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Aplicar habilidades de resolución de problemas para identificar soluciones efectivas.\n* Conocimiento del producto: desarrollar una comprensión completa de los productos, servicios y soluciones de Motorola para proporcionar información precisa y confiable a los clientes.\n* Solución de problemas: utilizar información de expertos técnicos para diagnosticar y solucionar problemas relacionados con equipos, computadoras, aplicaciones de software y dispositivos asociados, facilitando una resolución eficiente de los problemas para los clientes.\n* Documentación y registro: mantener registros precisos de los clientes, documentar interacciones y actualizar el sistema de soporte al cliente para garantizar una comunicación efectiva y seguimiento adecuado.\n* Colaboración: colaborar estrechamente con equipos multifuncionales, incluyendo ventas, soporte técnico y desarrollo de productos, para resolver problemas complejos de los clientes y ofrecer soluciones integrales.\n* Satisfacción del cliente: esforzarse por superar las expectativas del cliente y asegurar su satisfacción mediante la escucha activa, la empatía y la provisión de resoluciones oportunas y eficientes ante sus inquietudes.\n\n\nEstas actividades son esenciales para brindar un excelente servicio al cliente y fomentar relaciones sólidas con nuestra clientela. 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UU. o México).\n* 1 año de experiencia laboral.\n* Disponibilidad de tiempo completo.\n* Disponibilidad para trabajar presencialmente en Reynosa, 2 días desde nuestras instalaciones (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa).\n* Capacidad para aprobar una verificación exhaustiva de antecedentes\n\n**\\#LI\\-AN1**\n\n**Requisitos de viaje**\n-----------------------\n\n\nNinguno**Se ofrece reubicación**\n-----------------------\n\n\nNinguno**Tipo de puesto**\n-----------------\n\n\nPara nuevos egresados**Plan de pago por referidos**\n-------------------------\n\n\nSí***Declaración de Igualdad de Oportunidades de Empleo (EEO)***\n\n\nMotorola Solutions es un empleador que ofrece igualdad de oportunidades. 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Agente de Triaje Técnico64149291497986120
Indeed
Agente de Triaje Técnico
**Descripción de la empresa** -------------------- En Motorola Solutions, creemos que todo comienza con nuestro personal. Somos una comunidad global unida, comprometida con el objetivo constante de ayudar a mantener a las personas seguras en todas partes. Nuestras tecnologías críticas de comunicaciones, seguridad de video y centros de mando apoyan tanto a agencias de seguridad pública como a empresas, permitiendo la coordinación necesaria para comunidades más seguras, escuelas más seguras, hospitales más seguros y negocios más seguros. Conecta tu carrera con un propósito importante y ayúdanos a construir un futuro más seguro. **Descripción del departamento** ----------------------- El equipo de triaje técnico funciona como punto único de entrada para varios productos y soluciones dentro del portafolio de Motorola Solutions. La misión del equipo es simplificar la entrega de soluciones para nuestros clientes y socios. Nos esforzamos por ser un equipo de respuesta rápida capaz de guiar a los clientes a través de sus problemas y recopilar información de calidad para investigaciones más profundas cuando sea necesario. Logramos esto aprovechando la gestión estandarizada de incidentes, la gestión del conocimiento y herramientas centralizadas. Somos la primera línea para resolver problemas de los clientes y el primer paso para brindar una experiencia positiva al cliente.**Descripción del puesto** ------------------- Como representante de servicio al cliente de triaje técnico en Motorola, su responsabilidad principal será brindar un soporte excepcional a nuestros valiosos clientes. Las actividades clave de este puesto incluyen: * Atender llamadas entrantes: responder a consultas de clientes, resolver problemas y prestar asistencia mediante teléfono, chat y sistema de tickets, asegurando siempre una experiencia positiva para el cliente. * Resolución de problemas de clientes: abordar una amplia gama de inquietudes de los clientes, incluyendo consultas postventa sobre servicio al cliente, degradaciones e interrupciones de aplicaciones, problemas con dispositivos y solicitudes de reparación. Aplicar habilidades de resolución de problemas para identificar soluciones efectivas. * Conocimiento del producto: desarrollar una comprensión completa de los productos, servicios y soluciones de Motorola para proporcionar información precisa y confiable a los clientes. * Solución de problemas: utilizar información de expertos técnicos para diagnosticar y solucionar problemas relacionados con equipos, computadoras, aplicaciones de software y dispositivos asociados, facilitando una resolución eficiente de los problemas para los clientes. * Documentación y registro: mantener registros precisos de los clientes, documentar interacciones y actualizar el sistema de soporte al cliente para garantizar una comunicación efectiva y seguimiento adecuado. * Colaboración: colaborar estrechamente con equipos multifuncionales, incluyendo ventas, soporte técnico y desarrollo de productos, para resolver problemas complejos de los clientes y ofrecer soluciones integrales. * Satisfacción del cliente: esforzarse por superar las expectativas del cliente y asegurar su satisfacción mediante la escucha activa, la empatía y la provisión de resoluciones oportunas y eficientes ante sus inquietudes. Estas actividades son esenciales para brindar un excelente servicio al cliente y fomentar relaciones sólidas con nuestra clientela. Como agente de triaje técnico en Motorola Solutions, desempeñará un papel fundamental para garantizar la satisfacción del cliente y contribuir al éxito general de la empresa. El candidato ideal para este puesto posee los siguientes atributos: * Una orientación excepcional hacia el servicio, con enfoque en brindar experiencias sobresalientes al cliente. * Una marcada predisposición al trabajo en equipo dentro de un entorno colaborativo. * Habilidades efectivas de comunicación, tanto verbal como escrita. * Competencia en brindar soporte técnico al cliente, incluido el diagnóstico de incidentes de soporte técnico. * Capacidad para colaborar con otros miembros del equipo. * Un gran interés por aprender nuevas tecnologías y buscar desarrollo profesional. En Motorola Solutions ofrecemos un entorno de trabajo inclusivo y de apoyo, así como oportunidades de capacitación y desarrollo. **Requisitos básicos** ---------------------- * Dominio fluido del inglés (hablado y escrito). * Educación: diploma de escuela secundaria, GED o Certificado de Preparatoria (EE. UU. o México). * 1 año de experiencia laboral. * Disponibilidad de tiempo completo. * Disponibilidad para trabajar presencialmente en Reynosa, 2 días desde nuestras instalaciones (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa). * Capacidad para aprobar una verificación exhaustiva de antecedentes **\#LI\-AN1** **Requisitos de viaje** ----------------------- Ninguno**Se ofrece reubicación** ----------------------- Ninguno**Tipo de puesto** ----------------- Para nuevos egresados**Plan de pago por referidos** ------------------------- Sí***Declaración de Igualdad de Oportunidades de Empleo (EEO)*** Motorola Solutions es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para empleo sin importar raza, color, religión o creencias, sexo, orientación sexual, identidad de género, origen nacional, discapacidad, condición de veterano o cualquier otra característica protegida por la ley. Nos enorgullece contar con una cultura centrada en las personas y en la comunidad, que permite a cada empleado de Motorola ser auténtico y realizar su mejor trabajo para cumplir con la promesa de un mundo más seguro. Si desea unirse a nuestro equipo pero siente que no cumple exactamente con todos los requisitos preferidos, aún nos encantaría conocer sus razones por las cuales cree que sería un excelente añadido a nuestro equipo.
Colima 365, Rodríguez, 88630 Reynosa, Tamps., Mexico
Salario negociable
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