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Realizar otras tareas razonables según se soliciten.\n\n \n\n\n\nCALIFICACIONES PREFERIDAS\n\n\nEducación: Diploma de escuela secundaria o equivalente a G.E.D.\n\n\nExperiencia Laboral Relacionada: Sin experiencia laboral relacionada.\n\n\nExperiencia de Supervisión: Sin experiencia de supervisión.\n\n \n\n\n\nCALIFICACIONES REQUERIDAS\n\n\nLicencia o Certificación: Certificación en RCP\n\n\nCertificación en Primeros Auxilios\n\n\nEquipos Recreativos\n\n\nCualquier certificación o entrenamiento requerido por agencias estatales y locales.\n\n \n\n\n\n*En Marriott International, estamos dedicados a ser un empleador que ofrece igualdad de oportunidades, dando la bienvenida a todos y proporcionando acceso a oportunidades. Fomentamos activamente un entorno donde las distintas trayectorias de nuestros asociados son valoradas y celebradas. Nuestra mayor fortaleza reside en la rica combinación de cultura, talento y experiencias de nuestros asociados. 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Al unirte a St. Regis, te integras a una cartera de marcas de Marriott International. **Sé** donde puedas hacer tu mejor trabajo, **comienza** tu propósito, **pertenence** a un increíble equipo global y **conviértete** en la mejor versión de ti.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761165817000","seoName":"attendant-beach","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-quintana-roo/cate-body-corp-facilities-mgmt/attendant-beach-6414922463910712/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"7ce6587d-cfb8-4482-95e1-d91064f42d27","sid":"00c12c85-2695-4a8c-a220-746808944399"},"attrParams":{"summary":null,"highLight":["Promover un ambiente divertido para los huéspedes","Proporcionar información sobre las instalaciones recreativas","Garantizar la seguridad y satisfacción de los huéspedes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1761165817493,"categoryName":"Administración de Condominios e Instalaciones","postCode":null,"secondCateCode":"real-estate-property","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1284,1337","location":"P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico","infoId":"6414922461721812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Empleado del Club de Salud","content":"**Información Adicional** \n\n**Número de Empleo**25161064 \n\n**Categoría de Empleo**Golf, Fitness y Entretenimiento \n\n**Ubicación**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, México, 77730 \n\n**Horario**Tiempo Completo \n\n**¿Ubicado de Forma Remota?**N \n\n**Tipo de Posición** No\\-Gerencial \n\n**RESUMEN DEL PUESTO**\n\n \n\n\n\nLimpiar las máquinas del gimnasio y retirar toallas, basura y residuos del área de fitness. 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Estamos comprometidos a no discriminar por ninguna base protegida, incluyendo discapacidad, condición de veterano u otras bases protegidas por leyes aplicables.*\n\n\nCombinando glamour atemporal con un espíritu vanguardista, St. Regis Hotels \\& Resorts se compromete a ofrecer experiencias exquisitas en más de 50 hoteles y resorts de lujo en las mejores direcciones del mundo. Desde la inauguración del hotel St. Regis en Nueva York por John Jacob Astor IV a principios del siglo XX, la marca ha mantenido su compromiso con un nivel inquebrantable de servicio personalizado y anticipado para todos sus huéspedes, entregado impecablemente por un equipo de anfitriones amables que combinan sofisticación clásica y sensibilidad moderna, así como nuestro servicio de mayordomo exclusivo. Le invitamos a explorar carreras en St. Regis. 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Un Gerente de Recepción es responsable de gestionar las primeras impresiones de nuestros huéspedes y, por lo tanto, debe realizar las siguientes tareas con los más altos estándares:\n\n\n* Supervisar toda la operación de la Oficina Principal para mantener altos estándares\n* Evaluar los niveles de satisfacción de los huéspedes y monitorear tendencias, con un enfoque en la mejora continua\n* Asegurarse de que los huéspedes habituales y VIP sean reconocidos y que el departamento de Recepción opere con actitud comercial y promueva el programa de fidelización de la marca del hotel\n* Maximizar la ocupación de habitaciones a las mejores tarifas y utilizar técnicas de venta adicional para promocionar servicios e instalaciones del hotel\n* Establecer metas