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Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global \n\n\nEs realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración y el crecimiento personal y profesional te acompañarán en cada paso. \n\n**Descubre algunos de los beneficios que ofrecemos:** \n\n\n* **My MeliáRewards:** Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.\n\n \n\n\n* **My MeliáBenefits:** Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.\n\n \n\n\nSiéntete orgulloso/a de pertenecer a Meliá, ¡nosotros/as lo estamos de ti! \n\n\nMISIÓN: El Guest Experience Manager es el máximo responsable del departamento en el hotel, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y personalizadas y comprometiéndose a lograr la excelencia en la satisfacción del cliente y la optimización de los recursos económicos y humanos bajo su responsabilidad. \n\n\n**¿Qué tendré que hacer?**\n* Ser el portavoz de la marca en el hotel, asegurando una óptima implementación de los atributos, estándares y manuales que aplican en su departamento, así como velar por su cumplimiento en el resto de las áreas, definiendo planes de mejora en caso necesario.\n* Velar por la experiencia del cliente, personalizando su estancia, anticipándose a sus necesidades y superando sus expectativas.\n* Implementar las diferentes herramientas de gestión de la experiencia del cliente, así como monitorizar y analizar los resultados de la Voz del Cliente, velando por el cumplimiento de los objetivos marcados y definiendo planes de mejora en caso necesario.\n* Definir e implementar la experiencia digital de los clientes durante su estancia según la estrategia global.\n* Gestionar las incidencias de clientes, siguiendo los protocolos establecidos.\n* Adaptar los estándares susceptibles a la customización local del producto.\n* Realizar negociaciones con proveedores externos, siguiendo las pautas de producto establecidas.\n* Definir, desarrollar e implementar la estrategia de Arquitectura Sensorial del hotel, en cuanto a iluminación, decoración, aroma e hilo musical, asegurándose de su cumplimiento en las distintas áreas.\n* Aprobar los pedidos de material, siguiendo las pautas de producto marcadas, para la mejor optimización de los recursos económicos, asegurándose de un óptimo control de los inventarios de su departamento.\n* Definir e implementar la estrategia del Experience y/o Event Program según aplique.\n* Definir, implementar y gestionar la estrategia del programa de Entertainment si aplica.\n* Gestionar y supervisar el equipo del Guest Service Line (si aplica), asegurando que se cumplen de manera eficiente los estándares y servicios establecidos para el departamento para conseguir la satisfacción final del cliente.\n* Gestionar y supervisar el equipo de Guest Services / Concierge / Butler y Destination Concierge (si aplica), asegurando que se cumplen de manera eficiente los estándares y servicios establecidos para el departamento para conseguir la satisfacción final del cliente.\n* Buscar y analizar información sobre la competencia para mantener el posicionamiento del hotel.\n* Investigar y desarrollar experiencias y servicios innovadores que mantengan al hotel a la vanguardia.\n* Gestionar los procesos de cierre y reapertura por temporada del hotel.\n* Coordinar, implementar y analizar los pilotos que se determinen en su área.\n\n\n**¿Qué buscamos?**\n\nTitulación universitaria, preferiblemente Turismo u Hostelería, Marketing o similar.\n\nIdioma local (en función de la ubicación geográfica del establecimiento) e Inglés Avanzado.\n\nExterno: 3 años en una posición similar en el sector hotelero. 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Desde el recién llegado hasta el más veterano, tod@s ell@s reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras. \n\n\nNuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Melia sea una experiencia inolvidable, llena de momentos emotivos y siempre con la sensación que perteneces a una gran familia en la que contamos con gente como tú, gente **VIP**. \n\n\n*En Meliá Hotels International apostamos por la* ***igualdad*** *de oportunidades* ***entre mujeres y hombres*** *en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. 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El rol colabora dentro del hotel o hoteles para maximizar las ganancias para nuestros accionistas y propietarios, y ejecuta innovaciones y proyectos de Finanzas de Operaciones EMEA para ofrecer una organización financiera eficiente y líder en la industria.\n\n \n\n**¿Qué haré yo?**\n\n\nEl Director Adjunto de Finanzas apoyará todas las actividades realizadas por el Director de Finanzas, incluyendo pero no limitado a, comprender y impulsar el desempeño financiero, garantizar informes financieros oportunos y precisos y las actividades de cierre mensual, coordinar y revisar los estados financieros mensuales de acuerdo con los Principios de Contabilidad Generalmente Aceptados (GAAP), el Sistema Uniforme de Cuentas y las políticas y procedimientos de Hilton. Específicamente, será responsable de realizar las siguientes tareas con los más altos estándares:\n\n\n* Garantizar el funcionamiento fluido de todas las actividades financieras del hotel cumpliendo plenamente con el marco normativo, regulatorio y contractual.\n* Actuar como socio comercial con todos los miembros del equipo financiero del hotel y con el equipo de gestión del hotel, y apoyar al Director de Finanzas en el desarrollo de excelentes relaciones de trabajo con una amplia gama de partes interesadas internas y externas, incluidos Comerciales, TI, Compras, Operaciones, Centros de Servicios Compartidos (donde corresponda), Propietarios y Gestores de Activos, así como Finanzas Regionales de Operaciones.\n* En ausencia del Director de Finanzas, el Director Adjunto de Finanzas asumirá las responsabilidades del jefe del departamento.\n\nApoyar al Director de Finanzas en el desarrollo de equipos financieros de primer nivel en el hotel, incluida la participación en todos los programas relevantes de desarrollo financiero.\n* \n\n**¿Qué estamos buscando?**\n\n\n* Capacidad para analizar grandes volúmenes de información financiera compleja proveniente de múltiples fuentes y crear informes, pronósticos y proyecciones\n* Fuertes habilidades para resolver problemas, incluida la capacidad de abordar eficazmente cualquier problema en colaboración con otros según corresponda\n* Capacidad para identificar y prevenir proactivamente posibles problemas\n* Capacidad para ayudar a desarrollar habilidades de resolución de problemas entre los subordinados directos y otros miembros del equipo según corresponda\n* Capacidad para tomar la iniciativa en identificar, priorizar e implementar todos los elementos necesarios para que el equipo cumpla con sus responsabilidades\n* Capacidad para gestionar y desarrollar personal\n* Ser detallista y organizado\n* Capacidad para elaborar presentaciones y presentarlas eficazmente a todos los niveles de la empresa, hoteles y propietarios\n* Fuertes habilidades de comunicación y negociación (todos los niveles de gestión y clientes externos)\n* Dominio de MS Excel, Word y Outlook, con capacidad para aprender rápidamente nuevos programas cuando sea necesario\n\nPreferencias adicionales:\n\n\n* Título universitario en Contabilidad o Finanzas\n\n**¿Cómo será trabajar para Hilton?**\n\n\nHilton es la principal empresa mundial de hostelería, que abarca el sector de alojamiento desde hoteles y resorts de lujo con servicios completos hasta suites de estancia prolongada y hoteles de precio medio. Durante casi un siglo, Hilton ha ofrecido a viajeros de negocios y turistas lo mejor en alojamiento, servicio, comodidades y valor. Hilton está dedicado a continuar con su tradición de proporcionar experiencias excepcionales a los huéspedes en todo el mundo. 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