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(a los cinco días hábiles posteriores al cierre de mes para servicio y parcial de ventas).\n* Control de formatos de reclamaciones en conjunto con el responsable de CRM.\n* Cumplir y hacer cumplir todas las indicaciones del Sistema de Gestión de Calidad, las medidas de Seguridad, Higiene y Ecología.\n* Mantener limpio y ordenado su área de trabajo, en todo momento.\n* Participar en la capacitación interna y externa cuando se le programe y se le indique.\n\n**Requisitos:**\n\n20 a 32 años\n\n**Estudios :**\n\nSecretaria Ejecutiva\n\nTécnico Administrativo\n\nLicenciado en Administración\n\n**Apariencia Personal:**\n\nPresentación impecable, actitud de servicio, pulcritud y limpieza.\n\n**Conocimientos Necesarios:**\n\nMecanografía\n\nComputación\n\nAtención a clientes\n\nTipo de puesto: Tiempo completo\n\nLugar de trabajo: Empleo presencial","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764104089000","seoName":"call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-jocotitlan/cate-sales-outbound/call-center-6452532351117012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1a0493ed-1523-4c62-acbb-3af613fd55a0","sid":"e5e3dded-3f17-4c5b-b4f9-2389f5c7e4ef"},"attrParams":{"summary":null,"highLight":["Organize customer surveys","Generate weekly reports","Impeccable appearance required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"San Nicolás Tolentino,Estado de México","unit":null}]},"addDate":1764104089931,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Guadalupe 317, Delegación San Buenaventura, 50110 San Buenaventura, Méx., Mexico","infoId":"6452473655897912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Asesor telefónico","content":"Son actividades al teléfono:\n\n\\-Manejo de Agenda.\n\n\\-Aplicación de Encuestas para Estudio de Mercado.\n\n\\-Atención de Clientes.\n\nSe trabajan 3 horas diarias, de Lunes a Viernes.\n\nTipo de puesto: Medio tiempo\n\nSueldo: $1,500\\.00 \\- $2,000\\.00 a la semana\n\nBeneficios:\n\n* Horarios flexibles\n* Opción a contrato indefinido\n\nLugar de trabajo: Empleo presencial","price":"1,500-2,000 MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764099504000","seoName":"telephone-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-jocotitlan/cate-sales-outbound/telephone-advisor-6452473655897912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"18bf2000-8a3b-4e3a-8092-997d3e542f83","sid":"e5e3dded-3f17-4c5b-b4f9-2389f5c7e4ef"},"attrParams":{"summary":null,"highLight":["Phone-based customer support","Flexible schedule","Option for permanent contract"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"San Buenaventura,Estado de México","unit":null}]},"addDate":1764099504366,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"State of Mexico, Mexico","infoId":"6452473657741012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Especialista en Salesforce Service Cloud","content":"Título del puesto:\n\n\nEspecialista en Salesforce Service Cloud\nDescripción del puesto\n\n\nSomos Concentrix. El socio de transformación inteligente. Orientados a soluciones. Impulsados por tecnología. Alimentados por inteligencia. \n\n \n\nLíder global en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Somos orientados a soluciones, impulsados por tecnología y alimentados por inteligencia. Con datos e información únicos, amplia experiencia sectorial y soluciones tecnológicas avanzadas, somos el socio de transformación inteligente que impulsa un mundo funcional, ayudando a las empresas a convertirse en socios sencillos para trabajar, interactuar y realizar transacciones. Creamos nuevas carreras transformadoras en más de 70 países, atrayendo al mejor talento. \n\n \n\nEl equipo Concentrix Catalyst es la fuerza impulsora detrás de los servicios de transformación, datos y tecnología de Concentrix. Integrar