y objetivos del departamento de Recepción, horarios de trabajo, presupuestos, políticas y procedimientos\n* Monitorear la apariencia, los estándares y el desempeño de los Miembros del Equipo de la Oficina Principal, haciendo hincapié en la formación y el trabajo en equipo\n* Garantizar que los Miembros del Equipo tengan conocimiento actualizado sobre los productos, servicios, precios y políticas del hotel, así como conocimiento sobre la zona local, y que reciban capacitación continua para aprender y comprender políticas y prácticas\n* Mantener una buena comunicación y relaciones laborales con todos los departamentos del hotel\n* Monitorear los niveles de personal para satisfacer las demandas del negocio\n* Realizar reuniones mensuales de comunicación y elaborar actas\n* Gestionar problemas de desempeño del personal conforme a las políticas y procedimientos de la empresa\n* Contratar, gestionar, capacitar y desarrollar al equipo de Recepción\n* Actuar conforme a las políticas y procedimientos al trabajar con equipos de atención al público y sistemas de gestión de propiedades\n* Ayudar a otros departamentos cuando sea necesario\n\n**¿Qué estamos buscando?** \n\nLos Gerentes de Recepción que trabajan para marcas Hilton siempre actúan en nombre de nuestros Huéspedes y colaboran con otros Miembros del Equipo. Para desempeñar exitosamente este puesto, usted debe mantener la actitud, comportamientos, habilidades y valores que se indican a continuación:\n\n* Experiencia previa de supervisión en la Oficina Principal dentro del sector hotelero, de ocio o minorista\n* Alto nivel de competencia en informática\n* Alto nivel de conocimiento comercial y capacidades de ventas\n* Experiencia en la gestión y desarrollo de personas\n* Experiencia previa en la gestión de un departamento y de cuentas de ganancias y pérdidas\n* Excelentes habilidades de liderazgo, interpersonales y de comunicación\n* Ser responsable y resiliente\n* Compromiso con ofrecer un alto nivel de servicio al cliente\n* Capacidad para trabajar bajo presión\n* Excelentes estándares de presentación personal\n* Flexibilidad para responder a diversas situaciones laborales\n* Capacidad para trabajar de forma independiente y en equipo\n\n\nSería una ventaja en este puesto demostrar las siguientes capacidades y distinciones:\n\n* Conocimiento de los Sistemas de Gestión de Propiedades\n* Título universitario o diploma en Gestión Hotelera o equivalente\n\n \n\n**¿Cómo será trabajar para Hilton?** \n\nHilton es la principal compañía mundial de hostelería, presente en todo el sector de alojamiento, desde hoteles y resorts de lujo con servicios completos hasta suites de estancia prolongada y hoteles de precio medio. Durante casi un siglo, Hilton ha ofrecido a viajeros de negocios y turistas lo mejor en alojamientos, servicios, comodidades y valor. Hilton se dedica a continuar su tradición de proporcionar experiencias de huésped excepcionales en todas sus marcas. Nuestra visión “llenar la tierra con la luz y calidez de la hospitalidad” nos une como equipo para crear experiencias extraordinarias de hospitalidad en todo el mundo cada día. ¡Y nuestros increíbles Miembros del Equipo están en el corazón de todo ello!","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758793895000","seoName":"reception-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-quintana-roo/cate-body-corp-facilities-mgmt/reception-manager-6384561866163312/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"a4f1abb9-5ace-492c-ac66-a37f953c9d0f","sid":"00c12c85-2695-4a8c-a220-746808944399"},"attrParams":{"summary":null,"highLight":["Supervisar las operaciones de Recepción","Maximizar la ocupación de habitaciones y las ventas","Contratar y capacitar al equipo de Recepción"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cancún,Quintana Roo","unit":null}]},"addDate":1758793895793,"categoryName":"Administración de Condominios e Instalaciones","postCode":null,"secondCateCode":"real-estate-property","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1284,1337","location":"C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6384147545600112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Recepcionista","content":"**Descripción de la empresa** \n\nAuberge Resorts Collection es una cartera de hoteles, resorts y residencias extraordinarios. Aunque cada propiedad es única, todas comparten un enfoque cuidadosamente elaborado del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina excepcional, spas innovadores y un servicio amable pero discreto. Con 21 hoteles y resorts únicos, y otros 7 anunciados próximamente, Auberge invita a los huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra Colección. Síganos en LinkedIn, Facebook, Twitter e Instagram: @AubergeResorts y \\#AlwaysAuberge.