A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días. **Job Track Description:*** Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile*** Expands skills within an analytical or operational process. * Maintains appropriate licenses, training, and certifications. * Applies experience and skills to complete assigned work. * Works within established procedures and practices. * Establishes the appropriate approach for new assignments. * Works with a limited degree of supervision. **Functional Knowledge*** Has developed skillset in a range of processes, procedures, and systems. **Business Expertise*** Supports to achieve company goals by helping teams to integrate and work together. **Impact*** Impacts a team through quality of the services provided and information shared. * Uses discretion to modify work practices and processes to achieve results or improve efficiency. **Leadership*** May give informal guidance to junior team members. **Problem Solving*** Ability to problem solve, self\-guided. * Evaluates issues and solutions to provide the best outcome for the client and end\-users. **Interpersonal Skills*** Exchanges information and ideas effectively. **Responsibility Statements*** Assesses calls to provide service immediately, be transferred, or require follow\-up for client resolution. * Identifies customer needs by referring to case notes and examining each as a specific case. * Performs routine call center activities concerning business products and services. * Uses standard scripts and established guidelines while under supervision, to meet SLAs. * Provides customers with information that is specialized. * Communicates in a warm and empathetic manner. * Gathers all necessary information to update the database. * Escalates issues to senior levels, based on complaints or concerns. * Explains company policies to customers. * Responsible for the end\-to\-end resolution of customer issues. * Performs other duties as assigned. * Complies with all policies and standards. Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley. Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.