la ingeniería digital de clase mundial, creatividad y una profunda comprensión del comportamiento humano para encontrar y desbloquear valor mediante experiencias impulsadas por tecnología y alimentadas por inteligencia. Combinamos diseño centrado en el ser humano, datos potentes y tecnología sólida para acelerar la transformación a gran escala. Estarás rodeado de los mejores del mundo, proporcionando tecnología líder en el mercado y conocimientos para modernizar y simplificar la experiencia del cliente. Dentro de nuestro equipo de servicios profesionales, ofrecerás consultoría estratégica, diseño, servicios de asesoramiento, investigación de mercado y análisis de centros de contacto que brinden información para mejorar los resultados y el valor para nuestros clientes. Así logramos nuestra visión. \n\n \n\nNuestros innovadores en todo el mundo han dedicado sus carreras para garantizar que cada relación sea excepcional. Y estamos orgullosos de recibir reconocimientos año tras año, como \"Los Mejores Lugares de Trabajo del Mundo\", \"Mejores Empresas para el Crecimiento Profesional\" y \"Mejor Cultura Empresarial\". \n\n \n\nÚnete a nosotros y forma parte de este viaje hacia mayores oportunidades y futuros más brillantes. \n\n \n\nConcentrix busca un Administrador/Especialista experimentado en Salesforce Service Cloud con una sólida experiencia en la gestión de entornos de Salesforce a gran escala e implementación de soluciones innovadoras para mejorar la eficiencia operativa.**Administrador de Salesforce Service Cloud** \n\n4–6 años de experiencia práctica administrando Salesforce Service Cloud con **más de 1 millón de registros y cientos de usuarios activos**, incluyendo diseño de conjuntos de permisos y jerarquía de roles, gestión de lanzamientos y monitoreo de salud del entorno.\n\n ***Requisitos obligatorios:*** \n\nConocimiento profundo de la plataforma Salesforce CRM, incluyendo su arquitectura, límites y modelos de seguridad de datos. Los desarrolladores deben dominar herramientas declarativas así como código personalizado cuando sea necesario.\n\n**Omni Channel:** Capacidad para configurar el enrutamiento de Omni-Channel, reglas de asignación, macros. Experiencia con informes, paneles y automatizaciones. Informes, automatizaciones y optimización de casos según canal.\n\n**Gestión de datos y SOQL**: Dado que Salesforce es centrado en datos, los desarrolladores deben dominar SOQL **(Lenguaje de Consulta de Objetos de Salesforce)** para consultar eficientemente la base de datos. Es fundamental contar con un sólido entendimiento del modelado de datos, incluyendo objetos, campos y relaciones, para diseñar soluciones escalables. Los desarrolladores también deben conocer las mejores prácticas en migración y gestión de datos. La experiencia con LWC debe ser equivalente.\n\n\nUso experto de flujos, campos de fórmula, reglas de validación y reglas de asignación para cumplir requisitos complejos sin sobrediseñar.\n\n\nExperiencia configurando y gestionando un centro de llamadas Service Cloud Voice en Salesforce, como Amazon Connect, Natterbox, Vonage, RingCentral.\n\n**Documentación:** Creación de documentación técnica concisa, conjuntos de cambios, arquitectura y flujos de datos, así como notas de lanzamiento y guías dentro de la aplicación.\n\n\nExperiencia práctica configurando e implementando sitios de Experience Cloud\n\n***Deseable***\n\n\nExperiencia práctica configurando e implementando sitios de Experience Cloud\n\n\nIA:\n\n* Experiencia práctica creando e implementando un agente Agentforce\n* Experiencia práctica creando e implementando IA de voz\n\n**Herramientas Einstein AI**: Experiencia en entornos productivos con productos de Salesforce como: Service Analytics, Service Intelligence, chatbots mejorados, clasificación de casos.