Resumen del Puesto: Coordinar análisis derivados de incidentes reportados por clientes y seguir acciones hasta su cierre utilizando metodologías de análisis y resolución de problemas. Puntos Destacados: 1. Gestión y administración de quejas internas y externas 2. Coordinar análisis de incidentes de clientes 3. Cooperar en la identificación y desarrollo de mejoras Modernos sistemas de arneses y exclusivos interiores de vehículos: el nombre DRÄXLMAIER representa innovaciones automotrices \- Productos para resaltar la experiencia al conducir. Todos los días, aproximadamente 75\.000 asociados en todo el mundo cooperan aportando su conocimiento, habilidades y su pasión automotriz hacia este objetivo. Personas, a quienes les gusta tomar responsabilidad, usar su creatividad y contribuir sus ideas hacia el éxito común. ¡Personas como tú! Specialist Analysis **Job Req ID:** 133651 **Ubicación:**Lagos de Moreno, MX, CP47410 **Objective of the position** * Customer service as part of the Customer Care team. * Management and administration of internal and external complaints. * Coordinate a large unit in the Quality functional unit related to root cause analysis. * Coordinate analyses derived from incidents reported by customers, as well as the follow\-up of each action until its closure, using analysis and problem\-solving methodologies. **Principal activities** * Attend client meetings and visits. * Cooperate in identifying and developing suggestions for improvement; implement the actions determined. * Carry out the planning and arrangement of staff allocation, taking into account the company's objectives. * Ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics. * Ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., regarding function, integrity, etc.), compare target/actual deviations as necessary. **Requirements:** * Professional career: Bachelor's Degree * Education:Industrial Engineering and/or related field. * Language: English, 3 Advanced Level * German: (plus) * Relevant experience: Extensive knowledge of functional processes or the product range (techniques, systems, manufacturing processes. * Industry: Automotive * Technical knowledge: Problem solving tools, Product Integrity, Statistical Tools, Risk Analysis, Customer specific requirements, IATF 16949:2016 Standard, ISO 14001\-2015 / ISO 45001:2018, Statistical tools (7 quality tools), Troubleshooting Tools, Risk analysis, Quality Tools (Basic quality tools: APQP, CP, PPAP, FMEA, SPC, MSA), Error proofing.