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Síganos en LinkedIn, Facebook, Twitter e Instagram: @AubergeResorts y \\#AlwaysAuberge.\n\n **Descripción del empleo** \n\n* Tenga en cuenta que esta no es una lista exhaustiva de todo lo que el recepcionista ayudará a realizar. Dentro de la familia Auberge, nuestro personal siempre encuentra nuevas formas de cuidar del negocio, sus huéspedes y sus compañeros de equipo. Dentro de esto, las responsabilidades clave para este puesto son:\n* Garantizar que la experiencia del huésped cumpla o supere todos los estándares de calidad y servicio de Auberge/Forbes desde el check-in hasta el check-out. Esto incluye, entre otros;\n* Preparar todos los documentos necesarios, como tarjetas de registro, tratamientos de spa, confirmaciones de restaurantes, así como cualquier otro elemento que pueda apoyar procesos eficientes y oportunos de entrada/salida.\n* Asegurarse de que todas las preferencias del huésped (por ejemplo, opciones personalizadas y/o experiencias, características específicas de la habitación) se registren en la página de historial del huésped y se comuniquen adecuadamente a los departamentos correspondientes para seguimiento.\n* Acompañar a los huéspedes a sus habitaciones, restaurantes, spa, etc.\n* Responder rápidamente y con tacto a cualquier queja del huésped que pudiera surgir.\n* Asegurar que se realice el arreglo de facturación correcto según las políticas y procedimientos de la recepción.\n* Asegurarse de que cualquier irregularidad o discrepancia se registre en el libro de bitácora del departamento y se informe al supervisor de turno y/o al gerente general.\n* Procesar salidas de los huéspedes y despedirlos cordialmente.\n* Actuar como embajador del hotel proporcionando a los huéspedes reservas, información, servicios, atracciones locales, reservas de spa y restaurantes, según sea necesario.\n* Organizar y mantener el mostrador de recepción, asegurando que todos los materiales y suministros estén disponibles y accesibles para agilizar los procedimientos del departamento.\n* Estar familiarizado con todas las instalaciones del complejo Etereo \\& Kanai para poder atender, asistir y promocionar activamente los servicios a los huéspedes.\n* Mantener excelentes relaciones dentro del departamento de recepción y familiarizarse con las operaciones y prioridades de todos los demás departamentos del hotel.\n* Realizar otras tareas según sean indicadas, desarrolladas o asignadas.\n\n \n\n**Requisitos** \n\n* Una afinidad genuina por interactuar de manera significativa y positiva con los compañeros de equipo de Etereo.\n* Autoconfianza y habilidades de liderazgo\n* Dos años de experiencia en un hotel\n* Capacidad para trabajar en un horario flexible, incluyendo fines de semana y días festivos, según las necesidades del departamento\n* Deseo de aprender múltiples programas informáticos y mejorar continuamente los procesos.\n* Capacidad para comunicarse claramente en inglés con huéspedes, empleados, propietarios y gerencia, tanto oral como por escrito.\n* Capacidad para manejar múltiples tareas simultáneamente sin problemas, priorizando con sumo cuidado la experiencia del huésped, incluyendo equilibrar programas informáticos, necesidades de huéspedes en persona e interacciones telefónicas profesionales.\n* Capacidad para pensar críticamente y resolver problemas conforme surjan.\n* Capacidad para realizar cálculos matemáticos básicos.\n* Capacidad para ingresar y acceder a datos en una computadora.\n* Capacidad para pensar con claridad y mantener la calma bajo presión.\n* Capacidad para mantener la confidencialidad de la información del huésped y datos designados del hotel.\n* Capacidad para trabajar de forma cohesionada con otros departamentos e individuos como parte de un equipo.\n* Capacidad para priorizar y hacer seguimiento de tareas asignadas.\n\n \n\n**Información adicional** \n\nAuberge Resorts Collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Aunque cada propiedad es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina y unos spas excepcionales, y un servicio amable pero discreto. Con hoteles y resorts en tres continentes, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. 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