The Remote Support Engineer is inserted in the Technical Customer Service department which in E80 is responsible for ensuring the operating efficiency of plants installed. The resource is responsible for ensuring first\-level assistance on all E80 devices installed at customers, supporting on\-site the staff in troubleshooting in case of machines shut down and reducing intervention time by means an accurate remote diagnostic. Responsibilities: * Provide a support of first level, ensuring the immediately connection in case of stop and lead the customer in the problem\-solving process \- troubleshooting until the problem is resolved. * Explain and correctly realize the customer’s request, and ensure constant connection, an appropriate management of ticketing and related notifications. * Ensure proper priority management for active support requests * Inform the structure of possible non\-conformities and promote potential improvement activity * Support E80 technicians employed in Customer Service. Requirements: * Bachelor's degree in engineering field * Work experience of at least 2/3 years in the field of automation * Solid foundations of pc knowledge * Good knowledge of the English language * Multitasking and problem\-solving expertise * Good management of priorities * Availability to work on shifts Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: A partir de $26,000\.00 al mes Beneficios: * Seguro de gastos médicos mayores * Seguro de vida Pregunta(s) de postulación: * Cuentas con título universitario? * Cuentas con pasaporte y visa turista B1/B2 vigente? Escolaridad: * Licenciatura terminada (Deseable) Experiencia: * Automatización: 1 año (Deseable) Idioma: * Inglés (Deseable) Lugar de trabajo: remoto híbrido en 66266, Del Valle, N. L.