\n\n**DevOps y Metodologías Ágiles**: Familiaridad con prácticas DevOps como integración continua y entrega continua (CI/CD), así como metodologías ágiles, cada vez más importantes para un desarrollo eficiente y lanzamientos más rápidos.\n\n**Experiencia con herramientas de implementación como Salesforce DevOps Center, Copado, Gearset**\n\n**Certificaciones:**\n\n* Administrador Avanzado\n* Especialista Certificado Agentforce de Salesforce\n* Arquitecto de Aplicaciones\n* Experience Cloud\n* Consultor Certificado en Service Cloud de Salesforce\n* Administrador\n* Desarrollador de Plataforma 1\n* Constructor de Aplicaciones en Plataforma\n\n\n\\#LI\\-Remoto\n\n\nUbicación:\n\n\nMEX Trabajo desde casa\nRequisitos de idioma:\n\n\nTipo de jornada:\n\n**Si eres residente de California, al enviar tu información, reconoces que has leído y tienes acceso al** **Aviso de Privacidad para Solicitantes de Empleo Residentes en California**","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764099504000","seoName":"salesforce-service-cloud-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-jocotitlan/cate-sales-outbound/salesforce-service-cloud-specialist-6452473657741012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"04f115e3-501f-4048-913b-962ee02d8e3e","sid":"e5e3dded-3f17-4c5b-b4f9-2389f5c7e4ef"},"attrParams":{"summary":null,"highLight":["Administrar Salesforce Service Cloud con más de 1 millón de registros","Configurar el enrutamiento y la automatización de Omni-Channel","Dominio de SOQL y modelado de datos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"State of Mexico","unit":null}]},"addDate":1764099504510,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico","infoId":"6452328162995312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Agente de soporte telefonico","content":"Vive la experiencia SONDA\n\n\n¡Aquí transformas tu carrera!\n\n \n\n¿Por qué ser parte de SONDA?\n\n \n\nLa respuesta es muy simple: porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En SONDA vivirás una experiencia de trabajo con diversas oportunidades de desarrollo personal y profesional. Un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.\n\n \n\nBuscamos a **Técnico de soporte a equipos de computo** que quiera aprender y transformar su carrera.\n\n \n\nTendrás la oportunidad de:\n\n* Atención a clientes soporte primer nivel\n* Soporte en sitio en corporativo del cliente\n\n \n\nIdeal si cuentas con conocimiento y experiencia en:\n\n* Soporte técnico\n* Mantenimiento correctivo y preventivo a equipos de computo e impresoras.\n\n \n\n¿Qué puedes esperar de nosotros?\n\n \n\n* Flexibilidad laboral, promoviendo el equilibrio en tu vida personal y profesional.\n* Desarrollo profesional y evolución constante de tus habilidades, siempre según tus intereses.\n* Un ambiente colaborativo, diverso e innovador, que fomenta el trabajo en equipo.\n* Presencial en Ignacio Longares 108, 50200 San Francisco Totoltepec, Méx. frente al parque EXPORTEC de Lunes a sábado 8 hrs diarias.\n* Sueldo 8365 brutos\n\n \n\n¿Qué ofrecemos?\n\n \n\nSONDA Academy, una plataforma educativa de aprendizaje constante que busca potenciar al máximo tu desarrollo profesional.\n\n\nSomos un equipo y queremos apoyarte en el balance de tu vida personal y profesional, por eso tenemos el programa SONDA Wellness, que promueve una serie de iniciativas enfocadas en tu salud física, mental y social.\n\n \n\nY mucho más!\n\n \n\n\\+ Diversidad \\+Inclusión \\= Innovación y colaboración\n\n \n\nEn SONDA estamos comprometidos con la diversidad, fomentamos un ambiente inclusivo que garantice que los talentos puedan trabajar en un entorno positivo que los invite a desarrollar su carrera profesional en igualdad de oportunidades.\n\n \n\nPorque sabemos que un ambiente diverso es un elemento fundamental para impulsar la innovación, buscamos candidatos en función de su cualificación profesional, independientemente de su raza, color de piel, religión, edad, sexo, orientación sexual, identidad de género, nacionalidad o discapacidad.