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En este rol, será crucial gestionar equipos de cobranza foráneos, asegurando su integración, desempeño eficiente y alineación con las metas de recuperación. \n\n \n\nFunciones principales: \n\n* Diseñar, implementar y supervisar estrategias de cobranza para la recuperación de créditos hipotecarios en cartera vencida.\n* Liderar, motivar y capacitar a equipos de recuperación, tanto locales como foráneos, asegurando el cumplimiento de metas establecidas.\n* Monitorear el desempeño del equipo de cobranza, garantizando altos estándares de calidad en la atención y resolución de casos.\n* Analizar indicadores clave de desempeño (KPIs) para evaluar la efectividad de estrategias de cobranza y proponer acciones correctivas o de mejora.\n* Supervisar el cumplimiento de la normativa vigente en materia de cobranza, en línea con las políticas de INFONAVIT y leyes de protección al consumidor.\n* Coordinar con departamentos como jurídico y atención al cliente para la gestión de casos complejos.\n* Generar y presentar reportes periódicos sobre el estado de la cartera vencida y el avance de los objetivos de cobranza.\n\n \n\nConocimiento: \n\n* Conocimiento profundo en recuperación de cartera, especialmente en el ámbito hipotecario.\n* Familiaridad con normativas y leyes que regulan procesos de cobranza, tanto a nivel federal como local.\n* Experiencia en análisis de datos y generación de reportes sobre el desempeño del equipo de cobranza.\n* Manejo de herramientas y software de gestión de cobranza y CRM.\n\n \n\nCompetencias: \n\n* Liderazgo: Capacidad para gestionar y motivar equipos, especialmente personal foráneo.\n* Orientación a resultados: Foco en el cumplimiento de objetivos de cobranza y optimización de procesos.\n* Comunicación efectiva: Habilidad para transmitir instrucciones y presentar resultados de manera clara.\n* Toma de decisiones: Basada en análisis del desempeño del equipo y la cartera.\n* Resolución de conflictos: Habilidad para manejar situaciones difíciles o complejas con clientes o equipos.\n* Organización y planificación: Capacidad para coordinar múltiples tareas y gestionar equipos diversos de manera eficiente.\n\n \n\nOfrecemos: \n\n* Sueldo competitivo.\n* Oportunidades de crecimiento profesional dentro de la empresa.\n* Capacitación continua.\n* Prestaciones de Ley.\n\n \n\nBeneficios adicionales: \n\n* Seguro de vida.\n* Gastos médicos.\n* Asistencia médica, psicológica y nutricional.\n* Plan dental, visión y funerario.\n* Servicio de ambulancia y médico a domicilio.\n* Cinemex 2x1\\.\n\n \n\nZona de trabajo: \n\n* Coyoacán, a 5 minutos de Metrobús Perisur (enfrente de Posgrado UNAM).\n\n \n\nSi cumples con los requisitos y te interesa liderar equipos, incluyendo personal foráneo, en la recuperación de créditos hipotecarios, ¡esperamos tu postulación!","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758784012000","seoName":"call-center-recovery-manager-infonavit-portfolio","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-progreso2/cate-management-support/call-center-recovery-manager-infonavit-portfolio-6384435357120112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"73fb39cd-ddc3-4d8b-8771-b2d664d47570","sid":"26a8975a-b758-49a7-b621-d086120af015"},"attrParams":{"summary":null,"highLight":["Liderar estrategias de cobranza","Gestionar equipos foráneos","Supervisar KPIs y reportes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1758784012274,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico","infoId":"6384435349798712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Gerente Comercial Refacciones","content":"**Puesto:** Gerente Comercial\n\n**Departamento:** Refacciones\n\n**Zona**: Coyoacán\n\n**Horario**: Lunes a Viernes de 9:00am a 6:30pm.\n\n**Objetivo general del puesto**\n\n* Incorporar nuevos distribuidores autorizados de refacciones a la red de Servicio Nacional, asegurando soporte postventa conforme a los lineamientos del fabricante. También debe garantizar el cumplimiento de metas de ventas de refacciones y lubricantes mediante KPIs establecidos por ITC, así como implementar estrategias comerciales que fortalezcan la presencia, preferencia y comunicación de los productos en los distintos canales de venta, alineado al plan anual de negocios.