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trunco\n\nNivel de experiencia deseada:\nNivel Medio\n\nHabilidades:\nTrabajo en Equipo\nAsertividad\nAtención al cliente","price":"8,000-9,000 MXN/mes","unit":"Per Month","currency":null,"company":"Talento Mexicano","language":"es","online":1,"infoType":2,"biz":"jobs","postDate":"1766493914000","seoName":"Cajera","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":2,"cardType":null,"action":"https://mx.ok.com/es/city-las-margaritas/cate-cust-service-facing/cajera-6483120403456312/","localIds":"14","cateId":null,"tid":null,"logParams":{"tid":"a6c05930-8db4-4e9a-946f-8d6130e2fa60","sid":"0a0ce766-06c7-44fd-b7a3-faedaf4afe86"},"attrParams":{"summary":"","employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mexico City,Mexico City","unit":null}]},"addDate":1766493781519,"categoryName":"Servicio al Cliente - 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Nuestro enfoque en la innovación y la excelencia nos ha posicionado como una de las principales empresas del sector. Ofrecemos un entorno laboral dinámico y colaborativo que promueve tanto el crecimiento personal como el profesional de nuestros empleados.\n\nÚnase a nuestro equipo como agente de servicio al cliente (CSR) para centros de llamadas bancarios.\n\nCargo: Agente de servicio al cliente (CSR) para centro de llamadas bancario\nUbicación: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX\nTipo de empleo: Tiempo completo\nLugar de trabajo: Presencial\n\nPrincipales responsabilidades:\nAtender llamadas entrantes por teléfono con profesionalismo y empatía.\nBrindar apoyo a los clientes en los siguientes aspectos:\nTarjetas de crédito (incluidos los reportes de pérdida o robo)\nCuentas corrientes y de ahorro\nTarjetas de débito\nBanca en línea y móvil\nPago de facturas y depósitos móviles\nPréstamos y hipotecas\nOtras tareas relacionadas con llamadas telefónicas según se asignen.\nInformar a los clientes sobre el estado de sus cuentas y procesar solicitudes de mantenimiento (por ejemplo, pagos, transferencias de saldo).\nAsistir en la gestión de casos escalados y garantizar su resolución oportuna.\nDocumentar con precisión todas las interacciones en los sistemas del cliente.\n\nRequisitos:\nExperiencia previa en centros de llamadas de 6 a 9 meses.\nDominio fluido del inglés (nivel B2+ a C1).\nExcelentes habilidades de servicio al cliente, comunicación y resolución de problemas.\nCapacidad para seguir los sistemas, políticas y estándares de cumplimiento del cliente.\nTipo de puesto: Tiempo completo, por tiempo indeterminado\n\nSueldo: $12 500,00 mensuales\n\nBeneficios:\nAumentos salariales\nSeguro de gastos médicos\n\nExperiencia:\nCentro de llamadas bancario: 1 año (deseable)\nCentro de llamadas de seguros: 1 año (deseable)\n\nIdioma:\nInglés avanzado (obligatorio)\nLugar de trabajo: Empleo presencial","price":"10,000-15,000 MXN/mes","unit":"Per Month","currency":null,"company":"Talento Mexicano","language":"es","online":1,"infoType":2,"biz":"jobs","postDate":"1766492657000","seoName":"call-center-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":2,"cardType":null,"action":"https://mx.ok.com/es/city-las-margaritas/cate-customer-service-call-center/call-center-agent-6483106003379412/","localIds":"14","cateId":null,"tid":null,"logParams":{"tid":"e30f9491-4043-436b-af54-94839294875c","sid":"0a0ce766-06c7-44fd-b7a3-faedaf4afe86"},"attrParams":{"summary":"","employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mexico City,Mexico City","unit":null}]},"addDate":1766492656514,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Mexico City","infoId":"6483034175475412","pictureUrl":"https://uspic1.ok.com/post/image/a8cdc696-c7f9-4c92-ada1-8ee1329dfefe.png?ow=500&oh=500","videos":null,"title":"Coordinador de Grupos y Banquetes","content":"Como Coordinador de Grupos y Banquetes, será responsable de realizar las siguientes tareas con los más altos estándares:\n\nGenerar contratos y órdenes de eventos de banquetes (BEO) para apoyar a los gerentes superiores de servicios de alimentos y bebidas.\nGenerar ingresos por alimentos y bebidas para grupos y reuniones de 50 o menos huéspedes, con 10 o menos noches de alojamiento, respondiendo de forma inmediata a las consultas de los clientes.\n\nGestionar negociaciones con planificadores de reuniones y generar órdenes de eventos de banquetes (BEO) basadas en los términos contractuales acordados. Preparar y procesar toda la documentación requerida, incluidas las BEO para grupos con bloques de habitaciones de 10 o menos, así como toda la correspondencia relacionada con los clientes.\nApoyar la distribución diaria de las BEO, tableros de lectura y registros de cambios.\n\nMantener excelentes relaciones laborales desde la primera llamada de contacto hasta la prospección posterior, y mantener comunicación constante con todos los departamentos de apoyo, incluidos los departamentos de banquetes y salones de eventos, hasta la conclusión del evento.\n\nRealizar visitas guiadas a la propiedad para promocionar sus instalaciones y servicios.\n\nColaborar con los asistentes administrativos para mantener el archivo y el aprovisionamiento adecuado del material promocional de marketing de catering.\nRepresentar al departamento de catering según sea necesario.\n\n¿Qué buscamos?\nUn Coordinador de Grupos y Banquetes que trabaje para las marcas Hilton siempre actúa en nombre de nuestros huéspedes y en colaboración con otros miembros del equipo. Para desempeñar satisfactoriamente este puesto, debe mantener la actitud, los comportamientos, las habilidades y los valores que se indican a continuación:\n\nActitud positiva y buenas habilidades comunicativas.