los ingenieros de soporte de primer nivel trabajan directamente con los clientes en casos, manteniendo la comunicación por teléfono, correo electrónico y pantallas compartidas remotas. Para resolver los problemas rápidamente, colaborarás con compañeros, líderes técnicos, equipos de ingeniería avanzados de Microsoft y otros equipos de productos. **Este puesto:**
* Comunicarse con usuarios finales, administradores de sistemas e integradores de soluciones por teléfono, correo electrónico y/o chat para identificar, diagnosticar y solucionar sus necesidades, así como establecer expectativas y brindar orientación sobre cómo resolver el problema.
* Aplicar conocimientos técnicos relevantes a la solución utilizando documentación técnica para identificar los pasos correctivos adecuados, detectar situaciones urgentes escaladas que afecten prioridades empresariales, solucionar problemas, reproducir los problemas del cliente en entornos de laboratorio y buscar orientación de líderes técnicos y expertos en la materia según sea necesario.
* Brindar orientación técnica entre equipos al identificar áreas que requieran experiencia en diferentes módulos de una solución para resolver casos.
* Mantener documentación de todos los casos, incluyendo consultas, pasos del proceso y resoluciones, de forma coherente con los compromisos con el cliente, protocolos y procesos establecidos.
* Capacitar a ingenieros de soporte junior según sea necesario o solicitado por la gerencia.
Requisitos:
**En este puesto:**
* Nivel de inglés: 85%
* Al menos 6 meses de experiencia en soporte al cliente y/o técnico en un entorno dinámico.
* Conocimientos sobre: consultas de bases de datos/SQL,
* Conocimientos básicos de la nube (máquinas virtuales)
* Conectividad básica de red.
* Conocimientos de Active Directory (altamente deseable)

Calzada Profe. Antonio Salazar Paez. 12 Col., Puente Moreno, 91966 Arboledas de San Ramon, Ver., Mexico
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