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Experto en traducir requerimientos de negocio en configuraciones técnicas robustas, diseñando flujos avanzados de interacción y enrutamiento para voz, chat, correo y canales digitales. Posee un profundo dominio de la plataforma, incluyendo módulos de Architect, Routing, Reporting, WEM y Speech Analytics.\n\n \n\nREQUISITOS\n\n**Genesys Cloud CX**: Arquitectura, administración, Architect, Routing, Reporting, WEM, Speech Analytics.\n\n**Diseño de IVRs** y creación de flujos complejos con **Genesys Architect**.\n\n\nIntegraciones mediante **Genesys API / SDK**, Web Services, WebRTC, Webhooks y AWS Lambda.\n\n\nConfiguración avanzada de colas, agentes, perfiles, permisos y estrategias de enrutamiento.\n\n\nGestión de reportes, dashboards y análisis de interacción.\n\n\nExperiencia en migraciones desde **PureEngage**, **PureConnect** u otros entornos on\\-premise.\n\n\nConocimientos de prácticas de CX, monitoreo, troubleshooting y soporte de nivel avanzado.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764838080000","seoName":"genesys-purecloud-administrator-architect","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tepoztlan/cate-customer-service-call-center/genesys-purecloud-administrator-architect-6461927436544212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6a6b8774-fc44-470d-ab93-9c761e5e8dc4","sid":"7bc6f98e-d703-416a-982b-26fc68f86a87"},"attrParams":{"summary":null,"highLight":["Expert in Genesys Cloud CX","Advanced IVR design and flow creation","Experience with API/SDK integrations"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Huixquilucan de Degollado,Estado de México","unit":null}]},"addDate":1764838080980,"categoryName":"Servicio al Cliente - 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Correos 116, Metropolitana 2da Secc, 57740 Cdad. Nezahualcóyotl, Méx., Mexico","infoId":"6461248723149012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Encargado de sucursal LAVALUX LOPEZ","content":"Se solicita Encargad@ de Sucursal\n\n**LAVALUX LOPEZ** ( nezahualcóyotl, av López Mateos)\n\nActividades a realizar:\n\nAtención y Servicio a clientes\n\nManejo de personal, organizar rol de actividades/horarios semanalmente\n\nRecepción de mercancía e ingreso a sistema\n\nInventarios\n\nEstrategias para cumplimiento de metas\n\nCumplimiento de indicadores\n\nCortes parciales y totales , arqueos de caja\n\nLimpieza general de sucursal\n\nRequerimos de una persona con experiencia en manejo de personal , buen liderazgo enfocado al trabajo en equipo, y cumplimiento de metas\n\nDisponibilidad para rolar turnos **MATUTINO, VESPERTINO Y NOCTURNO**\n\nOfrecemos Prestaciones de Ley desde el primer día laborado\n\nPago semanal\n\nSueldo mensual bruto: $ 9,760 \\+ bono por cumplimiento de meta de venta\n\nJornada laboral Lunes a Domingo con un descanso entre semana\n\n**Vivir preferentemente ZONA NEZAHUALCOYOTL**\n\nSi cumples con los requisitos y te interesa la vacante favor de postularse por este medio y nos pondremos en contacto contigo para brindarte más información sobre la oferta laboral.\n\nImportante contar con documentación básica COMPLETA, incluyendo CONSTANCIA DE SITUACION FISCAL ACTUALIZADA (RFC ) bajo el RÉGIMEN DE SUELDOS Y SALARIOS.\n\nTipo de puesto: Tiempo completo\n\nSueldo: $9,700\\.00 \\- $9,760\\.00 al mes\n\nBeneficios:\n\n* Uniformes gratuitos\n* Vales de despensa\n\nEscolaridad:\n\n* Bachillerato terminado (Deseable)\n\nExperiencia:\n\n* Manejo de personal: 1 año (Deseable)\n* Atención al cliente: 1 año (Deseable)\n\nLugar de trabajo: Empleo presencial","price":"9,700-9,760 MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764785056000","seoName":"branch-manager-lavalux-lopez","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tepoztlan/cate-customer-service-call-center/branch-manager-lavalux-lopez-6461248723149012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fe540f38-d228-4a9a-9657-3c0f12e0e416","sid":"7bc6f98e-d703-416a-982b-26fc68f86a87"},"attrParams":{"summary":null,"highLight":["Manage team and organize weekly schedules","Handle inventory and sales targets","Receive goods and input into system"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad Nezahualcóyotl,Estado de México","unit":null}]},"addDate":1764785056495,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Rosas de Mayo 242, Benito Juárez, 57000 Cdad. Nezahualcóyotl, Méx., Mexico","infoId":"6461248625881912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"EJECUTIVO COBRANZA TELEFONICA","content":"Estamos contratando Ejecutivos telefónicos, únete a nuestra fuerza de cobranza y continua tu desarrollo laboral.