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Será responsable de impulsar resultados medibles, fortalecer relaciones multifacéticas y asegurar que nuestras soluciones se alineen con los objetivos estratégicos de cada agencia en materia de seguridad, transparencia e impacto comunitario.\n\n\nEste puesto es ideal para un CSM experimentado que se desenvuelva bien en entornos estratégicos, equilibrando el compromiso ejecutivo con la ejecución diaria del programa, mientras influye en los resultados entre diversas partes interesadas, desde el personal directivo hasta TI y liderazgo municipal.\n\n**Habilidades requeridas**\n\n* **Gestión estratégica de relaciones:** 5 o más años en Éxito del Cliente, Gestión de Cuentas o Alianzas Estratégicas, gestionando clientes a nivel **empresarial** o del **sector público** con entornos complejos de partes interesadas.\n* **Presencia ejecutiva:** Capacidad para manejar conversaciones a nivel ejecutivo con confianza, claridad y diplomacia.\n* **Capacidad comercial:** Comprensión sólida de los objetivos organizacionales, ciclos presupuestarios y cómo vincular las soluciones de Flock con resultados operativos y comunitarios tangibles.\n* **Liderazgo de programas:** Experiencia liderando programas a gran escala y multifuncionales, desde el inicio hasta la renovación, asegurando responsabilidad y comunicación entre todas las partes interesadas.\n* **Mentalidad analítica:** Capacidad para interpretar datos de uso, KPIs y tendencias de adopción para impulsar interacciones basadas en conocimientos.\n* **Colaboración multifuncional:** Demostrada capacidad para colaborar con equipos de Ventas, Producto, Legal y Despliegue en un entorno matricial.\n* **Experiencia en seguridad pública o seguridad (preferible):** Conocimiento de operaciones gubernamentales, procesos de adquisición o flujos de trabajo de seguridad pública.\n\n¿Siente inquietud porque no ha cumplido con todos los requisitos? Está bien; nosotros también hemos sentido eso. Estudios han demostrado que las mujeres y las minorías tienen menos probabilidades de postularse a menos que cumplan con todas las calificaciones. Animamos a romper el status quo y aplicar a puestos que les emocionen y los motiven a venir a trabajar cada día.\n\n**90 días en Flock**\n\n\nSeguimos planes de 90 días y creemos que buenos días llevan a buenas semanas, que a su vez llevan a buenos meses. Esto sirve como una vista previa del plan de 90 días que recibirá si es contratado en este puesto en Flock Safety.\n\n**Los primeros 30 días**\n\n* Completar la incorporación sobre la plataforma de Flock, manuales de éxito del cliente y herramientas de interacción\n* Observar llamadas con clientes para conocer métricas de éxito, flujos de trabajo y palancas de valor para diversos segmentos\n* Empezar a resolver tickets de soporte y co-facilitar sesiones de capacitación para clientes\n\n**Los primeros 60 días**\n\n* Liderar de forma independiente sesiones de incorporación para nuevos clientes, impulsando la adopción temprana\n* Realizar revisiones regulares de salud y uso; comenzar a identificar posibles riesgos de renovación y oportunidades de expansión\n* Brindar capacitación y seminarios web con mejores prácticas alineados con los objetivos de adopción\n\n**90 días y más allá**\n\n* Gestionar todo el ciclo de vida del cliente con enfoque en retención y expansión estratégica\n* Facilitar revisiones trimestrales (QBR), conversaciones de renovación y presentaciones de soluciones para comunicar valor y descubrir crecimiento\n* Contribuir a la evolución de los manuales de CSM y la habilitación interna para un impacto escalable**Salario y acciones**\n\n\nEn este puesto, recibirá un salario inicial entre $170,000 y $194,000, así como opciones de acciones de Flock Safety. El salario base se determina según la experiencia relacionada con el trabajo, educación/formación, así como indicadores del mercado. Su reclutador discutirá esto en profundidad con usted durante nuestra primera conversación.\n\n**Ubicación**\n\n\nEste puesto está basado en el sur de California, donde se unirá a nuestro dinámico equipo para colaborar en persona e impulsar la innovación. Los candidatos deben residir en o mudarse al sur de California para este puesto.