**Key Responsibilities** * Communicate effectively with customers via phone, email (secure/unsecure), and live chat. * Provide accurate information about products and services to address customer questions and concerns. * Troubleshoot and resolve customer issues by clarifying problems, researching solutions, and implementing appropriate actions. * Escalate unresolved issues as needed while ensuring a smooth customer experience. * Learn and apply procedures and job\-related knowledge quickly and correctly. * Retain and recall product and process information to resolve customer interactions accurately and efficiently. **Qualifications** * High school diploma or equivalent; additional education is a plus. * 1\+ year of experience in customer service or related field preferred. * Excellent verbal and written communication skills in English. * Strong problem\-solving and critical\-thinking abilities. * Ability to work independently and as part of a team. * Familiarity with customer support tools (CRM systems, live chat platforms, email handling tools) is an advantage. **What We Offer** * Competitive salary * Ongoing training and development * Supportive and collaborative work environment * Growth opportunities within the company Tipo de puesto: Tiempo completo Sueldo: $1\.00 \- $2\.00 al mes Escolaridad: * Licenciatura trunca o en curso (Deseable) Experiencia: * Servicio al cliente: 1 año (Deseable) Idioma: * Inglés al 100% (Deseable) Lugar de trabajo: Empleo presencial