*This is a fully on site position in Guadalajara* *Advanced english is required* **QUALIFICATIONS:** \- 2 YEARS’ EXPERIENCE IN A SUPERVISORY ROLE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION PREFERRED. \- KNOWLEDGE AND EXPERIENCE WITH CALL CENTER METRICS AND REPORTING. \- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. \- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS; CRM SOFTWARE EXPERIENCE A PLUS **RESPONSIBILITIES:** \- SUPERVISES EMPLOYEES WHO INTERACT WITH POTENTIAL CUSTOMERS VIA TELEPHONE, OR BY OTHER FORMS OF COMMUNICATION; PROVIDES TRAINING AS NEEDED. \- MONITORS AND EVALUATES EMPLOYEES’ INTERACTIONS AND WORKFLOW TO ENSURE THAT PERFORMANCE STANDARDS AND THE VOLUME TARGET ARE MET. \- RESPONSIBLE FOR THE DAILY ACTIVITY OF DEPARTMENT POLICIES AND PROCEDURES INCLUDING MEETING OPERATIONAL STANDARDS, MAINTAINING EMPLOYEE SERVICE LEVELS, IMPROVING QUALITY SERVICE, PREPARING REPORTS, TROUBLESHOOTING AND ESCALATING EQUIPMENT ISSUES, MAINTAINING PROFESSIONAL AND TECHNICAL KNOWLEDGE, AND ACCOMPLISHING ORGANIZATIONAL GOALS. \- COLLABORATE WITH TEAM MEMBERS TO DETERMINE BEST PRACTICES AND PROVIDE THE BEST EXPERIENCE FOR ALL SERVICES AND TASKS. \- ASSISTS MANAGEMENT WITH DAILY OPERATIONS; REPORTS STATUS TO MANAGEMENT, PROVIDES EMPLOYEE PERFORMANCE FEEDBACK, AND IS PROACTIVE IN ADDRESSING ISSUES OR WHERE PROCESS IMPROVEMENT MAY BE NECESSARY. **SHIFT:** MONDAY TO FRIDAY 9:00 AM \- 6:00 PM **SALARY AND BENEFITS:** MONTHLY BASE SALARY $25,875 PESOS \+$500 FOOD STAMPS \+15 DAYS CHRISTMAS BONUS (INCREASES WITH TENURE) ALL OTHER LAW BENEFITS Job Type: Full\-time Pay: From $25,800\.00 per month Experience: * Superisor: 2 years (Required) Language: * Advanced English (Required) Work Location: In person