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Usted será el/la principal punto de contacto entre nuestros clientes y los equipos comerciales y operativos del hotel, garantizando que cada evento se desarrolle sin contratiempos y supere las expectativas.\n\n**Principales responsabilidades:**\n\n* Dar la bienvenida a los clientes y mantener actualizada toda la información relacionada con los eventos en el sistema.\n* Preparar contratos, listas de asignación de habitaciones, instrucciones de pago y otros detalles importantes.\n* Coordinar presupuestos y comunicarse directamente con los clientes.\n* Elaborar órdenes de trabajo y realizar reuniones informativas con toda la información relevante.\n* Colaborar con los gestores de cuentas, coordinadores de ventas, reservas, recepción, Hilton Meetings y otros departamentos del hotel.\n* Brindar apoyo a los clientes durante su estancia y garantizar que todas sus solicitudes se atiendan de forma inmediata.\n* Participar en actividades especiales, como cócteles de bienvenida y visitas guiadas para los clientes.\n\n**Qué ofrece Bluecoat:**\n\n* Un entorno laboral dinámico y colaborativo.\n* Exposición a eventos y clientes de alto perfil.\n* Oportunidades de crecimiento profesional dentro de Bluecoat.\n\n**¿Qué buscamos?**\n\n\nEn **Bluecoat**, nuestros coordinadores siempre actúan en nombre de nuestros huéspedes y en colaboración con otros miembros del equipo. Para desempeñar con éxito este puesto, debe demostrar la siguiente actitud, conductas, competencias y valores:\n\n* Título universitario o MBA en Administración, Hostelería o Marketing.\n* Experiencia previa en atención al cliente o ventas, preferiblemente en el sector hotelero.\n* Capacidad para analizar y gestionar múltiples tareas.\n* Excelentes habilidades para resolver problemas, con capacidad de actuar con rapidez y eficacia.\n* Excelentes habilidades organizativas y de planificación.\n* Conocimientos sólidos de aplicaciones informáticas, incluidos Excel, PowerPoint y Word.\n* Actitud proactiva para cumplir plazos y objetivos.\n\n **¿Cómo es trabajar para Hilton?** \n\n\n\nHilton es la empresa líder mundial en el sector de la hostelería, abarcando desde lujosos hoteles y resorts de servicio completo hasta suites para estancias prolongadas y hoteles de precio medio. 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También asistirá en liderar al equipo de Gestión de Ingresos y apoyará el rendimiento general del negocio. Sus responsabilidades incluirán:\n\n* Apoyar y guiar al equipo de Gestión de Ingresos en las operaciones diarias y la planificación estratégica para alcanzar los objetivos departamentales y organizacionales.\n* Monitorear las tendencias del mercado, el desempeño de la competencia y la posición del hotel para identificar oportunidades de crecimiento y mitigar riesgos.\n* Investigar exenciones de rendimiento y analizar patrones para recomendar acciones destinadas a la optimización de ingresos.\n* Preparar y mantener un pronóstico de segmento de mercado de tres meses, analizando resultados reales frente a pronósticos sobre una base diaria.\n* Completar e interpretar informes mensuales de ingresos.\n* Presentar riesgos y oportunidades relacionados con la disponibilidad de habitaciones y espacios para reuniones durante las reuniones semanales de revisión de negocios.\n* Registrar y analizar todos los negocios perdidos, cancelados, rechazados y en lista de espera en las áreas de Habitaciones y Conferencias \\& Eventos.\n* Asegurar que el equipo esté bien informado sobre procesos, sistemas, políticas y promociones relevantes.\n* Supervisar el desempeño del personal y el cumplimiento de los estándares y procedimientos de la empresa.\n* Participar en la contratación, incorporación, capacitación y desarrollo de los miembros del equipo de Ingresos.\n\n**¿Qué estamos buscando?