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Aproximadamente del 10 % al 15 % de su tiempo puede implicar visitas a sitios para resolución crítica de averías, investigaciones de fallos o soporte estratégico a clientes.\n**Cómo generará impacto**\n* Dirigir y coordinar las actividades técnicas de servicio y las órdenes de compra de piezas de repuesto, garantizando un soporte efectivo a los clientes, el cumplimiento de los procesos, la ejecución segura de las actividades y el respeto a los estándares de Salud, Seguridad y Medio Ambiente (HSE).\n* Supervisar la gestión integral de casos de garantía, incluyendo el análisis de fallos, la planificación y ejecución de acciones correctivas, el control de los costos derivados de la no calidad y la elaboración de informes técnicos.\n* Gestionar y garantizar el procesamiento preciso y oportuno de las órdenes de compra de piezas de repuesto, asegurando la disponibilidad de materiales y el cumplimiento de los compromisos de entrega a tiempo a los clientes.\n* Impulsar la mejora continua de los productos y los procesos internos mediante la retroalimentación a Ingeniería, Fabricación y Calidad, así como apoyando las acciones preventivas y correctivas.\n* Mantener una comunicación clara y proactiva con los clientes, Gestión de Proyectos, Calidad, Fabricación y Cadena de Suministro para garantizar la resolución oportuna de incidencias y una sólida cooperación interfuncional.\n* Supervisar indicadores clave de rendimiento (KPI), la satisfacción del cliente, los tiempos de respuesta, la eficiencia operativa y las métricas de costos, definiendo planes de acción para la mejora continua.\n**Responsabilidades de liderazgo**\n* Liderar, orientar y desarrollar al equipo técnico, asegurando claridad en los roles, prioridades, objetivos y expectativas de desempeño.\n* Fomentar una fuerte cultura de seguridad, disciplina operativa y excelencia técnica dentro del departamento.\n* Tomar decisiones informadas y oportunas basadas en el rigor técnico, el impacto en el cliente y las necesidades empresariales.\n* Garantizar una estrecha colaboración con Gestión de Proyectos, Ingeniería, Calidad, Fabricación y Cadena de Suministro para ofrecer soluciones integradas y acelerar la respuesta a los clientes.\n* Anticipar riesgos operativos, retrasos o necesidades de los clientes, promoviendo acciones proactivas y medidas preventivas.\n* Reforzar la mentalidad centrada en el cliente del equipo, manteniendo altos niveles de satisfacción del cliente y relaciones a largo plazo con clientes estratégicos.\n**Qué aporta usted**\n* Título universitario en Ingeniería Eléctrica o Electromecánica (otros títulos afines podrán considerarse si se cuenta con experiencia relevante). Inglés avanzado obligatorio.\n* Habilidades demostradas de liderazgo con presencia sólida, capaz de inspirar responsabilidad, resolver situaciones complejas, gestionar conflictos y mantener el enfoque y el rendimiento del equipo bajo presión.\n* Experiencia mínima de 7 años en proyectos de transformadores de potencia: instalación, mantenimiento, puesta en marcha o soporte ante fallos; se valora especialmente la experiencia en diseño, ensayos o fabricación.\n* Sólida formación técnica en análisis de fallos, metodologías de análisis de causa raíz (RCA), protocolos industriales de comunicación y dominio de Microsoft Office; conocimientos de SAP constituyen un plus.\n* Experiencia demostrada liderando equipos técnicos o interfuncionales, coordinando partes interesadas y gestionando actividades de servicio en campo o atención al cliente.\n* Experiencia interactuando con clientes en los segmentos de servicios públicos, generación convencional y renovable, y empresas de ingeniería, adquisiciones y construcción (EPC), demostrando integridad y confidencialidad.\n* Competencias personales: orientado a resultados, organizado, resiliente, decidido, colaborativo y capaz de desempeñarse eficazmente bajo presión.\n* Alto nivel de competencia tanto en inglés conversacional como técnico, con capacidad para comunicarse con claridad con clientes, proveedores y partes interesadas internas.\n \n¿Quién es Siemens Energy?\n \nEn Siemens Energy somos mucho más que una empresa de tecnología energética. Con aproximadamente 100 000 empleados dedicados en más de 90 países, desarrollamos los sistemas energéticos del futuro, garantizando que la creciente demanda energética de la comunidad global se satisfaga de forma fiable y sostenible. Las tecnologías creadas en nuestros centros de investigación y fábricas impulsan la transición energética y constituyen la base para un sexto de la generación eléctrica mundial.\n \nNuestro equipo global se compromete a hacer realidad una energía sostenible, fiable y asequible, superando los límites de lo posible. Mantenemos una herencia de innovación de 150 años que nos impulsa a buscar personas que respalden nuestro enfoque en la descarbonización, las nuevas tecnologías y la transformación energética. Descubra cómo puede marcar la diferencia en Siemens Energy: [1] https://www.siemens-energy.com/employeevideo\n \nNuestro compromiso con la diversidad\n \nTenemos suerte de no ser todos iguales. Gracias a la diversidad generamos energía. 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