Bilingual Customer Service Representative

Descripción

Resumen del Puesto: Buscamos un representante de servicio al cliente con experiencia en la industria electrónica o automotriz para brindar soporte y servicio a clientes y al equipo de ventas. Puntos Destacados: 1. Experiencia en servicio al cliente en industrias electrónicas o automotrices. 2. Desarrollo de relaciones sólidas con clientes y miembros del equipo. 3. Coordinación de recursos para superar las expectativas del cliente. Summary \- We are looking for a candidate with previous experience as buyer in the electronic or automotive industry, or previous experience as Customer service in a distribution company supplier of those type of industries....or some previous similar experience. This is a mandatory requirement. Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as: Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others. Essential Duties and Responsibilities – Ability to work independently and with teams to: * Satisfy customers through, among other tasks and timely processing of orders. * Develop solid working relationships with customers and team members. * Respond to customer inquiries in a timely, effective and professional manner. * Coordinate internal and external resources to meet or exceed customer expectations. * Grow to increase scope of responsibilities. Competencies \- To perform the job successfully, an individual should demonstrate the following competencies: * Customer Service oriented * Oral and written Communication * Tracking skills * Teamwork * Multitask * Organizational Support * Planning/Organizing * Professionalism * Excellent quality and quantity of work * Attendance/Punctuality * Dependability * Quick learner· Ability to accomplish projects with little supervision· Persistence· Responsible Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. We need the candidate to have previous experience working with Electronics, Automotive or mechanical metal industry. Education and/or Experience: * Associates degree from University (Engineering or Administrative degree); or a minimum of 1 year of customer service or sales or a combination of education and experience. Computer Skills: * The individual should have knowledge of Microsoft Outlook, Word, Excel, and PowerPoint. Past experience with PC based order entry in ERP systems. English spoken. Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: A partir de $25,000\.00 al mes Beneficios: * Caja de ahorro * Días por enfermedad * Opción a contrato indefinido * Seguro de gastos médicos * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Pregunta(s) de postulación: * Tienes habilidades de multitask para dar seguimiento oportuno a los pendientes? Escolaridad: * Licenciatura terminada (Deseable) Experiencia: * servicio a clientes: 1 año (Obligatorio) * logistica: 1 año (Obligatorio) * compras industriales: 1 año (Obligatorio) Idioma: * Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 22850, Granjas el Gallo, B.C.