\n\n**Beneficios**\n\n\n**PTO flexible**: Lo decimos en serio, además de 11 días festivos de empresa.\n\n* ️**Plan de beneficios médicos totalmente pagado para empleados**: incluyendo Médico, Dental y Visión, y coincidencia en HSA.\n\n\n**Licencia familiar**: Todos los empleados reciben 12 semanas de licencia parental completamente pagada. Los padres que dan a luz son elegibles para un período adicional de recuperación física de 6 a 8 semanas.\n\n\n**Beneficios para fertilidad y familia:** Hemos colaborado con Maven, un beneficio digital completo de salud para iniciar y criar una familia. En 2025, Flock proporcionará un beneficio máximo vitalicio de $50,000 relacionado con gastos elegibles de adopción, subrogación o fertilidad.\n\n\n**Apoyo para cuidadores:** Hemos colaborado con Cariloop para brindar a nuestros empleados apoyo como cuidadores\n\n\n**Asesor fiscal Carta:** Los empleados reciben sesiones individuales con Asesores Fiscales de Acciones que pueden abordar sus otorgamientos individuales, modelar escenarios fiscales y responder preguntas generales.\n\n\n**GRIs:** Queremos que todos los empleados prosperen y sientan que pertenecen a Flock. Actualmente ofrecemos cuatro GRIs: Mujeres de Flock, Flock Orgulloso, LEOs y Movimiento Melanina. Si está interesado en hablar con un representante de alguno de estos, hágaselo saber a su reclutador.\n\n**Subsidio para trabajo desde casa:** $150 por mes para cubrir los costos de trabajar desde casa.\n\n**Subsidio de productividad:** $300 por año para usar en Audible, Calm, Masterclass, Duolingo y mucho más.\n\n**Subsidio para oficina en casa:** Una ayuda única de $750 para ayudarle a crear su oficina ideal.\n\n\n**Seguro para mascotas:** Hemos colaborado con Pumpkin para proporcionar seguro para las mascotas de nuestros empleados.\n\n*Si se hace una oferta y esta es aceptada, este puesto requiere la capacidad de obtener y mantener la certificación de Servicios de Información de Justicia Penal (CJIS) como condición de empleo. Los solicitantes deben cumplir con todos los requisitos de la Política de Seguridad CJIS del FBI, incluida una verificación de antecedentes basada en huellas dactilares.*\n\n*Flock es un empleador que ofrece igualdad de oportunidades. Celebramos orígenes y pensamientos diversos y damos la bienvenida a todos para que soliciten empleo con nosotros. Estamos comprometidos a fomentar un entorno inclusivo, transparente y colaborativo. El respeto mutuo es fundamental en el funcionamiento de Flock, y creemos que las mejores soluciones provienen de perspectivas, experiencias y habilidades diversas. Aceptamos nuestras diferencias y sabemos que somos más fuertes trabajando juntos.*\n\n*Si necesita asistencia o una adaptación debido a una discapacidad, envíenos un correo electrónico a recruiting@flocksafety.com. Esta información será tratada de forma confidencial y utilizada únicamente para determinar una adaptación adecuada para el proceso de entrevista.*\n\n*En Flock Safety, compensamos justamente a nuestros empleados por su trabajo. El salario base se determina por la experiencia relacionada con el trabajo, educación/formación, así como indicadores del mercado. El rango anterior representa únicamente el salario base y no incluye acciones, planes de bonificación por ventas (cuando sean aplicables) ni beneficios. Este rango puede modificarse en el futuro. Esta publicación de empleo puede abarcar más de un nivel profesional.*","price":"110,000-135,000 $MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1762589197000","seoName":"customer-success-manager-majors-southern-california","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-oaxaca/cate-customer-service-call-center/customer-success-manager-majors-southern-california-6433141729190512/","localIds":"20","cateId":null,"tid":null,"logParams":{"tid":"cf15582a-c335-44dd-aa7e-7968578bd6ab","sid":"d77e5190-76bf-42c7-a5d8-7e3de8f2e14d"},"attrParams":{"summary":null,"highLight":["Asesor estratégico para clientes empresariales","Impulsar resultados medibles para soluciones de seguridad","Salario competitivo con opciones de acciones"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Valdeflores Segunda Sección,Oaxaca","unit":null}]},"addDate":1762589197592,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1384","location":"Calle Segunda De Ayuntamiento 2055, Barrio de Arriba, 71510 Ocotlán de Morelos, Oax., Mexico","infoId":"6430232985523412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Asesor de Crédito Ocotlán","content":"¿Buscas un trabajo estable y con prestaciones superiores de ley?