\n\n \n\n¡Sé parte de nuestro equipo!","price":"8,365 MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764088137000","seoName":"telephone-support-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-jocotitlan/cate-sales-outbound/telephone-support-agent-6452328162995312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b2922570-5fe2-4969-a00d-f3130120aead","sid":"e5e3dded-3f17-4c5b-b4f9-2389f5c7e4ef"},"attrParams":{"summary":null,"highLight":["Customer support role","Onsite work in Toluca","Opportunities for advancement"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1764088137733,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Blvr. José María Pino Suárez 103, 5 de Mayo, 50090 Toluca de Lerdo, Méx., Mexico","infoId":"6437497928038512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"COORDINADOR DE RADIO OPERADORES","content":"Somos una empresa **proveedora externa de servicios de instalación para Megacable**, en crecimiento constante. Nuestro compromiso es brindar un servicio ágil, confiable y de calidad.\n\nBuscamos un **Coordinador de Radiooperadores** que quiera integrarse a un equipo dinámico y aportar liderazgo, control operativo y conocimiento del sector telecom.\n\n**Objetivo del puesto**\n\nSupervisar y dirigir al equipo de radiooperadores encargados de la **confirmación y asignación de servicios de internet y telefonía** a técnicos de campo, garantizando **eficiencia, veracidad y cumplimiento de indicadores operativos**.\n\n**Responsabilidades**\n\n* Coordinar las actividades diarias del equipo de radiooperadores.\n* Validar confirmaciones reales de clientes antes de asignar servicios.\n* Controlar la asignación y seguimiento de órdenes de trabajo (instalaciones, reconexiones, cambios, bajas).\n* Supervisar indicadores clave: confirmaciones efectivas, cancelaciones, tiempos de respuesta.\n* Detectar y corregir **malas prácticas operativas** (confirmaciones falsas, duplicidad de órdenes, cierres erróneos).\n* Generar reportes de productividad y desempeño.\n* Capacitar al personal en protocolos de atención y procedimientos de Megacable.\n* Asegurar la comunicación fluida entre operadores, técnicos y coordinación general.\n\n**Requisitos**\n\n* **Bachillerato concluido o carrera técnica / licenciatura trunca** (Administración, Telecomunicaciones o afín).\n* **Experiencia mínima de 2 años INDISPENSABLE** en coordinación de equipos de radiooperadores o call center operativo.\n* Conocimiento en procesos de **instalación y mantenimiento de servicios de telecomunicaciones (Megacable, Izzi, Totalplay, Telmex, etc.)**.\n* Manejo de **sistemas de gestión.**\n* Excel intermedio (reportes, seguimiento, control de datos).\n* Disponibilidad para **trabajar bajo presión y por objetivos**.\n\n**Habilidades y competencias**\n\n* Liderazgo operativo y manejo de equipos.\n* Comunicación clara, trato firme y empático.\n* Análisis y control de indicadores.\n* Organización, disciplina y enfoque a resultados.\n* Capacidad para resolver incidencias y tomar decisiones rápidas.\n\n**Ofrecemos**\n\n* Sueldo base: **$10,000 – $12,000 MXN mensuales brutos** (según experiencia).\n* **Bonos por cumplimiento de metas operativas.**\n* Crecimiento profesional en el área operativa.\n* Capacitación continua.\n* Excelente ambiente de trabajo.\n\nTipo de puesto: Tiempo completo, Por tiempo indeterminado\n\nSueldo: A partir de $12,000\\.00 al mes\n\nBeneficios:\n\n* Opción a contrato indefinido\n* Servicio de comedor con descuento\n\nExperiencia:\n\n* RADIOPERADOR EN TELECOMUNICACIONES: 2 años (Obligatorio)\n* COORDINADOR DE RADIOPERACION: 2 años (Obligatorio)\n\nLugar de trabajo: Empleo presencial","price":"12,000 MXN/año","unit":"per 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