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El candidato ideal demuestra sólidas habilidades de liderazgo, organización y comunicación, con un enfoque en el desarrollo de su equipo y la optimización de las operaciones de servicio. **Esta es una posición presencial; los candidatos deben estar ubicados en Tijuana, Baja California, México.**\n\n**Principales responsabilidades**\n\n* Dirigir y apoyar a los empleados de primera línea brindando una dirección clara, coordinando actividades diarias, monitoreando el desempeño e implementando planes de acción para alcanzar los objetivos del departamento.\n* Observar las interacciones diarias entre empleados y clientes, ofreciendo orientación y retroalimentación constructivas para mejorar la calidad del servicio y la productividad.\n* Establecer y mantener relaciones de trabajo sólidas con los equipos operativos, de apoyo y multifuncionales.\n* Analizar datos de rendimiento y preparar informes para identificar tendencias, medir el progreso y presentar hallazgos a la gerencia.\n* Recomendar e implementar nuevos procesos o mejoras para aumentar la eficiencia, calidad y rentabilidad.\n* Identificar brechas de habilidades y oportunidades de desarrollo, apoyando el crecimiento de los empleados mediante capacitación continua, tutoría y retroalimentación sobre el desempeño.\n* Desarrollar continuamente el conocimiento sobre las operaciones comerciales y la industria de seguros para mejorar la toma de decisiones y el rendimiento del equipo.\n* Participar en capacitaciones continuas para fortalecer las habilidades de liderazgo, comunicación y técnicas.\n\n**Habilidades y calificaciones requeridas**\n\n* Demostrada capacidad para liderar, motivar y capacitar a miembros del equipo en un entorno de servicio al cliente.\n* Sólidas habilidades de gestión del tiempo, organización y planificación, con capacidad para manejar múltiples prioridades de manera efectiva.\n* Excelentes habilidades de comunicación verbal y escrita; capaz de proporcionar retroalimentación de forma clara y constructiva.\n* Adaptabilidad y habilidades para resolver problemas en un entorno de trabajo dinámico y acelerado.\n* Dominio del paquete Microsoft Office (Excel, Word, PowerPoint, Outlook).\n* Capacidad demostrada para analizar datos y tomar decisiones informadas que mejoren los resultados del equipo.\n* Experiencia en servicio al cliente o en operaciones de centro de llamadas es deseable.\n\n**Unirse a nuestro equipo no es solo un trabajo, es una oportunidad. Una que lleva tus habilidades al siguiente nivel. Una que te anima a cuestionar el status quo. Un lugar donde puedes moldear el futuro de la protección mientras apoyas causas que más te importan. Unirte a nuestro equipo significa ser parte de algo más grande: un equipo ganador que genera un impacto significativo.**\n\n\nEn caso de que necesites ayuda o ajustes razonables para completar tu solicitud en línea, comunícate con Integon por WhatsApp al 664\\.203\\.4492\n\n\nDirect General Auto \\& Life, Personal Express Insurance, Century\\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761166335000","seoName":"customer-service-supervisor-integon","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tijuana/cate-management-support/customer-service-supervisor-integon-6414929099596912/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"80464d3b-4278-428f-adf8-17fa54b281e0","sid":"35691def-562c-4f6c-b6c3-53b7073a981e"},"attrParams":{"summary":null,"highLight":["Dirigir y apoyar a los equipos de servicio al cliente","Analizar datos de rendimiento para mejoras","Desarrollar procesos para mejorar la eficiencia"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1761166335905,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6384180731417912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Gerente de Analista de Calidad","content":"Título del puesto: Gerente de Analista de Calidad \nUbicación: Presencial en Zona Centro, Tijuana, Baja California, México \nEmpresa: CyberCity Call Center \nHorario: Lunes a viernes de 9:00 AM a 6:00 PM \nCompensación: Paquete básico de 5k más bonificaciones.