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Con una trayectoria destacada en el sector, nuestra empresa se destaca por su compromiso con la excelencia y la innovación en el mercado.\n\n **Funciones:**\n\n \n\n* Validar sistemas y conexiones.\n* Revisar y analizar reportes.\n* Retroalimentar a los ejecutivos de cobranza.\n* Monitorear las gestiones de los ejecutivos.\n* Controlar la asistencia del personal.\n* Dar seguimiento a trámites pendientes.\n* Reconocer a los empleados que cumplen sus indicadores.\n* Actualizar el proyectado y la plantilla de ejecutivos.\n* Apoyar en la selección de personal con el área de Reclutamiento, si lo indica el subgerente.\n* Mantener y modificar procesos.\n* Participar en juntas de trabajo.\n* Gestionar el plan de vacaciones.\n* Diseñar planes de trabajo para tiempo adicional y/o extras.\n\n **Requisitos:**\n\n \n\n* Bachillerato concluido.\n* Experiencia en supervisión de Call Center cobranza\n* Manejo de personal.\n* Experiencia en desarrollo e implementación de estrategias de cobranza.\n* Conocimiento sobre regulaciones de cobranza.\n* Excel intermedio y manejo de Outlook.\n\n **Ofrecemos:**\n\n \n\n* Sueldo competitivo.\n* Estabilidad laboral.\n* Prestaciones de Ley desde el primer día.\n\n \n\nZona a laborar Toluca de Lerdo\n\n **Nivel de educación deseada:** \n\nMedia Superior\n\n\n**Nivel de experiencia deseada:** \n\nNivel Medio\n\n\n**Función departamental:** \n\nAtención al cliente\n\n\n**Industria:** \n\nBancaria\n\n\n**Habilidades:** \n\n* KPIS\n* Experiencia un año\n* Experiencia en call center\n* Cobranza\n\n \n\n \n\n*Esta vacante viene de la bolsa de empleo Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j\\_id\\=68a37a9b2a00005d00e58eec\\&source\\=indeed*","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764151000","seoName":"portfolio-supervisor-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-malinalco/cate-supervisors-team-leaders/portfolio-supervisor-call-center-6384181144601912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"cfb647a6-efb5-4ef6-b524-f91f429986c5","sid":"b5414024-6540-4a45-9977-7b1331d314d3"},"attrParams":{"summary":null,"highLight":["Supervisor role in call center","Experience in debt collection","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1758764151921,"categoryName":"Supervisores/Líderes de Equipo","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1636","location":"Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico","infoId":"6384181130163512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Supervisor de Contact Center de Cobranza Matutino","content":"Empresa líder en México en recuperación de cartera solicita SUPERVISOR DE COBRANZA (Call Center turno matutino).\n\n \n\nSi tienes experiencia como supervisor de cobranza en moras tardías (mínimo un año, reciente), esta oportunidad es para ti.\n\n \n\nTu capacidad para manejar equipos e implementar estrategias para conseguir las metas asignadas serán fundamentales para nuestro éxito.\n\n \n\nTrabajarás en un entorno dinámico donde la tolerancia a la frustración y la capacidad de trabajar bajo presión serán tus mejores aliados.\n\n \n\nComo Supervisor de Contact Center, serás responsable de llevar a tu equipo de trabajo a la consecución de metas de recuperación establecidas. Tu objetivo será supervisar a tu personal de manera efectiva, reportando tus resultados de manera eficiente a la gerencia.\n\n \n\nDeberás demostrar una gran capacidad para atender las áreas de oportunidad de tus ejecutivos y convertirlas en fortalezas.\n\n \n\nTu rol implicará un conocimiento especializado en cobranza de moras altas. Además, deberás mantener un alto nivel de concentración y productividad, incluso en situaciones de alta presión.\n\n \n\nSi tienes una actitud positiva y estás dispuesto a enfrentar desafíos, esta oportunidad es para ti.\n\n \n\nOFRECEMOS:\n\n* Sueldo mensual bruto de $12,720\\.00\\.\n* Horario matutino de 8 horas.\n* Prestaciones de ley desde el primer día.\n* Comisiones sin tope.\n* Estabilidad laboral y desarrollo profesional.\n\n \n\nÚnete a nuestro equipo y contribuye al éxito de nuestra empresa.