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Desde tareas administrativas hasta atención clínica, nuestra suite de soluciones innovadoras funciona de forma integrada para reducir la carga administrativa, permitiendo que los profesionales independientes y los grupos pequeños prosperen junto a sus clientes.\nReconocido por MedTech Breakthrough como el Mejor Proveedor de Soluciones de Gestión de Prácticas en 2024 y por los Digital Health Awards en 2023, SimplePractice se enorgullece de liderar el futuro de la tecnología sanitaria.\nNuestra cultura\nEn SimplePractice, la cultura es nuestra base. Ella influye en la forma en que trabajamos, cómo servimos a nuestros clientes y cómo abordamos la consecución de nuestra misión. Contamos con cinco valores fundamentales que procuramos encarnar cada día:\nPensamos en grande\nTomamos la simplicidad en serio\nVenimos tal como somos\nActuamos con humildad\nEstamos construidos sobre la confianza\nLa cultura es responsabilidad de todos en SimplePractice. 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Un Ingeniero de Aplicaciones Senior es un puesto técnico especializado y de nivel avanzado responsable de resolver problemas complejos y críticos, que a menudo implican arquitectura del sistema, integraciones de software o solución avanzada de problemas en la nube para aplicaciones desarrolladas internamente, garantizando una resolución adecuada de incidencias, problemas y solicitudes de servicio para estas aplicaciones. Este puesto implica el monitoreo de registros del sistema, correos electrónicos de alerta, fallos de trabajos y actuar inmediatamente sobre ellos para proporcionar una resolución oportuna. También será responsable de crear y ejecutar consultas SQL para validar datos, extrayendo datos según las necesidades del cliente. La mejora continua proactiva es una expectativa crucial para este puesto, e involucrará automatización, creación de scripts y trabajo con el equipo de desarrollo para asegurar una transición hacia el autoservicio para los clientes.\nCómo trabajamos \n\nComo Ingeniero Senior de Soporte de Aplicaciones, se espera que trabaje en un entorno virtual. Corpay le proporcionará lo necesario para su éxito mediante: \n\n* Equipos proporcionados por la empresa\n* Capacitación formal y práctica\n\n\n \n\nResponsabilidades del puesto \n\nLas responsabilidades del puesto incluirán: \n\n* Resolver problemas complejos que requieran conocimientos profundos de sistemas, redes y software.\n* Identificar las causas subyacentes de los problemas técnicos para prevenir su recurrencia.\n* Trabajar con otros niveles de soporte, desarrolladores de productos y proveedores para encontrar soluciones integrales.\n* Comprender y solucionar problemas relacionados con la arquitectura del sistema y configuraciones.\n* Poseer un alto nivel de experiencia en la solución de problemas de software.\n* Reproducir entornos de clientes para aislar y diagnosticar problemas complejos de software.\n* Investigar cuellos de botella de rendimiento e identificar áreas para optimización.\n* Ofrecer orientación y apoyo durante implementaciones, actualizaciones y pruebas de software.\n* Coordinar la comunicación entre clientes, equipos de ingeniería y otras partes interesadas durante incidentes críticos.\n* Contribuir al desarrollo de nuevas metodologías y soluciones de solución de problemas.\n* Escalar adecuadamente los problemas a su supervisor cuando sea necesario.\n* Crear artículos de Gestión del Conocimiento para resoluciones no documentadas y agregar dicha documentación al Sistema de Gestión del Conocimiento del Servicio.\n* Sólida comprensión de los conceptos de computación en la nube.\n* Familiaridad con plataformas en la nube como AWS, Azure.\n* Comprensión de los conceptos y tecnologías de red.\n* Experiencia con herramientas de automatización y lenguajes de scripting puede ser útil.\n* Debe estar disponible fuera del horario laboral regular para garantizar que los problemas críticos se resuelvan rápidamente y minimizar tiempos de inactividad.