**\n\n\nComo Director Adjunto de Ingresos del complejo Hilton Tulum y Conrad Tulum, desempeñará un papel clave en impulsar el crecimiento de ingresos mientras trabaja estrechamente con huéspedes y equipos multifuncionales. Para prosperar en este puesto, debe encarnar las siguientes cualidades, habilidades y valores:\n\n* Una actitud positiva y proactiva con excelentes habilidades de comunicación\n* Un fuerte compromiso con la prestación de un servicio excepcional al cliente y resultados comerciales sobresalientes\n* Apariencia profesional y adherencia a altos estándares de presentación personal\n* Flexibilidad para adaptarse a prioridades cambiantes y situaciones laborales diversas\n* Capacidad para trabajar de forma independiente, gestionar múltiples tareas y desempeñarse bien bajo presión\n* Experiencia comprobada en ventas, gestión de ingresos o campo relacionado con un historial de logro de objetivos\n\n\nLas calificaciones preferidas incluyen:\n\n* Conocimiento profundo del mercado local y del entorno competitivo\n* Comprensión sólida de las operaciones hoteleras y estrategias de ingresos\n* Pasión por las ventas, el análisis de datos y el impulso del crecimiento empresarial\n\n **¿Cómo será trabajar para Hilton?** \n\n\n\nHilton es la compañía líder mundial en hospitalidad, abarcando el sector de alojamiento desde hoteles y resorts de lujo de servicio completo hasta suites de estadía prolongada y hoteles de precio medio. 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También se requerirá que gestione, capacite y desarrolle a los miembros del equipo y que trabaje dentro de todas las directrices presupuestarias. Específicamente, será responsable de realizar las siguientes tareas con los más altos estándares:\n\n* Gestionar todas las operaciones de los puntos de venta de alimentos y bebidas\n* Mantener niveles excepcionales de servicio al cliente\n* Garantizar el cumplimiento de los estándares de la marca\n* Reclutar, gestionar, capacitar y desarrollar al equipo de alimentos y bebidas\n* Gestionar consultas de huéspedes de manera oportuna y eficiente\n* Trabajar dentro de las directrices presupuestarias relacionadas con costos de alimentos, bebidas alcohólicas y nómina\n* Establecer objetivos y metas departamentales, horarios de trabajo, presupuestos, políticas y procedimientos\n* Desarrollar menús junto con otros miembros del equipo de alimentos y bebidas\n* Ser responsable de los inventarios mensuales\n* Incentivar a los miembros del equipo para maximizar las ventas e ingresos\n* Realizar evaluaciones anuales y semestrales con los gerentes bajo su responsabilidad\n* Evaluar los niveles de satisfacción de los huéspedes con enfoque en la mejora continua\n* Garantizar que se realicen reuniones de comunicación y que se generen actas tras cada reunión\n* Tener conciencia ambiental\n* Ayudar a otros departamentos cuando sea necesario y mantener buenas relaciones laborales\n* Cumplir con las normativas del hotel sobre seguridad, prevención de incendios y toda la legislación sobre salud y seguridad\n\n**¿Qué estamos buscando?** \n\nUn Gerente de Alimentos y Bebidas que trabaje para marcas Hilton siempre trabaja en nombre de nuestros huéspedes y colabora con otros miembros del equipo. Para desempeñar correctamente este puesto, debe mantener la actitud, comportamientos, habilidades y valores siguientes:\n\n* Experiencia en gestión y/o supervisión en alimentos y bebidas\n* Capacidad para alcanzar objetivos financieros\n* Capacidad para cumplir con todos los estándares de marca en alimentos y bebidas\n* Capacidad para trabajar bajo presión\n* Excelentes estándares de presentación personal\n* Disposición para desarrollar al equipo y a sí mismo\n* Flexibilidad para responder a diversas situaciones laborales\n* Capacidad para trabajar de forma independiente o en equipo\n\n\nSería una ventaja en este puesto demostrar las siguientes capacidades y cualidades:\n\n* Título universitario en un área relacionada\n* Pasión por ofrecer niveles excepcionales de servicio al cliente\n\n \n\n**¿Cómo será trabajar para Hilton?** \n\nHilton es la empresa líder mundial en hostelería, con presencia en el sector de alojamiento desde hoteles y resorts de lujo con servicios completos hasta suites de larga estancia y hoteles de precio medio. Durante casi un siglo, Hilton ha ofrecido a viajeros de negocios y turistas lo mejor en alojamiento, servicio, comodidades y relación calidad-precio. Hilton se dedica a continuar con su tradición de proporcionar experiencias excepcionales a los huéspedes a través de su red global. Nuestra visión de \"llenar la tierra con la luz y calidez de la hospitalidad\" nos une como equipo para crear experiencias extraordinarias de hospitalidad en todo el mundo cada día. 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