**PRIMARY FUNCTION:** Manage and route documents received via fax server. Our office in Monterrey provides remote service to several Medical Offices in the United States, this position will analyze each document and route the document to the intended recipient based on the information provided, following specific instructions as outlined. **ESSENTIAL FUNCTIONS OF THE JOB:** *(This list may not include all of the duties that may be assigned.)* * Fax inbox management * Identify type of document and apply pertaining process * Identify and report faxes that need clarification * Analyze documents received to determine routing procedures * Follow Document Manager routing procedures, including timely processing of documents * Communicate with office location via email or phone to coordinate signatures for specific documents * Identify time\-sensitive documents and respond with urgency * Meet quality requirements as determined * Meet productivity standards as determined **PERFORMANCE REQUIREMENTS:** **Education:** High school diploma or equivalent **Location:** Monterrey Metropolitan Area **Schedule:** Monday to Friday, 6am \- 3pm (March to November) // Monday to Friday, 7am to 4pm (November to March) **Experience and skills:** * Bilingual, proficient in English and Spanish * Prefer one\-year work experience with knowledge of computer and medical terminology (preferred) * Must be detail\-oriented, able to identify a high\-volume of various documents such as medical records, lab results, consultation notes, prescription refills, physician orders, received via fax server. * Customer service * Computer skills * Phone etiquette **We're offering:** * Law benefits * Monthly productivity bonus based on productivity * Hybrid work (you must be able to work on\-site and from home) * Life and accidents insurance after 90 days working with us Tipo de puesto: Tiempo completo Sueldo: $15,000\.00 al mes Beneficios: * Programa de referidos Pregunta(s) de postulación: * Para esta posición es necesario vivir en el área metropolitana de Monterrey. ¿En qué municipio vives actualmente? * ¿Cuál es tu nivel de inglés? Lugar de trabajo: remoto híbrido en 66260, Residencial San Agustín Primer Sector, N. L.