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Su labor principal es identificar en que punto del proceso de siniestro se encuentra el cliente y dar soporte realizando los escalamientos a las áreas correspondientes.\n\n\nEl alcance es nacional.\n\n\nEl puesto tiene interacción con las áreas de Autos como Ajustes, Valuación, Calidad y distintas áreas administrativas.\n\n\nL\\-V 9am a 4pm $8,400\n\n\n \nEncargado de brindar atención y asesoría a las llamadas de clientes con póliza de auto Chubb que sufrieron un siniestro. 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También puede requerirse la escalación a la alta dirección, así como una comunicación continua y proactiva con distintas áreas, tales como Finanzas, Cobranzas, Seguros, Operaciones de Experiencia del Cliente y el Centro de Servicio LAO.\n\n\n \n* Gestionar la Cuenta de Dinero en Exceso con el objetivo de alcanzar y mantener los objetivos establecidos, identificando las acciones correspondientes a los montos en exceso, de acuerdo con las instrucciones operativas (IO) y la política local.\n* Atender las solicitudes de los clientes, las cuales pueden presentarse mediante tickets enviados a través del Centro de Servicio al Cliente, así como solicitudes internas entre distintos departamentos y clientes que acuden directamente a la oficina.\n* Elaborar informes diarios/semanales/mensuales relacionados con los procesos bajo su responsabilidad.\n* Crear y actualizar los procesos de Servicio al Cliente según sea necesario, conforme al proceso establecido por el sistema de gestión de procesos empresariales (BPMS), asumiendo la propiedad y responsabilidad sobre los distintos controles implicados, e identificando oportunidades de mejora.\n* Maximizar la experiencia del cliente y garantizar siempre una comunicación clara.\n* Cumplir con los Acuerdos de Nivel de Servicio (SLA) establecidos para los tickets, con el fin de asegurar la satisfacción del cliente.\n* Brindar apoyo a otras áreas en la aclaración de pagos y en el procesamiento de reembolsos.\n* Participar en pruebas y actualizaciones del sistema.\n\n \n* Experiencia laboral en actividades relacionadas con Servicio al Cliente/Banca/Seguros.\n* Valores y orientación hacia el Servicio al Cliente.\n* Título universitario en administración de empresas, marketing, comunicación, contabilidad o campos afines (obligatorio).\n* Dominio fluido del español e inglés, tanto escrito como oral (deseable).\n* Conocimientos prácticos y experiencia en programas informáticos como Microsoft Office (con especial énfasis en Excel).\n* Capacidad de trabajo en equipo y colaboración.\n* Capacidad para aceptar el cambio y adaptarse a los desafíos organizacionales.\n* Excelentes habilidades interpersonales, verbales y escritas.\n* Habilidades organizativas y de gestión del tiempo.\n* Orientación hacia la gestión de datos y la elaboración de informes.\n* Atención al detalle.\n* Actitud dinámica y proactiva.\n* Compromiso con la diversidad, la equidad y la inclusión.\n\nGM Financial es un empleador que ofrece igualdad de oportunidades y está comprometido con la diversidad y la inclusión en todos los niveles de nuestra organización. 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