\n\n**Funciones principales** \n\n* **Elaborar:**\n\nPlan de desarrollo anual de los distintos canales de venta de refacciones y lubricantes.\n\nPrograma de capacitación y desarrollo de los vendedores de los distintos canales de venta.\n\nReportes semanales y mensuales del avance en los objetivos del área.\n\nPolíticas y procedimientos de operación relacionadas con el área comercial de refacciones.\n\nInformes gerenciales periódicos de resultados a la Gerencia General y Dirección.\n\n* **Auditar:**\n\nVerificación y cumplimiento de las políticas implementadas en los puntos de venta.\n\n* **Supervisar**\n\nEl equipo de vendedores de call center y foráneos en el cumplimento de sus asignaciones y objetivos.\n\n* **Evaluar**\n\nEvaluar los niveles de calidad del área de ventas para buscar la mejora continua.\n\n* **Desarrollar**\n\nPrograma de digitalización del modelo de ventas a ONLINE.\n\n* **Detectar**\n\nDetectar áreas de mejora en los procesos de venta y promoción para mejorar el desempeño del área.\n\n* **Coordinar**\n\nCampañas de promoción en conjunto con el área de marketing para el impulso de los productos,.\n\nCoordinar con el departamento de servicio y garantía las necesidades de nuevos códigos y productos para asegurar la disponibilidad de mercancía.\n\nCoordinación y desarrollo del equipo de personal que forma el departamento de refacciones tanto en oficinas centrales como las diferentes oficinas regionales\n\n* **Planificación**\n\nLas órdenes de compra de refacciones y lubricantes en función a los inventarios, demanda y nuevos productos en conjunto con la gerencia general.\n\n* **Colaboración**\n\nApoyo con otros departamentos Comerciales, Servicio y Operativos para diversas tareas para el cumplimiento del plan de negocios.\n\n**Requisitos**\n\n* 30 años en adelante\n* Ingeniería ó Lic. en Administración de Empresas\n* Experiencia laboral: Mínima de 3 años realizando actividades relacionadas con el Desarrollo de RED de Distribución de Refacciones al Mayoreo / Menudeo.\n* Conocimientos técnicos o especializados: Ingeniería automotriz o de Motocicleta, administración de proyectos\n* Idioma Inglés: Deseable\n* Disponibilidad para viajar\n\n**Competencias**\n\n* Adaptabilidad.\n* Comunicación Asertiva.\n* Cultura y Efectividad en el Trabajo.\n* Trabajo en Equipo.\n* Profesionalismo.\n* Pasión por el Servicio.\n* Solución de Problemas.\n\nTipo de puesto: Tiempo completo, Por tiempo indeterminado\n\nSueldo: $25,000\\.00 \\- $30,000\\.00 al mes\n\nTipo de jornada:\n\n* Lunes a viernes\n\nEscolaridad:\n\n* Licenciatura terminada (Deseable)\n\nExperiencia:\n\n* En Desarrollo de RED de Distribución de Refacciones: 3 años (Deseable)\n\nLugar de trabajo: Empleo presencial","price":"25,000-30,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758784011000","seoName":"commercial-parts-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-progreso2/cate-management-support/commercial-parts-manager-6384435349798712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"85778ad9-ebcc-45fe-8af6-04ab58ef21cc","sid":"26a8975a-b758-49a7-b621-d086120af015"},"attrParams":{"summary":null,"highLight":["Liderar desarrollo de red de distribución","Supervisar equipo de ventas","Planificar compras y estrategias comerciales"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1758784011702,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico","infoId":"6384178484185712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Analista Command Center RTA y/o WFM","content":"**Acerca de la empresa**\n\n\nGrupo Nacional Provincial es una empresa líder en el sector de seguros en México, con más de 100 años de experiencia brindando servicios de calidad a sus clientes. Nuestra empresa se distingue por su compromiso con la excelencia y el desarrollo profesional de sus colaboradores. Al unirte a nuestro equipo, tendrás la oportunidad de crecer profesionalmente en un ambiente de trabajo colaborativo y dinámico. Ubicación: Coyoacán, Ciudad de México\n\n **Requisitos del puesto**\n\n\nEstudios mínimos: Universitario en curso o trunca.