\n\nREQUISITOS:\n\nMínimo bachillerato trunco o concluido\n\nFacilidad de palabra, escucha activa\n\nManejo de computadora, nivel básico\n\nCapacidad para negociar, persistente, tolerante\n\nDisponemos de los siguiente horarios:\n\n* **Horario 1: Lunes a viernes de 9:00 a 18:00 hrs y sábado 09:00 a 14:00 hrs** ($7000 incluye bono de puntualidad y asistencia\\+ Atractivas comisiones sin tope. Ingresos superiores a $11,000\\)\n* **Horario 2: Lunes a viernes de 09:00 a 18:00 hrs. (**$6000 \\+comisiones sin tope)\n* Estabilidad y planeación de carrera laboral.\n\nLugar de trabajo Cd. Nezahualcóyotl\n\nACTIVIDADES:\n\nAtención telefónica a titulares de créditos vencidos\n\nGestión de cobranza para el logro de convenios\n\nAgendar citas a titulares de créditos para que se presente a oficina\n\nInteresados comunicarse con Lic. 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de lo contrario, mantendremos tu información en nuestra base de datos durante 6 meses. ¡Muchas gracias por tu interés en Elara Comunicaciones!\n\n“En Elara no discriminamos ni excluimos por motivos de raza, origen étnico, nacionalidad, lengua, edad, sexo, identidad de género, discapacidad, apariencia física, religión, orientación o preferencia sexual, formas de pensar, condición social, condiciones de salud o cualquier otra razón.”\n\nTipo de puesto: Tiempo completo, Por tiempo indeterminado\n\nSueldo: $15,000\\.00 \\- $16,000\\.00 al mes\n\nBeneficios:\n\n* Estacionamiento gratuito\n* Seguro de gastos médicos\n\nLugar de trabajo: Empleo presencial","price":"15,000-16,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764699535000","seoName":"operations-center-engineer-incident","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tepoztlan/cate-customer-service-call-center/operations-center-engineer-incident-6460154053158512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"41cc4ea3-c8dd-48ad-9022-e38c8c254c3d","sid":"7bc6f98e-d703-416a-982b-26fc68f86a87"},"attrParams":{"summary":null,"highLight":["Ingeniero en Telecomunicaciones o afín","Experiencia en atención a clientes","Conocimientos en redes y telecomunicaciones"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1764699535403,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6457265282969712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"PROMOTOR DE TELEFONIA MOVISTAR EN ELEKTRA PORTALES","content":"DESCRIPCIóN\n\n**Promotor de Telefonía en:**\n=============================\n\n**ELEKTRA PORTALES**\n====================\n\n \n\nEstamos en busca de un **Promotor de Telefonía** para laborar en tiendas departamentales (Elektra, Coppel o Suburbia). El puesto tiene como objetivo la venta de equipos telefónicos, portabilidades, chips y recargas electrónicas, brindando un servicio excepcional al cliente.\n\n **Ofrecemos:**\n\n* **Sueldo base de $1,951 NETO semanales** \\+ **Comisiones sin límite**.\n* **Jornada laboral**: Lunes a Domingo, con un día de descanso entre semana.\n* **Horario**: De 11:00 AM a 8:00 PM, con 1 hora de comida.\n* **Prestaciones**: De ley.\n* **Bonos adicionales** por rendimiento.\n* **Contrato indeterminado**, generando estabilidad laboral a largo plazo.\n* **Red de trabajo**: Plan promotor para tu uso y el de 2 familiares y/o amigos más.\n\n \n\nREQUISITOS\n\n* **Disponibilidad inmediata** para iniciar labores.\n* **Disponibilidad para laborar** en el horario mencionado (lunes a domingo, con un día de descanso entre semana).\n* **Experiencia previa** en ventas y/o atención al cliente (preferible).\n* **Contar con dispositivo móvil Android** (versión 10\\.0 o superior).\n* **Código de vestimenta**:\n* Pantalón de vestir negro o azul marino.\n* Zapatos negros de vestir.\n* Camisa blanca o **playera tipo polo**.\n\n **¿Cómo postularse?**\n\n\nSi cumples con los requisitos y estás interesado en unirte a nuestro equipo, por favor envía tu CV o postúlate directamente a través de Indeed. 