Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. **General Job Description:** Under general supervision perform the following activities: * Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies. * Issues credits/debits to customer accounts as warranted. * Maintains management and related departments updated on new, crucial and recurring problems. * Verifies accuracy of customer invoices and mails them out. * Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork. * Prepares cash receipts and bank deposits. * Ensures 100% daily billing (internal FedEx\-Bso). * Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection, * Application collections system ORACLEAR. GCCS application. * Performs other related duties as required. **Minimum Requirements:** **Minimum Education:** * High School Degree/Equivalent. * Two (2\) years of college in Accounting or Business preferred. **Minimum Experience:** * Previous clerical or customer service experience in a service environment. * Two (2\) years experience in Billing or Accounts Receivable. **Minimum Required Skills:** * Excellent customer service and communications skills (oral and written). * Clear and articulate speaking voice. * Light typing (35 WPM) and experience operating a CRT. * Word\-processing and Spreadsheets experience is required. * Fluent in English. **Indicaciones para postulación interna al boletín** Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos: 1\.Currículum actualizado 2\.Carta de intención 3\.Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 450 puntos Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación. Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum. Importante: Con fundamento en la política 4\-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“ ️ Vigencia del boletín: del 19 al 25 de Septiembre de 2025 FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.