\n\n\nMÁSKAPITAL TIENE UNA OPORTUNIDAD PARA TI\n\n\n¡¡Únete a nuestro equipo!!MASKAPITA SOLICITA: ASESOR DE CRÉDITO \\- TEHUACAN\n\n\nREQUISITOS:\n\n* Sexo: Indistinto\n* Escolaridad: MÍNIMO SECUNDARIA CONCLUIDA\n\n\n\\*\\*\\*CONTAR CON CERTIFICADO DE ESTUDIOS\\*\\*\\*\n\n* Experiencia: NO NECESARIA \\- SE DA CAPACITACIÓN PAGADA\n* TRABAJO 80% CAMPO \\- 20 % OFICINA\n* Orientado a resultados, facilidad de palabra, dinámico, responsable.\n* HORARIO: DE LUNES A VIERNES DE 08:00 A.M. A 05:00 P.M. Y SÁBADOS SE TRABAJA EN BASE A PRODUCTIVIDAD.\n* ACTITUD DE SERVICIO\n* RESPONSABLE\n* DISPONIBILIDAD PARA VIAJAR A CAPACITACIÓN 4 SEMANAS FUERA DEL ESTADO\n\n\nFUNCIONES:\n\n* Trabajo en campo 80%\n* Colocación de créditos, ampliar cartera de clientes, levantamiento de solicitudes.\n* Promoción de créditos en campo / domicilio.\n* Recuperación de créditos, cobranza a domicilio /grupos.\n* Visitas domiciliarias\n* Manejo y actualización de expedientes\n* Manejo de equipo de computo y teléfono celular\n* Generar convenios de pago\n\n\n¿Qué ofrecemos?\n\n* Sueldo bruto mensual: **$9,647\\.00**\n* Apoyo de transporte: **$1,373\\.00 mensuales** para tus actividades en campo.\n* Total neto mensual (incluyendo apoyo): **$9,850\\.00** en pagos semanales de **$2,298\\.00**.\n* Vales de despensa: **$750 mensuales.**\n\n\nAdemás:\n\n* Seguro Social, INFONAVIT, FONACOT.\n* Aguinaldo, Reparto de utilidades, Fondo de ahorro al doble.\n* Vacaciones y días de descanso adicionales por cumpleaños, matrimonio, adopción o nacimiento de hijos.\n* Días inhábiles oficiales y de la CNBV\n\n\nResponsabilidades\n\n* Promoción y cambaceo para la captación de nuevas clientas.\n* Levantamiento de solicitudes de crédito y análisis de información.\n* Recuperación de créditos otorgados.\n* Visitas domiciliarias para seguimiento de clientas.","price":"9,647 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1762361952000","seoName":"credit-advisor-ocotlan","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-oaxaca/cate-customer-service-call-center/credit-advisor-ocotlan-6430232985523412/","localIds":"20","cateId":null,"tid":null,"logParams":{"tid":"7acfc37e-7b05-4e52-b78b-21b5240705db","sid":"d77e5190-76bf-42c7-a5d8-7e3de8f2e14d"},"attrParams":{"summary":null,"highLight":["80% field work"," Competitive salary and benefits"," Paid training provided"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ocotlán de Morelos,Oaxaca","unit":null}]},"addDate":1762361951994,"categoryName":"Servicio al Cliente - 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José López Alavez 921, Reforma, 68040 Oaxaca de Juárez, Oax., Mexico","infoId":"6414994461465912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Cajero/a Matutino","content":"Grupo Tradición Chagoya busca talento para el puesto de Cajero/a en el Expendio Tradición para el matutino, de lunes a domingo con un día de descanso entre semana, en horario de 8:00 Am a 5:00 Pm,\n\nlas actividades de la vacante son las siguientes:\n\nActividades de cobro por efectivo y tarjetas\n\nAtención al cliente\n\nAtención a plataformas (Uber, Didi, Rappi)\n\nApertura y cierre de turno mediante software especializado (SoftRestaurant)\n\nRealización de corte de caja\n\nOtras características de la vacante:\n\nDia de descanso programado (con jefe inmediato)\n\nServicio de comida\n\nDobla Turno (Pagado)\n\nTipo de puesto: Tiempo completo\n\nSueldo: $8,364\\.00 al mes\n\nBeneficios:\n\n* Descuentos y precios preferenciales\n* Servicio de comedor\n* Uniformes gratuitos\n\nEscolaridad:\n\n* Bachillerato trunco o en curso (Deseable)\n\nLugar de trabajo: Empleo presencial","price":"8,364 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761171442000","seoName":"cashier-morning-shift","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-oaxaca/cate-customer-service-call-center/cashier-morning-shift-6414994461465912/","localIds":"20","cateId":null,"tid":null,"logParams":{"tid":"12d69ae5-c980-4593-b6ff-2eba6559ef32","sid":"d77e5190-76bf-42c7-a5d8-7e3de8f2e14d"},"attrParams":{"summary":null,"highLight":["Full-time