**About Us:** GDL Connect is a US\-based company with operations in Guadalajara, Mexico, providing top\-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross\-cultural excellence to empower businesses to focus on expansion and growth. **About the role:** Provide comprehensive technical support to internal teams in the use, configuration, and maintenance of systems, applications, printers and equipment, ensuring a smooth and efficient user experience. **Key Responsibilities:** * Assist clients with the installation, configuration, and operation of equipment and systems. * Provide on\-site support to resolve issues related to software, hardware, and connectivity. * Manage support requests through Help Desk tools, ensuring efficient service delivery and a high level of customer satisfaction. * Diagnose and resolve technical issues involving applications, operating systems (Windows and macOS), networks, and peripheral devices. * Collaborate with the support team to escalate issues when necessary. **Requirements:** * Bachelor’s degree in Systems Engineering, Information Technology, Computer Science, or a related field (completed degree required). * Intermediate to advanced English (B2 to C1\), for providing technical support on international platforms. * Excellent customer service skills and clear communication abilities. * End\-user technical support * Help Desk tools and ticket management systems. **What We Offer:** * Salary $20k \- $24k gross * Full **law benefits (20 days of Christman bonus at year, 37\.5% instead of 25% of vacation bonus)** * **Punctuality** and **attendance bonus of $2,200 MXN tax free monthly** * **Caja de Ahorro** * **Excellence** bonus of $1,000 MXN tax free trimestral * **Medical Insurance (mayor, minor and preventive)** Tipo de puesto: Tiempo completo Sueldo: $20,000\.00 \- $24,000\.00 al mes Beneficios: * Caja de ahorro * Días de maternidad superiores a los de la ley * Días de paternidad superiores a los de la ley * Programa de referidos * Seguro de gastos médicos * Seguro de gastos médicos mayores * Seguro dental Pregunta(s) de postulación: * Are you comfortable working in an onsite setting? * What's your salary expectation in Mexican pesos and gross wisely? Idioma: * Inglés (B2 \- C1\) (Deseable) Lugar de trabajo: Empleo presencial