Customer Service Manager- 3rd Shift

Descripción

Descripción y detalle de las actividades **What you will do:** * Ensures all quality related items for assigned areas are complete and documented to meet established quality standards. * Leads scheduling for assigned areas so coverage requirements are met. * Leads activities for materials and logistics problem resolution of cells to ensure on time delivery, customer correspondence and smooth operations. * Monitors operations performance to maximize productivity. * Interfaces with customers (internal and possibly external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services. * Delegate effectively to develop personnel and effectively balance the workload. * Address employee issues/concerns and motivate the workforce to achieve department goals. Experiencia y requisitos **Qualifications you must have:** * Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience * Leading teams directly or indirectly * Experience with MRP/ ERP systems (SAP preferred). * Prior experience managing direct reports at least 1 year. * Fluent in English and Spanish; clear, concise, assertive, and effective communicator. * **Must be available to work the 3rd shift (Sunday to Thursday, 11:00 PM – 6:00 AM) onsite.** **Qualifications we prefer:** * Experience working with all levels of management * Experience dealing with multicultural teams * Proven track record in team leadership roles. * Highly self\-directed, quick learner, strong drive and results driven. * Salesforce experience * Lean, continuous improvement tools experience Beneficios * Beneficios de acuerdo a la LFT Solicita este puesto directamente a través de nuestro portal SOLICITAR **Número de vacantes** 1 **Área** Atención a Clientes/Call Center/Telemarketing **Contrato** Permanente **Modalidad** Presencial **Turno** Nocturno **Jornada** Tiempo Completo **Horario*** Tiempo completo * Turno Vespertino **Estudios** Carrera con título profesional **Inglés** Hablado: Avanzado, Escrito: Avanzado **Disponibilidad p. viajar** No