position with day shift","Handling cash and card payments","Service meals provided","Uniforms provided free of charge"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Oaxaca de Juárez,Oaxaca","unit":null}]},"addDate":1761171442301,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1384","location":"Emiliano Zapata 314A, Reforma, 68050 Oaxaca de Juárez, Oax., Mexico","infoId":"6384216580339312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"recepcionista cajera","content":"Ubicación: HAKIM Spa\n\nHorario:\n\n\\- Lunes a sábado: 12:00 PM a 8:00 PM\n\n\\- Domingos: 8:00 AM a 4:00 PM\n\n\\- Descanso: Entre semana, a definir con el encargado de sucursal.\n\nResumen del Puesto:\n\nBuscamos una recepcionista de spa dinámica y organizada que sea la primera cara de Haki Spa. Este rol es fundamental para garantizar que nuestros clientes tengan una experiencia excepcional desde el momento en que ingresan. La recepcionista será responsable de gestionar citas, atender a los clientes y mantener un ambiente acogedor y profesional.\n\nResponsabilidades Clave:\n\n\\- Agendar Citas: Manejar el sistema de reservas, asegurando que todas las citas estén correctamente programadas y confirmadas.\n\n\\- Control de Caja: Gestionar las transacciones diarias, incluyendo pagos, emisión de recibos y manejo de efectivo.\n\n\\- Control de Tratamientos: Llevar un registro actualizado de los tratamientos realizados, así como de los productos utilizados y su inventario.\n\n\\- Atención al Cliente: Proporcionar un servicio al cliente excepcional, recibiendo a los clientes con amabilidad y asegurando su satisfacción en todo momento.\n\n\\- Comunicación: Responder a consultas y mensajes a través de WhatsApp y otros canales de comunicación, brindando información clara y precisa sobre servicios y promociones.\n\n\\- Cofee Break: Organizar y preparar el área de descanso para el personal, asegurando que se mantenga un ambiente agradable y limpio.\n\n\\- Soporte Administrativo: Realizar tareas administrativas adicionales según sea necesario, incluyendo la actualización de bases de datos y la gestión de archivos.\n\n\\- Promoción de Servicios: Informar a los clientes sobre los tratamientos, promociones y productos disponibles, fomentando la venta de servicios adicionales.\n\nRequisitos:\n\n\\- Experiencia previa en atención al cliente, preferiblemente en el sector de spa o bienestar.\n\n\\- Habilidades sólidas de comunicación y organización.\n\n\\- Capacidad para trabajar en un entorno dinámico y manejar múltiples tareas simultáneamente.\n\n\\- Conocimientos básicos de manejo de caja y sistemas de reservas.\n\n\\- Actitud positiva y proactiva, con un enfoque en el servicio al cliente.\n\nTipo de puesto: Tiempo completo\n\nSueldo: $7,000\\.00 \\- $7,600\\.00 al mes\n\nBeneficios:\n\n* Opción a contrato indefinido\n\nEscolaridad:\n\n* Bachillerato terminado (Deseable)\n\nExperiencia:\n\n* Manejo de caja: 1 año (Deseable)\n* Atención al cliente: 1 año (Deseable)\n\nIdioma:\n\n* Inglés (Deseable)\n\nLugar de trabajo: Empleo presencial\n\nFecha límite para postularse: 28/02/2025 \nFecha de inicio prevista: 30/01/2025","price":"7,000-7,600 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758766920000","seoName":"receptionist-cashier","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-oaxaca/cate-customer-service-call-center/receptionist-cashier-6384216580339312/","localIds":"20","cateId":null,"tid":null,"logParams":{"tid":"b9636c91-8d75-4c60-99c5-65194efd4b01","sid":"d77e5190-76bf-42c7-a5d8-7e3de8f2e14d"},"attrParams":{"summary":null,"highLight":["Gestionar citas y caja en spa","Atención al cliente excepcional","Organización de descanso del personal"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Oaxaca de Juárez,Oaxaca","unit":null}]},"addDate":1758766920339,"categoryName":"Servicio al Cliente - 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Grupo Teknei es incluyente y valoramos el talento esté en donde esté. 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