\n\nSobre nosotros:\n\nSomos un centro de llamadas líder especializado en servicio al cliente, back office, Ventas y Facturación. Aprovechamos nuestra experiencia, con sus contribuciones, para impactar directamente en el futuro de nuestros clientes. Nos enorgullece utilizar tecnología de vanguardia y un equipo altamente calificado para ofrecer excelencia. Nuestro equipo dinámico valora la colaboración, la integridad y el rendimiento. Si usted es apasionado por obtener resultados y prospera en un entorno rápido y centrado en el cliente, lo invitamos a explorar oportunidades con nosotros y marcar una diferencia significativa en la vida de nuestros clientes.\n\nAcerca del puesto:\n\nComo Gerente de Analista de Calidad, liderará y supervisará al equipo de aseguramiento de calidad para garantizar que todas las interacciones con los clientes cumplan con los estándares de excelencia de nuestra empresa. Será responsable de desarrollar estrategias de QA, capacitar a analistas, alinear las iniciativas de calidad con los objetivos comerciales y trabajar estrechamente con los jefes de departamento para mejorar el rendimiento general. Este puesto requiere una combinación de liderazgo, análisis profundo y experiencia en mejora de procesos para elevar continuamente la calidad del servicio y la satisfacción del cliente.\n\nRequisitos:\n\n* 6 meses de experiencia en un cargo similar.\n* Debe estar presente en la oficina de Tijuana.\n* Inglés fluido, escrito y verbal.\n* Teclea 35 palabras por minuto.\n* Alto nivel de ética laboral, profesionalismo, puntualidad y confiabilidad.\n* Dominio del uso de computadoras, software CRM y otras herramientas relevantes.\n* Capacidad para adaptarse a prioridades y procesos cambiantes.\n* Capaz de trabajar de forma independiente y como parte de un equipo.\n* Atención meticulosa a los detalles y precisión al multitarea.\n* Capacidad para manejar información confidencial con integridad.\n* Mantenerse actualizado con las tendencias y avances del sector.\n* Habilidades efectivas de gestión del tiempo y organización.\n* Excelentes habilidades analíticas y de resolución de problemas.\n* Habilidades de liderazgo carismáticas e influyentes.\n\nPrincipales responsabilidades:\n\n* Supervisar y guiar al equipo de Aseguramiento de Calidad, garantizando la alineación con los estándares y objetivos de la empresa.\n* Diseñar e implementar marcos, flujos de trabajo y mejores prácticas de QA para mejorar la calidad del servicio.\n* Realizar auditorías y evaluaciones de informes de desempeño de agentes generados por analistas de QA.\n* Liderar sesiones de calibración con partes interesadas para garantizar consistencia en la calificación y retroalimentación.\n* Desarrollar estrategias de capacitación y coaching basadas en hallazgos de QA para mejorar el desempeño del equipo y de individuos.\n* Analizar tendencias y métricas de rendimiento para identificar áreas de mejora en los departamentos.\n* Colaborar con la gerencia para apoyar iniciativas de excelencia operacional y satisfacción del cliente.\n* Mantener documentación e informes sobre el desempeño de QA, efectividad del coaching y KPI del equipo.\n\nLo que ofrecemos:\n\n* Paquete salarial y beneficios competitivos.\n* Oportunidades de desarrollo profesional y crecimiento en la carrera.\n* Un entorno de trabajo solidario y colaborativo.\n* Capacitación completa sobre procesos de recuperación de documentos y regulaciones pertinentes.\n* La oportunidad de formar parte de un servicio esencial que apoya a profesionales legales y médicos.\n\nTipos de empleo: Tiempo completo, Permanente\n\nSalario: $29,000.00 - $33,000.00 por mes\n\nLugar de trabajo: Presencial","price":"29,000-33,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764119000","seoName":"quality-analyst-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tijuana/cate-management-support/quality-analyst-manager-6384180731417912/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"7ba21b5c-5df7-4bb9-a9a6-8ae779a1b09a","sid":"35691def-562c-4f6c-b6c3-53b7073a981e"},"attrParams":{"summary":null,"highLight":["Liderar el equipo de QA en Tijuana","Desarrollar estrategias y flujos de trabajo de QA","Salario competitivo y beneficios"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1758764119642,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6384180714189112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Technical Customer Service Agent","content":"Descripción y detalle de las actividades\n\n* Frontline support: Own inbound calls/emails/chats; log and triage cases in HubSpot with clean notes and SLAs.