\n\n\nExperiencia en call centers.\n\n\nConocimientos avanzados en análisis de tendencias y herramientas WFM.\n\n\nDisponibilidad para rolar turnos cada 2 meses.\n\n\nDescanso entre semana y fines de semana rolados cada 2 meses.\n\n **Responsabilidades del puesto**\n\n* Monitorear la operación en tiempo real para el cumplimiento de los niveles de servicio e indicadores del Centro de Contacto. 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Esto incluye Optimizar procesos, gestionar y analizar datos, integrar sistemas .\n\n**Escolaridad**: Licenciatura en Informática, Actuaria, Matemáticas, Finanzas, Ingenierías o afín.\n\n**Sexo**: Indistinto.\n\n**Requisitos:** Experiencia comoWFM o MIS o similar en Contact Center. **(Preferentemente)**\n\n\nSe aplicaran exámenes para confirmar\n\n* Excel **(avanzado**)\n* Power BI **(Intermedio)**\n* SQL **(Intermedio)**\n* Conocimiento de métricas de Call center.\n\n**Horario:** L\\-V de 9:00 a.m a 6:00 p.m descanso rolado en Sábado o domingo.\n\n**Sueldo**: 18,000 netos mensuales \\+ BONO de 4,800 netos\n\n\n**Actividades a Realizar:**\n\n* Creación de Tableros BI\n* Coordinar al equipo de Analistas de bases de datos en call center.\n* Responsable del análisis, administración y gestión de las bases de datos y KPI´s del Contact Center.\n* Definición de estrategias de marcación, mailing, call to action y SMS para las diferentes campañas.\n* Creación y gestión de estrategias para asegurar la entrega de la información en áreas operativas.\n* Análisis, interpretación y presentación de estadísticas de campañas de Contact Center.\n* Desarrollar y automatizar reportes para el seguimiento de resultados y métricas, y toma de decisiones.\n* Monitorear métricas de desempeño y generar reportes estratégicos, analizar y optimizar la planificación de recursos para cumplir con los niveles de servicio.\n\n**Conocimientos:**\n\n* Estrategia y administración de base de datos, nivel experto (SQL, DML, Access).\n* Analítica predictiva y descriptiva.\n* KPI´S de Call Center para campañas de ventas, atención a clientes y cobranza.\n\n**Habilidades:**\n\n* Manejo de personal a su cargo .\n* Capacidad de análisis y síntesis.\n* Enfoque a resultados.\n* Comunicación efectiva.\n\n**Interesados postularse por el medio**","price":"18,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758763943000","seoName":"coordinador-de-wfm-call-center-tlalpan","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-progreso2/cate-management-support/coordinador-de-wfm-call-center-tlalpan-6384178475212912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f5c93e27-8bf9-4da7-9b6e-d1dbec9b4135","sid":"26a8975a-b758-49a7-b621-d086120af015"},"attrParams":{"summary":null,"highLight":["Coordinar equipo de analistas","Gestión de bases de datos y KPIs","Creación de tableros BI"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1758763943375,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false}],"localIds":"17,1236","pageTitle":"Gestión y Soporte en Progreso","topCateCode":"jobs","catePath":"1261,1266,1494","cateName":"Empleos,Call Center y Servicio al Cliente,Gestión y Soporte","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://mx.ok.com/es/city-progreso2/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://mx.ok.com/es/city-progreso2/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Call Center y Servicio al Cliente","item":"https://mx.ok.com/es/city-progreso2/cate-call-center-customer-service/","@type":"ListItem"},{"position":4,"name":"Gestión y Soporte","item":"http://mx.ok.com/es/city-progreso2/cate-management-support/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"management-support","total":8,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"breadCrumb":[{"name":"Casa","link":"https://mx.ok.com/es/city-progreso2/"},{"name":"Empleos","link":"https://mx.ok.com/es/city-progreso2/cate-jobs/"},{"name":"Call Center y Servicio al Cliente","link":"https://mx.ok.com/es/city-progreso2/cate-call-center-customer-service/"},{"name":"Gestión y Soporte","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Gestión y Soporte en Progreso - 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