Descripción y detalle de las actividades **Responsibilities/Functions** * Process customer purchase orders for consoles, treatment supplies, and other items as needed * Answer customer inquiries from phone or email * Work with the Outset Logistics team to provide shipping information for customers * Ensure all customer account information is accurate and up to date * Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition * Set up new accounts as needed through CRM (Salesforce.com) * Assist with the COR (Customer Onboarding Process) * Process RMA’s/returns, credit and rebills, etc. * Manage customer reorder process on accessories and disposables * Understand and comply with all SOX requirements Experiencia y requisitos **Requirements/Qualifications** * Bachelor’s degree in Business Administration or equivalent relevant experience (High School Diploma/GED) * 3\+ years of sales order processing experience * 2\+ years of customer service experience * Advanced English (Verbal and written communication skills) * Experience with CRM systems (preferably Salesforce.com) * Experience with QAD (ERP system) a plus * Excellent problem solving skills * Friendly, energetic and personable attitude * Ability to be flexible and adapt to changing business needs * Medical device experience is a plus Beneficios * seguro de vida * bonos anuales * caja de ahorro * comedor * transporte * seguro de gastos médicos * plan de indexación * Beneficios de acuerdo a la LFT **Número de vacantes** 1 **Área** Ventas/Comercial **Contrato** Temporal **Modalidad** Híbrido **Turno** Diurno **Jornada** Tiempo Completo **Horario*** Tiempo completo * Lunes a viernes **Estudios** Carrera con título profesional **Inglés** Hablado: Avanzado, Escrito: Avanzado **Disponibilidad p. viajar** No