\n* Technical troubleshooting: Guide customers through setup, operation, and basic diagnostics for pumps, power units, and attachments (mechanical/hydraulic/electrical).\n* Quoting \\& order entry: Build quotes in HubSpot; process orders/RMAs and parts picklists in Epicor (or similar ERP).\n* Parts identification: Read drawings, BOMs, and exploded views to identify correct seals, bearings, liners, impellers, hoses.\n* Case coordination: Escalate to engineering/field service; follow through to resolution and confirm customer success.\n* Knowledge base: Document fixes, FAQs, and how\\-to guides to reduce repeat tickets.\n* Logistics \\& warranty: Coordinate shipments/returns; verify warranty eligibility and approvals.\n* Drive CSAT/NPS and hit response/resolve time targets.\n\nExperiencia y requisitos\n\n**Must\\-Have:**\n\n* Excellent English (spoken \\& written); confident and clear on the phone and in email.\n* HubSpot CRM experience (tickets, deals/quotes, knowledge base).\n* Strong attention to detail and documentation discipline.\n* **Demonstrated technical aptitude (mechanical/hydraulic/electrical basics).**\n* Comfortable reading drawings/BOMs and using part catalogs.\n* Proficiency with Excel/Sheets and general office tools.\n* Ability to multitask, prioritize, and stay calm under pressure. Nice\\-to\\-Haves\n* Epicor (or similar ERP: NetSuite, SAP, Infor) for order entry, RMAs, inventory.\n* **Background in industrial equipment, pumps, rotating machinery, or heavy fabrication.**\n* Experience with remote support tools (video calls, annotated screenshots). Success Metrics (what you’ll be measured on)\n* First\\-response and resolution time to SLA\n* Case quality (complete notes, correct dispositions, KB contributions)\n* CSAT/NPS and repeat contact rate\n* Quote turnaround time and order accuracy\n\nBeneficios\n\n* Beneficios de acuerdo a la LFT\n**Número de vacantes** 1\n\n**Área** Atención a Clientes/Call Center/Telemarketing\n\n**Contrato** Permanente\n\n**Modalidad** Presencial\n\n**Turno** Diurno\n\n**Jornada** Tiempo Completo\n\n**Horario*** Tiempo completo\n* Lunes a viernes\n**Estudios** Carrera con título profesional\n\n**Inglés** Hablado: Avanzado, Escrito: Avanzado\n\n**Disponibilidad p. viajar** No","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764118000","seoName":"technical-customer-service-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tijuana/cate-management-support/technical-customer-service-agent-6384180714189112/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"8736f0e8-4343-42b1-8585-b70c6bdb69e6","sid":"35691def-562c-4f6c-b6c3-53b7073a981e"},"attrParams":{"summary":null,"highLight":["Technical support for pumps and machinery"," HubSpot CRM experience required"," Strong English skills needed"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1758764118295,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6384180722022512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Programador y Enlace de Servicio al Cliente","content":"Descripción y detalle de las actividades\n\n**RESUMEN DEL PUESTO:**\n\n\nPrincipalmente responsable de organizar el flujo de órdenes de trabajo, entregas a tiempo, verificaciones de estado, monitoreo de pedidos urgentes y comunicación con el servicio al cliente. Responsable del cumplimiento de los estándares de calidad, incluyendo la normativa ISO 13485 y las Regulaciones de Sistemas de Calidad (QSR) de la FDA.\n\n **FUNCIONES Y RESPONSABILIDADES PRINCIPALES:**\n\n* Responsable del flujo de órdenes de trabajo desde el servicio al cliente hasta la fabricación, incluyendo impresión, escaneo, entrega, actualización y monitoreo. Revisar pedidos para opciones, asientos, inspección al 100%, Built\\-4\\-Me, pedidos por volumen y piezas de servicio.\n* Preparar paquetes de documentación para órdenes de producción y realizar correctamente el seguimiento mediante escaneo de órdenes de trabajo en JDE.