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También gestionará y hará seguimiento de todas las horas de formación por departamento, a través del Sistema de Gestión del Aprendizaje (LMS) y los Planes de Desarrollo Personal (PDP), según los estándares corporativos. \n\n\nPrincipales responsabilidades\n\nDirigir y gestionar las operaciones diarias del departamento de Aprendizaje y Desarrollo.\n\nSupervisar y controlar todas las horas de formación del departamento mediante el LMS, asegurando precisión e informes oportunos.\n\nMantener y actualizar todos los Planes de Desarrollo Personal (PDP), asegurando su alineación con los objetivos individuales y los objetivos del departamento.\n\nRealizar análisis de necesidades de formación (TNA) para identificar prioridades de desarrollo en todos los departamentos.\n\nDiseñar, implementar y evaluar programas de formación que mejoren la excelencia en el servicio y los estándares de marca.\n\nImpartir programas de incorporación, formación en liderazgo y módulos de aprendizaje corporativos.\n\nSupervisar programas externos de prácticas y colaboraciones con instituciones académicas.\n\nGestionar los procesos de certificación y recertificación de empleados.\n\nOrganizar y facilitar reuniones departamentales, grupos focales y actividades de compromiso.\n\nApoyar y hacer seguimiento a los planes de acción resultantes de:\n\nEncuestas de Compromiso del Empleado\n\nEvaluaciones de Desempeño\n\nColaborar estrechamente con los jefes de departamento para garantizar que los planes de formación respalden los objetivos operativos y de servicio.\n\nMantener registros precisos de formación, paneles de control y documentación para auditorías y revisiones gerenciales.\n\nFomentar una cultura de aprendizaje que impulse la satisfacción del cliente, el compromiso de los colegas y la excelencia operativa. \n\n\nNuestra marca está creciendo más rápido que nunca. 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Este puesto requiere una combinación de creatividad, habilidades organizativas y un profundo conocimiento de las ofertas del destino para ofrecer soluciones personalizadas que satisfagan las expectativas de los clientes.\n\n**Principales responsabilidades:**\n\n* **Diseño de programas:**\n* Elaborar itinerarios personalizados y programas grupales según las necesidades y preferencias de los clientes.\n* Coordinar la logística, incluyendo transporte, alojamiento, actividades y eventos especiales.\n* Asegurar que los programas se alineen con los objetivos, presupuesto y cronograma del cliente.\n* **Gestión de proveedores y vendedores:**\n* Negociar contratos y tarifas con hoteles, lugares, proveedores de transporte y actividades.\n* Mantener relaciones sólidas con proveedores locales para garantizar una prestación de servicios de alta calidad.\n* **Interacción con el cliente:**\n* Actuar como punto de contacto principal para los clientes durante el proceso de planificación.\n* Brindar asesoramiento experto sobre opciones de destinos, tendencias y experiencias únicas.\n* Realizar inspecciones in situ y presentaciones para mostrar los programas propuestos.\n* **Colaboración en equipo:**\n* Trabajar estrechamente con los departamentos de ventas, operaciones y otros para asegurar la ejecución perfecta de los programas.\n* Supervisar y guiar a un ejecutivo de planificación de diseño de grupos que trabaja en equipo y también participa en la planificación del programa.\n* **Gestión presupuestaria:**\n* Preparar estimaciones detalladas de costos y asegurarse de que los programas se mantengan dentro del presupuesto.\n* Monitorear los gastos y proporcionar informes financieros a los clientes según sea necesario.\n* **Resolución de problemas:**\n* Abordar proactivamente cualquier problema o dificultad que surja durante la planificación o ejecución.\n* Implementar planes de contingencia para garantizar el éxito del programa.\n\n**Requisitos:**\n\n* Título universitario en Turismo, Hostelería, Administración de Empresas o campo relacionado.\n* Experiencia demostrada en planificación grupal, gestión de eventos o funciones similares dentro del sector turístico.\n* Amplio conocimiento del destino, incluyendo atracciones locales, lugares y proveedores.\n* Excelentes habilidades organizativas, de negociación y comunicación.\n* Capacidad para trabajar bajo presión y gestionar múltiples proyectos simultáneamente.\n* Dominio del inglés y español (escrito y hablado). Otros idiomas son un plus.\n* Dominio de Microsoft Office y software de gestión de eventos.\n\n**Atributos deseados:**\n\n* Pensamiento creativo y pasión por ofrecer experiencias únicas e inolvidables.\n* Enfoque centrado en el cliente con compromiso para superar sus expectativas.\n* Fuertes habilidades de liderazgo y capacidad para trabajar eficazmente en entornos de equipo.\n\n**Ofrecemos:**\n\n* **Salario base neto** – Pagado quincenalmente\n* **12 días de vacaciones** \\+ 25% de bono por vacaciones\n* **15 días de bono de fin de año (Aguinaldo)**\n* **Seguro Social (IMSS)** desde el primer día\n* **Seguro por gastos médicos menores**: Incluye red de descuentos para hospitales y laboratorios, asistencia dental y soporte médico por telemedicina o en persona\n* **Seguro de vida por accidente**\n* **Fondo mensual de ahorro**\n* **Ayuda económica para comidas**\n* **Comisiones mensuales**\n* **Plan de desarrollo profesional** y capacitación continua\n* Si estás interesado y cumples con el perfil, por favor envía tu CV a la dirección de correo electrónico indicada en la oferta de empleo, y daré seguimiento a tu solicitud de inmediato","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761385229000","seoName":"group-design-and-planning-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-san-jose-del-cabo/cate-program-project-management/group-design-and-planning-manager-6417730933094712/","localIds":"3","cateId":null,"tid":null,"logParams":{"tid":"a73d170c-34ec-4790-ae42-0ddd06045892","sid":"1a53e166-12ee-4f4d-af1a-33e11608f580"},"attrParams":{"summary":null,"highLight":["Diseñar y ejecutar programas grupales","Gestionar contratos con proveedores y logística","Liderar las interacciones y planificación con clientes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cabo San Lucas,Baja California Sur","unit":null}]},"addDate":1761385229147,"categoryName":"Gestión de Programas y Proyectos","postCode":null,"secondCateCode":"info-comm-technology","isFavorite":false}],"localIds":"3,537","pageTitle":"Gestión de Programas y Proyectos en San José del Cabo","topCateCode":"jobs","catePath":"1261,1278,1595","cateName":"Empleos,Tecnologías de Información y Comunicación,Gestión de Programas y Proyectos","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://mx.ok.com/es/city-san-jose-del-cabo/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://mx.ok.com/es/city-san-jose-del-cabo/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Tecnologías de Información y Comunicación","item":"https://mx.ok.com/es/city-san-jose-del-cabo/cate-info-comm-technology/","@type":"ListItem"},{"position":4,"name":"Gestión de Programas y Proyectos","item":"http://mx.ok.com/es/city-san-jose-del-cabo/cate-program-project-management/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"program-project-management","total":4,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"breadCrumb":[{"name":"Casa","link":"https://mx.ok.com/es/city-san-jose-del-cabo/"},{"name":"Empleos","link":"https://mx.ok.com/es/city-san-jose-del-cabo/cate-jobs/"},{"name":"Tecnologías de Información y Comunicación","link":"https://mx.ok.com/es/city-san-jose-del-cabo/cate-info-comm-technology/"},{"name":"Gestión de Programas y Proyectos","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Gestión de Programas y Proyectos en San José del Cabo - 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