We are a Leading company with an international presence. Our focus on innovation and excellence has positioned us as one of the main companies in the sector. We offer a dynamic and collaborative work environment that promotes both personal and professional growth for our employees Join to our team as CSR Banking Call Center Job Description **Role : CSR For Banking Call Center** **Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX** **Job Type: Full\-time** **Work Location: In person** **Key Responsibilities:** * Handle inbound voice calls with professionalism and empathy * Support customers with: * Credit Cards (including lost/stolen reports) * Checking \& Savings Accounts * Debit Cards * Online \& Mobile Banking * Bill Pay \& Mobile Deposits * Loans \& Mortgages * Other voice\-related tasks as assigned * Inform customers of account status and process maintenance requests (e.g., payments, balance transfers) * Assist with escalations and ensure timely resolution * Accurately document all interactions in client systems **Requirements:** * 6–9 months of call center experience * Fluent in English (B2\+ to C1 level) * Strong customer service, communication, and problem\-solving skills * Ability to follow client systems, policies, and compliance standard Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $12,500\.00 al mes Beneficios: * Aumentos salariales * Seguro de gastos médicos Experiencia: * Call center bancario: 1 año (Deseable) * Call center seguros: 1 año (Deseable) Idioma: * Inglés Avanzado (Obligatorio) Lugar de trabajo: Empleo presencial