Recepcionista Bilingue

Descripción

Resumen del Puesto: Buscamos un Recepcionista Bilingüe empático y profesional para brindar atención excepcional a clientes de un bufete de abogados, navegando procesos legales con cuidado. Puntos Destacados: 1. Rol de primera línea en un bufete de abogados de rápido crecimiento 2. Comunicación y servicio al cliente de alta calidad 3. Mantenimiento de profesionalismo y empatía **Viva Engage busca Recepcionista Bilingue en Benito Juárez, Ciudad de México** ------------------------------------------------------------------------------- **Job Description** A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast\-growing U.S.\-based law firm representing injured workers. This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. Youll be the first point of contact for clients, helping them navigate legal processes with care and professionalism. **Job Duties:** * Answer incoming calls through a VOIP system in both English and Spanish * Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel * Forward calls to the appropriate departments and take accurate messages * Schedule appointments and manage calendars * Draft and send professional emails * Communicate with internal teams using Microsoft Teams and Office 365 * Maintain a high level of professionalism and empathy when speaking with individuals experiencing work\-related injuries **Requirements:** * Fluent in English and Spanish (able to read, write, and speak with near\-native fluency) * Previous experience in customer service or reception (experience in a legal setting is a plus) * Reliable high\-speed internet and a dependable computer setup * Willingness to work on Colombian holidays (U.S. holidays are observed and paid) * Strong sense of responsibility, punctuality, and commitment to quality work * Empathy, professionalism, and a growth\-oriented mindset * Willingness to undergo background checks and additional screenings **Benefits:** * Monday to Friday schedule * 100% remote position * Working hours: 8 AM 5 PM Pacific Time * Indefinite\-term contract * Paid time off in your first year * Internet and electricity allowance (750 MXN/month) **Job Type:** Full\-time **Salary:** 16,000 MXN/month \+ 750 MXN monthly allowance for internet and electricity \+ All Mexican labor law benefits **Take the Next Step:** If you're a motivated and service\-driven professional ready to join a fast\-paced, mission\-driven team, we want to hear from you. **Resumes must be submitted in English.** **Nivel de educación deseada:** Superior \- trunco **Nivel de experiencia deseada:** Nivel Medio **Función departamental:** Legal **Industria:** Asuntos Internacionales **Habilidades:** * Customer Service * Organizational Skills * Writing Skills *Esta vacante viene de la bolsa de empleo Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=69cdbab44e0000350094b2bc\&source\=indeed*