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Victoriano Cepeda 509, Zona Centro, 25000 Saltillo, Coah., Mexico","infoId":"6421759520371512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Defensor del Soporte Técnico T1","content":"### **UN POCO SOBRE BOLDR**\n\n* Boldr es la primera empresa global B\\-Corp dedicada a ofrecer experiencias al cliente de clase mundial, a la vez que crea acceso a trabajos dignos y significativos en comunidades de todo el mundo.\n* Somos un equipo global, unidos por nuestro deseo de conectar personas diversas con valores comunes para generar un impacto boldr.\n* Empleamos poco más de mil miembros en cinco países y queremos emplear a más de 5.000 personas para 2027, si no antes.\n\n### **EMPECEMOS POR NUESTROS VALORES**\n\n* Las conexiones significativas comienzan con la AUTENTICIDAD\n* Hacemos nuestro mejor trabajo siendo CURIOSOS\n* Crecemos al permanecer DINÁMICOS\n* Nuestro éxito combina una VISIÓN AMBICIOSA con EXCELENCIA OPERATIVA\n* En el corazón de grandes asociaciones siempre encontraremos EMPATÍA\n\n### **CUÁL ES TU ROL**\n\n\nEste puesto tiene como responsabilidades principales proporcionar solución práctica de problemas técnicos, explicación de funciones y orientación sobre mejores prácticas para nuestro producto. El entorno de trabajo del Representante de Soporte Técnico se centra en brindar apoyo a clientes, socios y colegas en un entorno rápido y dinámico.\n\n\n\n\nUn Defensor del Soporte Técnico exitoso opera eficientemente en este entorno, mantiene la compostura, muestra profesionalismo, comprende nuestros servicios y las necesidades del equipo, y ofrece el más alto nivel de satisfacción al cliente.\n\n### **POR QUÉ TE QUEREMOS**\n\n\nActualmente estamos buscando personas orientadas al impacto que sientan pasión por ayudar a Boldr a crecer y alcanzar nuestro propósito. Esperamos que nuestro equipo se convierta en nuestro socio definitivo para el éxito, dando siempre el 110% en todo, compartiendo sus talentos y peculiaridades, y promoviendo nuestros valores fundamentales: Curiosidad, Dinamismo y Autenticidad.\n\n### **QUÉ HARÁS**\n\n* Instala, modifica y realiza reparaciones menores en sistemas de hardware y software informáticos.\n* Resuelve tickets que representan solicitudes o problemas técnicos generados por el personal y soluciona problemas técnicos y de procesos para mantener la productividad.\n* Mantiene la funcionalidad del sistema mediante pruebas de componentes informáticos.\n* Ayuda a diseñar e implementar redes.\n* Consulta con los usuarios para determinar las necesidades adecuadas de hardware y software y ayuda a realizar pedidos.\n* Maximiza las capacidades de los sistemas informáticos estudiando aplicaciones técnicas y realizando recomendaciones.\n* Prueba la compatibilidad de nuevos programas con los existentes.\n* Recopila datos para identificar y evaluar opciones técnicas de compra.\n* Confirma los objetivos y especificaciones del programa mediante pruebas de nuevos programas, comparándolos con estándares establecidos y realizando modificaciones.\n* Evalúa software suministrado por proveedores mediante el estudio de los objetivos del usuario y la prueba de la compatibilidad del software con el hardware y programas existentes.\n* Instala software y aplicaciones necesarias para el flujo de trabajo.\n* Capacita a los usuarios en nuevo software en persona o mediante diversos canales tutoriales, incluyendo videos de capacitación autoguiados, manuales de usuario y páginas de instrucción digital, a menudo en colaboración con redactores técnicos.\n* Mantiene la capacidad del sistema mediante pruebas de componentes informáticos.\n* Realiza ajustes de rendimiento de software, redes y bases de datos.\n* Documenta actualizaciones de hardware y software.\n* Se mantiene actualizado sobre avances técnicos asistiendo a talleres educativos, revisando publicaciones profesionales y participando en sociedades profesionales.\n* Prepara material de referencia para los usuarios redactando instrucciones de operación.\n* Apoya a otros miembros del equipo para garantizar el éxito del programa.\n\n**Requisitos**\n\n### **QUÉ NOS GUSTARÁ DE TI**\n\n**TÚ ERES…**\n\n* Curioso y auténtico, ¡igual que nosotros! 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Únase, quédese y crezca con nosotros.\nDescripción del trabajo:\n**1\\.** **Responsabilidades**\n============================\n\n* **Bajo supervisión limitada, determina la calidad y fecha de pedido de los materiales necesarios para satisfacer las necesidades de producción. Inicia requisiciones de compra o producción según corresponda.**\n* Mantiene niveles adecuados de inventario utilizando MRP y planificación por puntos de reorden.\n* Gestiona el ciclo de compras, incluyendo la conversión de requisiciones en órdenes de compra, seguimiento de órdenes de compra, recepción de materiales y conciliación de facturas.\n* Desarrolla y mantiene relaciones con proveedores.\n* Identifica y resuelve problemas de suministro. 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