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El puesto tiene como objetivo la venta de equipos telefónicos, portabilidades, chips y recargas electrónicas, brindando un servicio excepcional al cliente.\n\n **Ofrecemos:**\n\n* **Sueldo base de $1,951 NETO semanales** \\+ **Comisiones sin límite**.\n* **Jornada laboral**: Lunes a Domingo, con un día de descanso entre semana.\n* **Horario**: De 11:00 AM a 8:00 PM, con 1 hora de comida.\n* **Prestaciones**: De ley.\n* **Bonos adicionales** por rendimiento.\n* **Contrato indeterminado**, generando estabilidad laboral a largo plazo.\n* **Red de trabajo**: Plan promotor para tu uso y el de 2 familiares y/o amigos más.\n\n \n\nREQUISITOS\n\n* **Disponibilidad inmediata** para iniciar labores.\n* **Disponibilidad para laborar** en el horario mencionado (lunes a domingo, con un día de descanso entre semana).\n* **Experiencia previa** en ventas y/o atención al cliente (preferible).\n* **Contar con dispositivo móvil Android** (versión 10\\.0 o superior).\n* **Código de vestimenta**:\n* Pantalón de vestir negro o azul marino.\n* Zapatos negros de vestir.\n* Camisa blanca o **playera tipo polo**.\n\n **¿Cómo postularse?**\n\n\nSi cumples con los requisitos y estás interesado en unirte a nuestro equipo, por favor envía tu CV o postúlate directamente a través de Indeed. 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Javier Mina 7, Centro, 56530 Ixtapaluca, Méx., Mexico","infoId":"6456487302720212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"asesor de credito","content":"**Asesor de Crédito**\n\nPromover, colocar y recuperar créditos, garantizando el cumplimiento de metas de colocación y recuperación, así como la satisfacción del cliente mediante un servicio eficiente y profesional.\n\nEscolaridad: Bachillerato\n\nZona: Ixtapaluca\n\nEdad: 20\\- 45 años\n\nExperiencia:\n\n* Mínimo **1 año** en ventas, promoción, cobranza o atención al cliente.\n* Deseable experiencia en **instituciones financieras o microfinancieras**.\n* Experiencia en grupos de credito\n\nConocimientos:\n\n* Productos financieros y tipos de crédito.\n* Técnicas de cobranza y recuperación de cartera.\n* Uso de aplicaciones móviles y paquetería básica de Office.\n\n**SUELDO BASE \\+ COMISIONES\\+ APOYO DE TRASPORTE**\n\nTipo de puesto: Tiempo completo, Por tiempo indeterminado\n\nSueldo: $12,000\\.00 \\- $15,000\\.00 al mes\n\nLugar de trabajo: Empleo presencial","price":"12,000-15,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764413070000","seoName":"asesor+de+credito","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tepoztlan/cate-customer-service-call-center/asesor%2Bde%2Bcredito-6456487302720212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f55a01ec-46b1-462a-b55f-e3ea9eeb24e2","sid":"7bc6f98e-d703-416a-982b-26fc68f86a87"},"attrParams":{"summary":null,"highLight":["Promote and recover credit","Minimum 1 year in sales or customer service","Competitive salary with commissions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ixtapaluca,Estado de México","unit":null}]},"addDate":1764413070524,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Cda. 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Postulate por este medio ó envía la palabra **\"Morfeo\"** al **5512008411** con **Lic. Nallely Morales.**\n\n\n¡Éxito en tu proceso!","price":"8,365 MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764412452000","seoName":"roadside-assistance-customer-service-phone-executive","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-tepoztlan/cate-customer-service-call-center/roadside-assistance-customer-service-phone-executive-6456479377011312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"3932f816-b6ec-4ce8-a099-6186f039ad02","sid":"7bc6f98e-d703-416a-982b-26fc68f86a87"},"attrParams":{"summary":null,"highLight":["Customer support role","Flexible schedule 3:00 pm to 11:00 pm","Competitive base salary and bonuses"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1764412451328,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Eje Vial 4 Ote. 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Postulate por este medio ó envía la palabra **\"Morfeo\"** al **5512008411** con **Lic. 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