IT Service Desk Analyst

Descripción

Resumen del Puesto: This IT Helpdesk Analyst role supports IT operations for a major media/entertainment company, providing troubleshooting and user support. Puntos Destacados: 1. Indispensable inglés avanzado conversacional 2. Experiencia en soporte de TI para gran empresa 3. Manejo de ServiceNow para gestión de incidencias Posicion en sitio Col.P Providencia. Inglès avanzado conversacional es indispensable. Disponible solo tuno vespertino y nocturno. **IT Helpdesk Analyst** Description: This position will support IT operations for a major media/entertainment company. This position will be long\-term and is a 100% on\-site opportunity. Experience: 1–3 years Enterprise experience preferable (experience supporting larger organizations) Help desk/call center experience (must have) Great customer service / phone skills New device setups or refresh Providing troubleshooting for Windows and macOS, and network connectivity issues Dell and Mac hardware Troubleshooting Level 1 and Level 2 issues Experience supporting and administering VPN connections for remote users User and group management in Active Directory environments Mandatory experience with ServiceNow for ticketing and incident management Skills Required: OS – intermediate to advanced knowledge and troubleshooting for Windows 10 \& macOS Networking – basic to advanced TCP/IP troubleshooting, connecting machines to network Experience performing device setup and imaging Working directly with end users to configure their laptops to preferred settings Application Support – O365 suite (Outlook, Teams, Word, Excel), Adobe Troubleshooting Level 1 and Level 2 support issues Familiarity with VPN clients and remote connectivity tools Experience with Active Directory for password resets, group policy, and permissions Indispensable: Hands\-on experience with ServiceNow or similar ITSM platforms Sueldo: $22,000\.00 al mes Pregunta(s) de postulación: * ¿Qué nivel de inglés dominas? Lugar de trabajo: Empleo presencial