Learning & Development Trainer – Customer Service | Monterrey, Mexico

Descripción

Summary: Join The LEGO Group as a Customer Service Onboarding Trainer to design and deliver engaging induction experiences for new hires, ensuring world-class service. Highlights: 1. Develop talent and create engaging learning experiences for new hires 2. Design and deliver fun, reliable, and knowledgeable induction training 3. Collaborate globally to support continuous improvement and share best practices ***Do you enjoy developing talent and creating engaging learning experiences that truly make an impact?*** *At The LEGO Group, we are looking for a Customer Service Onboarding Trainer based in Monterrey who will inspire and prepare our new Consumer Services Advisors from day one of their career journey.* *If you believe training should be structured, dynamic, and memorable, this opportunity is for you.* **Your Mission** *Design and deliver fun, reliable, knowledgeable, and engaging induction training experiences for new hires, ensuring they start their journey with the skills, confidence, and mindset needed to deliver world\-class service.* ***Start Date: April 27th, 2026*** ***Onboarding Training Period: April 27th – June 29th, 2026*** ***Employment Type: Permanent*** ***Travel: This role may involve some travel requirements to Tempe, Arizona, USA.*** **Key Responsibilities** * Facilitate in\-person New Hire Induction Training * Review and continuously improve training materials * Design and create engaging onboarding content using strong instructional design techniques * Collaborate closely with Team Leaders, Resource Planning, and other stakeholders * Share best practices globally to support continuous improvement * Role model LEGO values, Diversity \& Inclusion, and leadership behaviors * Evaluate advisor performance and provide real\-time coaching and feedback * Support new hires during their first live customer interactions **About the Team** *Consumer \& Shopper Engagement supports The LEGO Group by delivering world\-class service through meaningful consumer interactions. We believe exceptional service starts with exceptional training.* *This role plays a key part in executing our global onboarding strategy and ensuring every new employee receives a best\-in\-class welcome experience.* **What We’re Looking For** * Certification in Learning \& Development or a related field * Experience within a Customer Service or Contact Center environment * Good Knowledge of updating and creating eLearning content * Strong PowerPoint skills * Intermediate proficiency in MS Word, Excel, SharePoint, and MS Teams * Excellent communication skills and confidence presenting to large groups * Strong collaboration and relationship\-building skills * Creative and independent problem\-solving abilities * Ability to organize and prioritize work effectively * Availability Monday through Friday during all training sessions * Availability to attend in\-person sessions in the Monterrey office * Proven experience delivering training * Strong knowledge of the full training cycle and instructional design techniques ***Come build meaningful learning experiences with us.*** Tipo de puesto: Tiempo completo Sueldo: $25,000\.00 \- $35,000\.00 al mes Beneficios: * Aumentos salariales * Caja de ahorro * Descuentos y precios preferenciales * Horarios flexibles * Opción a contrato indefinido * Programa de referidos * Seguro de vida * Trabajo desde casa * Vales de despensa Experiencia: * Entrenamiento: 1 año (Obligatorio) Idioma: * Inglés Avanzado (Obligatorio) Disponibilidad para viajar: * 25 % (Obligatorio) Lugar de trabajo: remoto híbrido en Monterrey, N. L.