\n\n **Descripción del empleo** \n\n* Tenga en cuenta que esta no es una lista exhaustiva de todo lo que el recepcionista ayudará a realizar. Dentro de la familia Auberge, nuestro personal siempre encuentra nuevas formas de cuidar del negocio, sus huéspedes y sus compañeros de equipo. Dentro de esto, las responsabilidades clave para este puesto son:\n* Garantizar que la experiencia del huésped cumpla o supere todos los estándares de calidad y servicio de Auberge/Forbes desde el check-in hasta el check-out. Esto incluye, entre otros;\n* Preparar todos los documentos necesarios, como tarjetas de registro, tratamientos de spa, confirmaciones de restaurantes, así como cualquier otro elemento que pueda apoyar procesos eficientes y oportunos de entrada/salida.\n* Asegurarse de que todas las preferencias del huésped (por ejemplo, opciones personalizadas y/o experiencias, características específicas de la habitación) se registren en la página de historial del huésped y se comuniquen adecuadamente a los departamentos correspondientes para seguimiento.\n* Acompañar a los huéspedes a sus habitaciones, restaurantes, spa, etc.\n* Responder rápidamente y con tacto a cualquier queja del huésped que pudiera surgir.\n* Asegurar que se realice el arreglo de facturación correcto según las políticas y procedimientos de la recepción.\n* Asegurarse de que cualquier irregularidad o discrepancia se registre en el libro de bitácora del departamento y se informe al supervisor de turno y/o al gerente general.\n* Procesar salidas de los huéspedes y despedirlos cordialmente.\n* Actuar como embajador del hotel proporcionando a los huéspedes reservas, información, servicios, atracciones locales, reservas de spa y restaurantes, según sea necesario.\n* Organizar y mantener el mostrador de recepción, asegurando que todos los materiales y suministros estén disponibles y accesibles para agilizar los procedimientos del departamento.\n* Estar familiarizado con todas las instalaciones del complejo Etereo \\& Kanai para poder atender, asistir y promocionar activamente los servicios a los huéspedes.\n* Mantener excelentes relaciones dentro del departamento de recepción y familiarizarse con las operaciones y prioridades de todos los demás departamentos del hotel.\n* Realizar otras tareas según sean indicadas, desarrolladas o asignadas.\n\n \n\n**Requisitos** \n\n* Una afinidad genuina por interactuar de manera significativa y positiva con los compañeros de equipo de Etereo.\n* Autoconfianza y habilidades de liderazgo\n* Dos años de experiencia en un hotel\n* Capacidad para trabajar en un horario flexible, incluyendo fines de semana y días festivos, según las necesidades del departamento\n* Deseo de aprender múltiples programas informáticos y mejorar continuamente los procesos.\n* Capacidad para comunicarse claramente en inglés con huéspedes, empleados, propietarios y gerencia, tanto oral como por escrito.\n* Capacidad para manejar múltiples tareas simultáneamente sin problemas, priorizando con sumo cuidado la experiencia del huésped, incluyendo equilibrar programas informáticos, necesidades de huéspedes en persona e interacciones telefónicas profesionales.\n* Capacidad para pensar críticamente y resolver problemas conforme surjan.\n* Capacidad para realizar cálculos matemáticos básicos.\n* Capacidad para ingresar y acceder a datos en una computadora.\n* Capacidad para pensar con claridad y mantener la calma bajo presión.\n* Capacidad para mantener la confidencialidad de la información del huésped y datos designados del hotel.\n* Capacidad para trabajar de forma cohesionada con otros departamentos e individuos como parte de un equipo.\n* Capacidad para priorizar y hacer seguimiento de tareas asignadas.\n\n \n\n**Información adicional** \n\nAuberge Resorts Collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Aunque cada propiedad es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina y unos spas excepcionales, y un servicio amable pero discreto. Con hoteles y resorts en tres continentes, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. 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