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Estamos buscando un representante de soporte de TI con habilidades para unirse a nuestro equipo en Nogales, México, y garantizar el funcionamiento fluido de nuestra infraestructura de TI, brindando además apoyo ocasional en funciones de RR.HH. y reclutamiento. ¡Si eres alguien que resuelve problemas, te desenvuelves bien en un entorno BPO dinámico y disfrutas realizar múltiples tareas, este puesto es para ti!\n\nDescripción del puesto Contáctenos por WhatsApp al **\\+52 631 199 3314**\n\nComo representante de soporte de TI en Global Advantage, tu responsabilidad principal será proporcionar un sólido soporte de TI para mantener nuestros sistemas críticos, solucionar problemas de hardware y software e integrar a nuevos empleados en plataformas de colaboración. Además, gestionarás sistemas CRM, con preferencia por experiencia en GoHighLevel, y ayudarás en tareas de RR.HH., como llamadas de reclutamiento y publicaciones de ofertas laborales. Este puesto requiere una sólida competencia técnica combinada con excelentes habilidades de comunicación para apoyar nuestras operaciones BPO rápidas y exigentes.\n\nPrincipales responsabilidades\n\n* **Soporte de TI (Enfoque principal):**\n* Diagnosticar y resolver problemas de hardware y software para empleados y clientes, asegurando un tiempo de inactividad mínimo en nuestro entorno BPO.\n* Integrar a nuevos empleados en plataformas como Slack o Microsoft Teams, incluyendo la configuración de cuentas, capacitación y solución de problemas.\n* Gestionar y mantener sistemas CRM, con una fuerte preferencia por experiencia en GoHighLevel (por ejemplo, configurar flujos de trabajo, integraciones y soporte a usuarios).\n* Brindar asistencia técnica por teléfono, correo electrónico o herramientas remotas para atender consultas relacionadas con TI de forma oportuna.\n* **Soporte en RR.HH. y reclutamiento (Funciones secundarias):**\n* Atender llamadas entrantes relacionadas con reclutamiento, como entrevistar candidatos o responder preguntas de solicitantes.\n* Crear y publicar ofertas de empleo en plataformas como Indeed para atraer a los mejores talentos para nuestras operaciones BPO.\n* Apoyar tareas de RR.HH., incluyendo documentación para la incorporación de empleados, consultas básicas sobre políticas y apoyo a iniciativas del equipo de RR.HH.\n* **Funciones generales:**\n* Colaborar con equipos multifuncionales para garantizar operaciones fluidas en un entorno BPO de alto volumen.\n* Documentar procedimientos y resoluciones de TI para fomentar el intercambio de conocimientos y la eficiencia operativa.\n* Mantenerse actualizado sobre nuevas herramientas de TI y mejores prácticas para mejorar la confiabilidad y el rendimiento del sistema.\n\nRequisitos\n\n* **Debes estar ubicado en Fundó Legal, 84030 Nogales, Son, México.**\n* Experiencia comprobada en soporte de TI, incluyendo solución de problemas y reparación de hardware y software en un entorno profesional.\n* Conocimiento de sistemas CRM; se prefiere altamente experiencia con GoHighLevel.\n* Dominio de herramientas de incorporación como Slack y Microsoft Teams.\n* Excelentes habilidades de comunicación para atender llamadas y dar instrucciones claras y concisas.\n* Capacidad para realizar múltiples tareas entre soporte técnico y tareas administrativas en un entorno BPO acelerado.\n* Diploma de escuela secundaria o equivalente; título asociado o licenciatura en TI, Ciencias de la Computación o campo relacionado es un plus.\n* Al menos 1 año de experiencia relevante en soporte de TI o puesto similar, preferiblemente en una organización BPO o tecnológica.\n\nHabilidades deseables\n\n* Experiencia en reclutamiento o funciones de RR.HH., como publicar ofertas en Indeed o gestionar sistemas de seguimiento de candidatos.\n* Conocimientos básicos de redes, prácticas de ciberseguridad y herramientas de soporte remoto (por ejemplo, TeamViewer, Zoom).\n* Experiencia en servicio al cliente en un entorno tecnológico o BPO, con enfoque en la satisfacción del cliente.\n* Capacidad para trabajar de forma independiente con mínima supervisión cumpliendo plazos ajustados.\n\nLo que ofrecemos\n\n* Salario competitivo de $12,070 \\- $23,293 por mes, según experiencia.\n* Paquete de beneficios, que incluye seguro médico y tiempo libre pagado.\n\n\\*\n\n* Una cultura de equipo colaborativo enfocada en innovación, eficiencia y equilibrio entre trabajo y vida personal en un entorno BPO dinámico.\n\n**Cómo postularse:** Contáctenos por WhatsApp al **\\+52 631 199 3314** para aplicar o obtener más información. 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