**Roles and Responsibilities:** · Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. · Hardware/software troubleshooting and resolution · Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non\-PC equipment such as scanners and printers. · Offer VIP support with tailored, high\-touch service and manage audio\-visual, conferencing, and technologies · Network \& Sharing printer installation · Knowledge of Office 365 support · Coverage/compliance software installation and troubleshooting · Good communication skill · Good Knowledge of DHCP, DNS. · Maintain IT inventory, coordinate vendor support, and assist with procurement · Support Mac devices · Strictly adhere to defined Service Level Agreements (SLA’s) · Support recurring meetings, events, and after\-hours activities as required · Documenting incidents, problems, and resolutions for future reference and for the knowledge base **Good to have skills** · L1 level network troubleshooting and resolution for LAN Connectivity · Hands \& feet support to Backend team for Network/Server/application issue · Working with vendor support contacts to resolve technical issues · Labelling Racks \& devices · Server mounting/movement · Hands \& Feet Support for DC (Compute, Storage, Backup, Network.) Hands \& feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. **Locations in Mexico:** \- Calle 10\. Del Alvaro Obregón ,Mexico .Mexico \-Avenida Industria, Número 6000, Nuevo Laredo, Tamaulipas \-Paseo San Isidro 1000, 10020 y 1035, Metepec, México \-Avenida Pedregal 200 L8 M2, Reynosa, Tamaulipas \-Avenue Miguel de Cervantes. Chihuahua, Chihuahua \-Boulevard Oro . Parque Industrial Server, Arteaga, Coahuila Tipo de puesto: Tiempo completo, Por obra o tiempo determinado Duración del contrato: 12 meses Lugar de trabajo: Empleo presencial