\n\n\n \n\nCualificaciones y habilidades \n\n* 3\\-5 años de experiencia trabajando en un campo relacionado\n* Capacidad para priorizar tareas y responder con sentido de urgencia. La comunicación oportuna y constante con el cliente es fundamental para este puesto\n* Comunicarse eficazmente tanto verbal como por escrito con todos los niveles del personal\n* Trabajar de manera efectiva y consistente, manteniendo la calidad y cumpliendo con directrices establecidas, políticas y mejores prácticas\n* Sólidas habilidades analíticas y capacidad para aplicar pensamiento crítico y un enfoque metódico a la identificación y resolución de problemas\n* Experiencia en el soporte y gestión de aplicaciones empresariales\n* Capacidad para trabajar de forma independiente o en un entorno de equipo\n* Alta atención al detalle, orientado a procesos y capacidad para entender el impacto empresarial y tecnológico\n* Fuerte sentido de responsabilidad y exhaustividad, con la capacidad de comprender rápidamente nuevos conceptos\n\n\n \n\nBeneficios y ventajas \n\n* Paquete integral de beneficios que incluye beneficios médicos, dentales, de visión y paramédicos desde el primer día\n* Clases virtuales de fitness ofrecidas a nivel corporativo\n* Tiempo libre incluyendo días festivos importantes, vacaciones, enfermedad, tiempo personal y voluntariado\n* Tarifa descontada para membresía en gimnasios\n* Apoyo filantrópico con organizaciones locales y nacionales\n* Cultura divertida con concursos y premios a nivel corporativo\n\n\n \n\nEmpleador de Oportunidad Igual / Acción Afirmativa \n\nCorpay es un empleador de oportunidad igual. Corpay brinda oportunidades de empleo iguales a todos los empleados y solicitantes sin importar raza, color, género (incluyendo embarazo), religión, origen nacional, ascendencia, discapacidad, edad, orientación sexual, identidad o expresión de género, estado civil, idioma, ascendencia, información genética, estatus de veterano y/o militar o cualquier otro estatus de grupo protegido por leyes federales o locales. Si requiere una adaptación razonable durante el proceso de solicitud o entrevista, notifique a un representante del Departamento de Recursos Humanos. \n\nPara obtener más información sobre nuestro compromiso con la igualdad de oportunidades de empleo y transparencia salarial, haga clic en los siguientes enlaces: EEO y Transparencia Salarial \n\n \n\n\\#CORPAY \n\n\\#LI\\-DR1\nAcerca de Corpay\nCorpay es una organización tecnológica global que lidera el futuro de los pagos comerciales con una cultura de innovación que nos impulsa a crear constantemente formas nuevas y mejores de pagar. Nuestras soluciones de pago especializadas ayudan a las empresas a controlar, simplificar y asegurar pagos por combustible, pagos generales, peajes y gastos de alojamiento. Millones de personas en más de 80 países alrededor del mundo utilizan nuestras soluciones para sus pagos.\nTodas las ofertas de empleo realizadas por Corpay (y sus empresas subsidiarias) están sujetas a la finalización satisfactoria de verificaciones previas al empleo realizadas por un proveedor independiente (Experian). Esto es de acuerdo con la Política de Reclutamiento de Corpay e incluye referencias laborales, verificación de identidad, verificaciones financieras adversas, penales y de listas de sanciones. Hacemos esto para cumplir con nuestros requisitos legales y reglamentarios.\nCorpay está dedicado a fomentar una cultura inclusiva y solidaria entre nuestros empleados. Es de nuestro mayor interés promover la diversidad y eliminar la discriminación en el lugar de trabajo. Buscamos garantizar que todos los empleados y solicitantes de empleo tengan las mismas oportunidades.\nAviso a representantes de agencias y firmas de búsqueda: Corpay no aceptará currículos no solicitados de agencias y/o firmas de búsqueda para esta publicación de empleo. Los currículos enviados a cualquier empleado de Corpay por una agencia externa y/o firma de búsqueda sin un acuerdo de búsqueda válido por escrito y firmado, se convertirán en propiedad exclusiva de Corpay. No se pagará ninguna tarifa si un candidato es contratado para este puesto como resultado de una referencia no solicitada de una agencia o firma de búsqueda. 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