Resumen del Puesto: Coordinar y monitorear la calidad, la resolución de problemas y la comunicación con el cliente en la industria automotriz. Puntos Destacados: 1. Experiencia en la industria automotriz y herramientas de resolución de problemas 2. Gestión de comunicación y coordinación con clientes 3. Monitoreo de KPIs y quejas de clientes **Requirements:** * Education: Bachelor’s degree (Industrial Engineer, Mechanical Engineer, Administration Engineer) * Work experience: At least 4 years in similar position in automotive industry * Professional knowledge and skills: Problem solving tools, core tools, PPAP, Norma IATF, VDA 6\.3, Specific customer requirements * Language: English (advanced) **Tasks/responsability:** * Check every day customer portal or customer email * Communicate to people involve in case of quality alert * Coordinate parts review with customer and containment on site * Coordinate internal containment and provide information and rejected parts for analysis to the team involved * Monitor PPMs, Complaint cost, and defect records for analysis * Present KPIs in weekly basis. And potential failures * Owner of Score card from the customer * Monitor and owner of external cost( CONQ) * Visit to customer. (Follow open topics and agreements) * Coordinate analysis of customer complaints with Fast response tool * Coordinate activities to reduce GP12 escapes * Escalation for customer topics to the plant * Series project. / Engineering change validation with customer/ functional trials Tipo de puesto: Tiempo completo Sueldo: $1\.00 al mes Beneficios: * Seguro de gastos médicos mayores * Seguro dental * Seguro de vida * Uniformes gratuitos * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Lugar de trabajo: Empleo presencial