\nCompromiso con la prestación de un servicio al cliente de alto nivel.\nExcelentes estándares de presentación personal.\nFuertes habilidades de liderazgo, evidenciadas por su capacidad para gestionar y motivar eficazmente a un equipo para superar las expectativas.\nFuertes habilidades analíticas, que le permitan comprender los principales indicadores empresariales y las tendencias competitivas, y desarrollar estrategias frente a estos retos.\nExcelentes capacidades comerciales, así como la capacidad y la disposición para capacitar a los miembros del equipo en técnicas de venta.\nExcelentes habilidades organizativas y de planificación.\nExperiencia previa en un puesto similar, con resultados comprobados.\n\nSería una ventaja en este puesto demostrar las siguientes capacidades y distinciones:\nConocimiento del mercado local.\nConocimiento del sector hotelero.\nPasión por las ventas y por alcanzar objetivos y metas.\nTítulo universitario en un campo relevante sería una ventaja.","price":"Salario negociable","unit":"Per Month","currency":null,"company":"Talento Mexicano","language":"es","online":1,"infoType":2,"biz":"jobs","postDate":"1766487045000","seoName":"coordinator-of-groups-and-banquets","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":2,"cardType":null,"action":"https://mx.ok.com/es/city-las-margaritas/cate-cust-service-facing/coordinator-of-groups-and-banquets-6483034175475412/","localIds":"14","cateId":null,"tid":null,"logParams":{"tid":"0b087898-d251-40c8-8462-58ec8b0243a3","sid":"0a0ce766-06c7-44fd-b7a3-faedaf4afe86"},"attrParams":{"summary":"","employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mexico City,Mexico City","unit":null}]},"addDate":1766487044958,"categoryName":"Servicio al Cliente - Atención al Público","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Mexico City","infoId":"6483027122393712","pictureUrl":"https://uspic1.ok.com/post/image/a8cdc696-c7f9-4c92-ada1-8ee1329dfefe.png?ow=500&oh=500","videos":null,"title":"Supervisor de Experiencia del Cliente","content":"Este puesto es responsable de liderar y desarrollar nuestro equipo de experiencia del cliente, garantizando la prestación de un servicio excepcional en todos los puntos de contacto con el cliente y en el soporte posventa. El rol es fundamental para fomentar la satisfacción y la lealtad del cliente, así como la excelencia operativa.\n\nEs responsable de retener personal calificado y capacitado dentro del equipo, asegurando que todos los esfuerzos destinados a satisfacer las necesidades del cliente se ajusten estrictamente al Código de Ética, a las Normas de Seguridad, a los valores de Lubrizol y a un firme compromiso con un entorno laboral diverso e inclusivo.\n\nFUNCIONES Y RESPONSABILIDADES PRINCIPALES DEL PUESTO\nLiderar y desarrollar un equipo de representantes de experiencia del cliente estableciendo objetivos y expectativas claros.\nImpulsar mejoras continuas de procesos y capacidades en colaboración con el Centro de Excelencia (COE); identificar e implementar mejoras alineadas con los objetivos de madurez de los procesos.\n\nSupervisar las operaciones diarias para garantizar la resolución oportuna y eficaz de las consultas, quejas y casos escalados por los clientes.\nColaborar con equipos multifuncionales para alcanzar altos niveles de satisfacción del cliente, asegurando el cumplimiento de las directrices internacionales y globales.\n\nCoordinar, supervisar y hacer seguimiento de todos los pedidos, entregas y facturas de los clientes para mantener los estándares establecidos de servicio al cliente.\nApoyar proyectos e iniciativas especiales diseñados para mejorar la experiencia del cliente.\n\nBrindar orientación a los miembros del equipo para alcanzar los objetivos comerciales, incluyendo actividades de coaching, capacitación y desarrollo que fortalezcan las capacidades y el compromiso del equipo.\n\nGarantizar el cumplimiento de la Política de Cierre Mensual y mantener controles internos efectivos para asegurar la exactitud de las transacciones de gestión de pedidos.\n\nApoyar los procesos de Planificación de Ventas y Operaciones (SOP) y Ejecución de Ventas y Operaciones (SOE), preparando y presentando los indicadores clave de desempeño (KPI) de Experiencia del Cliente, temas de escalación y datos clave solicitados, para facilitar acciones y decisiones fundamentadas.\n\nAsegurar el cumplimiento de los estándares de servicio, el código de ética, las políticas y los procedimientos mediante auditorías periódicas y actividades de coaching.","price":"Salario negociable","unit":"Per Month","currency":null,"company":"Talento Mexicano","language":"es","online":1,"infoType":2,"biz":"jobs","postDate":"1766486758000","seoName":"customer-experience-supervisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":2,"cardType":null,"action":"https://mx.ok.com/es/city-las-margaritas/cate-cust-service-facing/customer-experience-supervisor-6483027122393712/","localIds":"14","cateId":null,"tid":null,"logParams":{"tid":"60eb6514-9619-44fc-bd0c-270ac7f57458","sid":"0a0ce766-06c7-44fd-b7a3-faedaf4afe86"},"attrParams":{"summary":"","employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mexico City,Mexico City","unit":null}]},"addDate":1766486493936,"categoryName":"Servicio al Cliente - 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Registro de \n\ngestiones en sistema (CRM) base de información de clientes. 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