\n* Actualizar fechas de reprogramación en JDE para órdenes vencidas, contactar a Compras según sea necesario.\n* Hacer seguimiento y responder solicitudes de verificación de estado, correos electrónicos de urgencia y cambios en pedidos.\n* Responsable de monitorear entregas a tiempo, pedidos urgentes e investigar las razones de pedidos tardíos. Mantener contacto con el servicio al cliente y otros departamentos de producción sobre el estado de los pedidos, seguimiento de pedidos agrupados, pedidos urgentes y pedidos atrasados.\n* Responsable de tomar medidas para prevenir pedidos tardíos: seguimiento de órdenes de trabajo, investigación de faltantes de piezas y problemas relacionados con tarjetas kanban, y agilizar piezas a través de Control de Calidad y almacén según sea necesario.\n* Facilitar la resolución de quejas cuando las piezas se hayan enviado incorrectamente varias veces, incluyendo involucrar a Calidad y realizar inspección al 100% según sea necesario.\n* Responsable de actualizar y ejecutar informes del sistema.\n* + Conciliar, cerrar y realizar backflush de ítems abiertos que ya se hayan enviado pero no facturados.\n* Responsable de seguir todas las pautas aplicables de seguridad y limpieza.\n* Puede trabajar en proyectos especiales o asignaciones adicionales cuando se soliciten para apoyar al equipo de servicio al cliente y resolver problemas del cliente.\n\n\n\n\nExperiencia y requisitos\n\n* Se prefiere título de escuela secundaria o GED\n* Conocimientos básicos de computación, conocimientos básicos de Word y Excel\n* Conocimiento de Outlook\n* Conocimiento de JDE es un plus\n* Debe tener buen enfoque al cliente y fuertes habilidades de comunicación verbal y escrita.\n\nBeneficios\n\n* Beneficios de acuerdo a la LFT\n* Seguro de gastos médicos\n* Transporte\n* Uniforme\n* Servicios médicos en planta\n* Comedor\n**Número de vacantes** 1\n\n**Área** Atención a Clientes/Call Center/Telemarketing\n\n**Contrato** Permanente\n\n**Modalidad** Presencial\n\n**Turno** Diurno\n\n**Jornada** Tiempo Completo\n\n**Horario*** Turno Matutino\n**Estudios** Carrera con título profesional\n\n**Inglés** Hablado: Avanzado, Escrito: Intermedio\n\n**Disponibilidad p. viajar** No","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764118000","seoName":"scheduler-customer-service-liaison","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tijuana/cate-management-support/scheduler-customer-service-liaison-6384180722022512/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"e2dc9312-a69c-457b-aa04-c816ed1af947","sid":"35691def-562c-4f6c-b6c3-53b7073a981e"},"attrParams":{"summary":null,"highLight":["Organizar el flujo de órdenes de trabajo y entregas","Garantizar el cumplimiento de las normativas ISO 13485 y FDA","Actualizar informes del sistema y hacer seguimiento de pedidos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1758764118907,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false}],"localIds":"2,46","pageTitle":"Gestión y Soporte en Tijuana","topCateCode":"jobs","catePath":"1261,1266,1494","cateName":"Empleos,Call Center y Servicio al Cliente,Gestión y Soporte","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://mx.ok.com/es/city-tijuana/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://mx.ok.com/es/city-tijuana/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Call Center y Servicio al Cliente","item":"https://mx.ok.com/es/city-tijuana/cate-call-center-customer-service/","@type":"ListItem"},{"position":4,"name":"Gestión y Soporte","item":"http://mx.ok.com/es/city-tijuana/cate-management-support/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"management-support","total":7,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"hotSearches":["GCC","SUV","Toyota","Gasolina","Dubai","AWD","Auto"],"breadCrumb":[{"name":"Casa","link":"https://mx.ok.com/es/city-tijuana/"},{"name":"Empleos","link":"https://mx.ok.com/es/city-tijuana/cate-jobs/"},{"name":"Call Center y Servicio al Cliente","link":"https://mx.ok.com/es/city-tijuana/cate-call-center-customer-service/"},{"name":"Gestión y Soporte","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Gestión y Soporte en Tijuana - 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