\n\n \n\nBuscamos profesionales comprometidos y apasionados por su trabajo, que deseen formar parte de un equipo dinámico y exitoso.","price":"12,720 $MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764150000","seoName":"supervisor-de-contact-center-de-cobranza-matutino","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-malinalco/cate-supervisors-team-leaders/supervisor-de-contact-center-de-cobranza-matutino-6384181130163512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"951abedc-0a72-49a0-9c0c-cd51a5421de8","sid":"b5414024-6540-4a45-9977-7b1331d314d3"},"attrParams":{"summary":null,"highLight":["Supervisor de Contact Center","Experiencia en cobranza de moras","Sueldo bruto $12,720 mensual"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1758764150793,"categoryName":"Supervisores/Líderes de Equipo","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1636","location":"Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico","infoId":"6384181119283512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Supervisor/a Call center cobranza","content":"**Únete a Nuestro Equipo:**\n\n**Supervisor de Cobranza**\n--------------------------\n\n**Jornada:** Matutina, de 07:30 am a 04:00 pm\n\n\nSomos líderes en la recuperación de cartera vencida para los bancos más prestigiosos de México. Debido a nuestro crecimiento y la asignación de nuevas carteras, estamos ampliando nuestros equipos. Si tienes experiencia en cobranza y deseas formar parte de una empresa en constante crecimiento, ¡esta es tu oportunidad!\n\n**Requisitos:**\n\n* Experiencia mínima de 1 año en call center de cobranza.\n* Certificado de Bachillerato.\n* INE vigente.\n\n**Ofrecemos:**\n\n* Sueldo competitivo.\n* Bonos sin límite.\n* Prestaciones de ley desde el primer día (IMSS).\n* Horario matutino de 07:30 am a 04:00 pm.\n* Ubicación: Pino Suárez y 5 de Mayo, C.P. 50090, Toluca de Lerdo.\n\n\nNo lo dudes, somos la mejor opción para tu carrera profesional. ¡Únete a nosotros y sé parte del crecimiento y éxito en el ámbito de la cobranza!\n\n\nEnvía tu CV y/o solicita informes a RH Magda Vázquez.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764149000","seoName":"supervisor-a-call-center-cobranza","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-malinalco/cate-supervisors-team-leaders/supervisor-a-call-center-cobranza-6384181119283512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7aa148db-3a2b-4601-925e-7cc3c6dc9239","sid":"b5414024-6540-4a45-9977-7b1331d314d3"},"attrParams":{"summary":null,"highLight":["Supervisor call center collection","Competitive salary and bonuses","Matutino schedule from 07:30 am to 04:00 pm"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1758764149944,"categoryName":"Supervisores/Líderes de Equipo","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1636","location":"MGVP+JR Apancingo, Morelos, Mexico","infoId":"6384181102784312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Supervisor de Mesa de ayuda","content":"SISSA empresa mexicana líder en integración de tecnologías, seguridad electrónica y automatización de vanguardia, se encuentra en búsqueda de:\n\n**SUPERVISOR DE MESA DE AYUDA**\n\n**Requisitos:**\n\n* Lic. Administración, Ing. industrial o afín\n* 6 meses a 1 año de experiencia en un puesto similar\n* Experiencia en supervision de atención a clientes (call center) atención telefónica\n* Manejo de Excel intermedio \\- avanzado paquetería office en general\n* Comunicación efectiva y resolución de problemas.\n* Disponibilidad de rolar turno.\n\n**Responsabilidades:**\n\nAsegurar la comunicación activa de manera clara, veraz y oportuna con clientes internos y externos, así como con el área técnica para atención y solución a incidencias, actividades y problemas, por lo canales de comunicación institucionales\n\n* Reportar incidencias a cada coordinador\n* Reportar incidencias al coordinador de mesa de ayuda.\n* Control documental de incidencias de fallas y de mantenimientos preventivos\n* Dar seguimiento a solicitudes por parte del cliente\n* Direccionar a usuarios para dar asistencia telefónica\n* Llevar el control y seguimiento de las ordenes de correctivos\n* Archivo de OTP.\n* Atención telefónica al cliente interno y externo.