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Las habilidades de negociación, escucha activa y pensamiento crítico son clave para el éxito en esta actividad, ya que enfrentan rechazo constantemente; la tarea consiste en establecer una relación y mantener al consumidor comprometido durante suficiente tiempo en la llamada para ofrecer planes de pago u opciones de liquidación.\n\n*Horario:*\n\n* Lunes a jueves: 5:00 a.m. a 3:00 p.m., viernes: 5:00 a.m. a 9:00 a.m.\n\n\n*Principales responsabilidades*\n\n\n* Realizar llamadas salientes a consumidores y verificar contactos con la parte correcta.\n* Recibir llamadas transferidas de agentes ubicados en otra oficina, para atender consumidores asignados a la sucursal de Mexicali.\n* Revisar y validar fechas de mora y saldos principales de las cuentas.\n* Seguir guiones aprobados de cumplimiento al comunicarse con los solicitantes, asegurando el cumplimiento de FDCPA.\n* Actualizar información importante de la cuenta.\n* Realizar llamadas de seguimiento a consumidores que no estén dispuestos a realizar pagos en ese momento.\n* Manejar objeciones y superar resistencias para obtener pagos en el momento o programarlos para una fecha posterior.\n* Proporcionar notas precisas y agotar todos los esfuerzos hacia ofertas de liquidación según las directrices del cliente.\n\n\n*Cualificaciones/experiencia*\n\n\n* Al menos 1 año de experiencia en centros de llamadas (requerido).\n* Experiencia previa en servicios financieros, cobranzas o ventas en frío preferida (6 meses – 1 año de experiencia).\n\n\n*Habilidades*\n\n\n* Excelentes habilidades verbales y escritas (inglés requerido; bilingüe preferido).\n* Capacidad para seguir guiones estructurados mientras se establece una buena relación.\n* Fuertes habilidades en cobranzas y negociación.\n* Dominio del paquete Microsoft Office y sistemas CRM.\n* Gran atención al detalle y al cumplimiento normativo.\n* Capacidad para trabajar de forma independiente y cumplir metas diarias, semanales y mensuales de cobranza.\n\n*Beneficios:*\n\n\n* Caja de ahorro\n* Descuento de empleados\n* Opción a contrato indefinido\n* Programa de referidos\n\n\n*Todos los candidatos adecuadamente calificados serán considerados basándose en sus cualificaciones, experiencia y competencias relevantes al puesto. No discriminamos por raza, género, edad, discapacidad, religión, orientación sexual ni ninguna otra característica protegida bajo la ley aplicable.*\n\n\n*REDIAL BPO nunca solicitará ningún tipo de pago, ya sea por solicitudes de empleo, entrevistas o colocaciones laborales, de los candidatos. 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Te comunicarás por teléfono, correo electrónico y chat, manteniendo registros precisos y colaborando con tu equipo para ofrecer un excelente servicio.\n\n\n**Principales responsabilidades**\n------------------------\n\n\n* Atender consultas de los clientes y resolver problemas de manera profesional.\n* Proporcionar información precisa sobre productos y servicios.\n* Documentar todas las interacciones con los clientes en el sistema CRM.\n* Cumplir con las metas de desempeño en calidad y eficiencia.\n* Cumplir con las políticas de la empresa y las regulaciones de privacidad de datos.\n\n\n**Requisitos**\n------------------\n\n\n* Diploma de escuela secundaria o equivalente.\n* Experiencia previa en servicio al cliente o centro de llamadas preferida.\n* Excelentes habilidades de comunicación en inglés (verbales y escritas).\n* Buen manejo de computadoras y capacidad para realizar varias tareas simultáneamente.\n* Excelentes habilidades para resolver problemas y habilidades interpersonales.\n* Capacidad para trabajar turnos flexibles, incluyendo noches y fines de semana.\n\n\n**Como parte de nuestro equipo, puedes esperar:**\n----------------------------------------\n\n\n* Remuneración competitiva \\& salario\n* ¡Programas de reconocimiento!\n* ¡Oportunidades de crecimiento profesional!\n* Beneficios legales desde el primer día (IMSS, Infonavit, Fonacot, Caja de Ahorro)\n* Excelente ambiente laboral que fomenta el crecimiento\n* Acceso a clínica en el lugar\n* Capacitación remunerada\n\n\nPara cualquier consulta, no dudes en contactarnos al **(664\\) 391\\-1571 o (663\\) 214\\-8982\\.** También puedes visitarnos en alguna de nuestras oficinas, Zona Centro: https://maps.app.goo.gl/GYZeXC... 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