**Job Description** This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status. **Main Responsibilities:** * Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery). * Constant communication with carriers and drivers to validate load status. * Request GPS Tracking from Driver / Carrier. * Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper. * Request documentation regarding BOL and seal. * Execute and secure on time pickup and delivery according to operational standards. * If border crossing applies; manage and execute international border crossing procedures. * Confirm unloading notification with driver, carrier, and consignee. * Secure and Upload POD. * Create reports to customers and maintain constant communication regarding load status. * Live update TMS (Transportation management system) with real time information. * Validate service of carriers and other transportation providers. * Maintain 98% pick up and delivery for all operational loads. **Required Skill Set:** * Punctuality \& Attendance * Sense of urgency * Teamwork * Self\-Motivation * Problem Solving * Outgoing **Requirements:** * English level – Advance (fluent) * At least 2 years of experience in Customer Service * Experience tracking shipments for international loads. (Plus) * Strong verbal and written communication * Position 100% ON SITE **(NO HOME OFFICE)** **Schedule availability:** * Friday to Monday * Days off: Tuesday to Thursday (3 days off) * Schedule from 7:30AM \-7:30PM **Benefits**: * Private Medical Insurance * Law Benefits * Productivity Bonus * Competitive Salary **WE WILL NOT CONSIDER CANDIDATES WHO ARE SEEKING A SECOND JOB** Tipo de puesto: Tiempo completo Sueldo: $25,000\.00 al mes Pregunta(s) de postulación: * What's your English level? Lugar de trabajo: Empleo presencial