\n* Recibir, canalizar y dar seguimiento a las solicitudes de servicios del cliente.\n* Análisis de datos para reportes.\n* Actualización de archivos en excel, y word.\n* Realizar los acuses de entrega, escaneado y el archivado de las ordenes de trabajo correctivas y preventivas.\n* Servicio y atención al cliente.\n* Llenado de formatos y documentación del área\n* Uso de impresora.\n\n**Ofrecemos:**\n\n* Sueldo base\n* Prestaciones de ley\n* Uniformes gratuitos\n* Servicio de comedor gratuito\n* Oportunidad de crecimiento y desarrollo\n\nSi te interesa y cumples con el perfil !!! 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Si cuentas con experiencia en recuperación de cartera, manejo de indicadores y liderazgo operativo, ¡esta es tu oportunidad!\n\nFunciones principales: \nSupervisar y coordinar al equipo de gestores de cobranza telefónica.\n\nMonitorear y asegurar el cumplimiento de metas de recuperación (promesa de pago, recuperación efectiva, contacto efectivo, etc.).\n\nRealizar sesiones de retroalimentación y coaching para mejorar el rendimiento del equipo.\n\nVerificar el cumplimiento de políticas, scripts y estrategias de cobranza establecidas.\n\nControlar asistencia, puntualidad y disciplina del equipo de trabajo.\n\nResolver casos escalados o especiales de clientes de forma efectiva y profesional.\n\nProponer mejoras en los procesos de cobranza y en la estrategia operativa.\n\nREQUISITOS: \nExperiencia en el puesto 1 año reciente\n\nBachillerato Concluido (Comprobable)\n\nTrabajo en equipo.\n\nTrabajo por objetivos\n\nComunicación efectiva.\n\nManejo de Office.\n\nExperiencia en recuperación de cartera con moras mayores a 6 meses de carteras Bancaria\n\nTipo de puesto: Tiempo completo\n\nBeneficios:\n\n* Apoyo para estudios\n\nPago complementario:\n\n* Bono mensual\n\nTipo de jornada:\n\n* Turno de 8 horas\n\nEscolaridad:\n\n* Bachillerato terminado (Obligatorio)\n\nExperiencia:\n\n* RECUPERACION DE CARTERA: 1 año (Obligatorio)\n\nLugar de trabajo: Empleo presencial\n\nTipo de puesto: Tiempo completo\n\nSueldo: $9,000\\.00 \\- $12,000\\.00 al mes\n\nLugar de trabajo: Empleo presencial","price":"9,000-12,000 $MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758764146000","seoName":"collection-supervisor-for-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-malinalco/cate-supervisors-team-leaders/collection-supervisor-for-call-center-6384181080089912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"548357a9-5003-4db9-8925-8ca61dbe1d62","sid":"b5414024-6540-4a45-9977-7b1331d314d3"},"attrParams":{"summary":null,"highLight":["Supervise call center team","Meet recovery targets","Effective communication skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1758764146881,"categoryName":"Supervisores/Líderes de Equipo","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false}],"localIds":"14,846","pageTitle":"Supervisores/Líderes de Equipo en Malinalco","topCateCode":"jobs","catePath":"1261,1266,1636","cateName":"Empleos,Call Center y Servicio al Cliente,Supervisores/Líderes de Equipo","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://mx.ok.com/es/city-malinalco/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://mx.ok.com/es/city-malinalco/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Call Center y Servicio al Cliente","item":"https://mx.ok.com/es/city-malinalco/cate-call-center-customer-service/","@type":"ListItem"},{"position":4,"name":"Supervisores/Líderes de Equipo","item":"http://mx.ok.com/es/city-malinalco/cate-supervisors-team-leaders/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"supervisors-team-leaders","total":9,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"hotSearches":["GCC","SUV","Toyota","Gasolina","Dubai","AWD","Auto"],"breadCrumb":[{"name":"Casa","link":"https://mx.ok.com/es/city-malinalco/"},{"name":"Empleos","link":"https://mx.ok.com/es/city-malinalco/cate-jobs/"},{"name":"Call Center y Servicio al Cliente","link":"https://mx.ok.com/es/city-malinalco/cate-call-center-customer-service/"},{"name":"Supervisores/Líderes de Equipo","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Supervisores/Líderes de Equipo en Malinalco - 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