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Proporcionar e interpretar análisis a Finanzas Globales de Producción de Brown\\-Forman (incluyendo gastos generales y administrativos, ingresos y egresos extraordinarios, y análisis de métricas de costo por unidad).\n* Apoyar el proceso anual de desarrollo de estándares de costos para los materiales producidos en Casa Herradura. Esto implica utilizar conocimientos de SAP sobre tasas de actividad y listas de materiales, además de revisar los cálculos estándar para todos los procesos productivos en Casa Herradura.\n* Informes mensuales sobre inversiones de capital (CAPEX) (incluyendo datos reales y pronósticos). Seguimiento de todos los asuntos relacionados con las inversiones de capital.\n* Incluye auditorías de CAPEX.\n* Preparación de escenarios de análisis financiero ad hoc.\n* Gastos de personal: preparación del cálculo del presupuesto de gastos de personal.\n* Desarrollar y mantener el presupuesto anual de gastos operativos (OPEX) para los centros de costos de producción de Casa Herradura y determinar la distribución de los gastos presupuestados totales en una tasa por unidad. Supervisar los gastos mensuales frente a los presupuestos y alertar a las operaciones y a la dirección sobre desviaciones presupuestarias.\n* Gestionar la selección, formación y motivación de cada miembro del equipo.\n\n\nLo que aporta usted:\n* Liderazgo y análisis financieros (50 %)\n\n\nControl, contabilidad y cumplimiento normativo (25 %)\n* Responsable de las conciliaciones y análisis de cuentas del balance general relacionadas con las operaciones de producción. Responsable del ciclo periódico de cierre del libro mayor general y de la posterior elaboración de estados financieros y análisis conexos para reflejar con precisión la actividad empresarial conforme a los principios contables generalmente aceptados en Estados Unidos (GAAP).\n* Trabajar en colaboración con el área de control comercial de tequila de Brown\\-Forman México para garantizar la exactitud y exhaustividad de la información fiscal y legal en México. 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Representa a la gerencia de la propiedad en la resolución de cualquier situación relacionada con huéspedes o con la propiedad. Gestionar el flujo de preguntas y dirige a los huéspedes dentro del vestíbulo. Actúa como gerente de relaciones con los huéspedes y se encarga del seguimiento de los problemas de servicio.\n\n \n\n\n\n**PERFIL DEL CANDIDATO**\n\n\n**Educación y Experiencia**\n\n\n* Diploma de escuela secundaria o GED; 4 años de experiencia en servicios al huésped, recepción, limpieza o área profesional relacionada.\n\n\nO\n\n\n* Título de 2 años otorgado por una universidad acreditada en Administración Hotelera y de Restaurantes, Hospitalidad, Administración de Empresas o carrera relacionada; 2 años de experiencia en servicios al huésped, recepción, limpieza o área profesional relacionada.\n\n \n\n\n\n**ACTIVIDADES PRINCIPALES DEL TRABAJO**\n\n \n\n\n\n**Apoyar las necesidades de operaciones de la propiedad y relaciones con los huéspedes**\n\n\n* Mantiene una sólida relación de trabajo con todos los departamentos para apoyar las operaciones y objetivos de la propiedad y acelerar la resolución de cualquier problema que pueda surgir durante la operación general de la propiedad.\n\n\n* Comunica oportunamente a los departamentos correspondientes cualquier desviación respecto a las normas establecidas.\n\n\n* Envía copia del informe del gerente de guardia a todos los departamentos diariamente.\n\n\n* Se esfuerza por mejorar el rendimiento del servicio.\n\n\n* Garantiza el cumplimiento de todas las políticas, estándares y procedimientos.\n\n\n* Enfatiza la satisfacción del huésped en todas las reuniones departamentales y se centra en la mejora continua.\n\n \n\n\n\n**Apoyar los objetivos de rentabilidad**\n\n\n* Comprende y cumple con las políticas y procedimientos de prevención de pérdidas.\n\n\n* Revisa los niveles de personal para garantizar que se cumplan los requisitos de servicio al huésped, las necesidades operativas y los objetivos financieros.\n\n\n* Revisa estados financieros, informes de ventas y actividades y otros datos de desempeño para medir la productividad y el logro de metas, así como para determinar áreas que requieren reducción de costos y mejoras en programas.\n\n \n\n\n\n**Gestionar la experiencia del huésped**\n\n\n* Interviene en cualquier situación entre huéspedes y empleados cuando sea necesario para mantener la integridad de la propiedad, lograr la satisfacción del huésped y preservar el bienestar de los empleados.\n\n\n* Habilita a los empleados para ofrecer un excelente servicio al cliente.\n\n\n* Brinda asistencia inmediata a los huéspedes según se solicite.\n\n\n* Actúa como líder mostrando habilidades sobresalientes en hospitalidad.\n\n\n* Da un ejemplo positivo en las relaciones con los huéspedes.\n\n\n* Responde y gestiona problemas y quejas de los huéspedes.\n\n\n* Asegura que los empleados comprendan las expectativas y parámetros del servicio al cliente.\n\n\n* Interactúa regularmente con los clientes en toda la propiedad para obtener comentarios sobre la calidad del producto, los niveles de servicio y la satisfacción general.\n\n\n* Participa en el desarrollo e implementación de planes de acción correctiva para mejorar la satisfacción del huésped.\n\n\n* Registra los problemas de los huéspedes en el sistema de seguimiento de respuestas a huéspedes.\n\n \n\n\n\n**Asistir en actividades de recursos humanos**\n\n\n* Participa según sea necesario en la investigación de accidentes de empleados y huéspedes.\n\n\n* Observa los comportamientos de servicio de los empleados y proporciona retroalimentación individual.\n\n\n* Realiza inspecciones regulares de toda la instalación en cuanto a apariencia, seguridad, dotación de personal, vigilancia y mantenimiento.\n\n\n* Celebra los éxitos y reconoce públicamente las contribuciones de los miembros del equipo.\n\n\n* Asegura que los empleados estén capacitados transversalmente para apoyar eficazmente las operaciones diarias.\n\n\n* Garantiza que las políticas de la propiedad se administren de manera justa y consistente, que los procedimientos disciplinarios y documentación se completen según los Procedimientos Estándar de Operación y Procedimientos Locales de Operación (SOPs y LSOPs) y que apoyen el proceso de revisión entre pares.\n\n\n* Comprende y, si es necesario, implementa todos los planes de emergencia, incluyendo accidentes, fallecimientos, ascensores, robos, crímenes violentos, bombas, incendios, etc.\n \n\n*En Marriott International, estamos dedicados a ser un empleador que ofrece igualdad de oportunidades, damos la bienvenida a todos y proporcionamos acceso a oportunidades. 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