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Estos distribuidores normalmente manejan diferentes marcas de mobiliario y por lo tanto es esencial que el ejecutivo implemente estrategias comerciales concretas y constantes para generar presencia de marca, presencia con los vendedores de cada distribuidores y diferenciación con otras marcas que maneje cada distribuidor.\n\n**Requisitos:**\n\n* Licenciatura\n* Disponibilidad para viajar\n* Experiencia previa atendiendo “intermediarios”\n\n **Responsabilidades principales:**\n\n* Viajar constantemente a visitar distribuidores con el objetivo de generar presencia de marca, atención e implementar estrategias de ventas. (ej. 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Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico","infoId":"6414927858803512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Especialista en Servicio al Cliente-1","content":"El Representante de Servicio al Cliente es responsable de interactuar con los clientes para proporcionar información, soporte y resolución de problemas relacionados con consultas y estado de pedidos. Actuará como el punto de contacto principal del cliente para el estado de entrega y de pedidos. El representante de servicio al cliente mantiene una comunicación proactiva y actúa sobre las consultas de los clientes de manera eficiente y oportuna. Establece fuertes colaboraciones internas con producción, planificación, logística y funciones comerciales para identificar y gestionar alternativas que cumplan con los requisitos de pedidos del cliente.\nResponsabilidades Generales\n• Actuar como punto de contacto principal del cliente respecto al estado de entrega y de pedidos para la cartera de clientes asignada\n• Brindar orientación a los clientes sobre cantidades en stock, tiempo requerido para producir y entregar. Revisar solicitudes del cliente relacionadas con tiempos de producción, evaluar el modo de transporte y el servicio a utilizar según la cobertura del cliente\n• Revisar diariamente la demanda del cliente y validar desviaciones, también según necesidades específicas del cliente\n• Garantizar la notificación interna proactiva sobre riesgos de entrega al cliente siguiendo el proceso de Alerta de Impacto al Cliente, así como enviar una notificación externa proactiva al cliente sobre riesgos de suministro con un mínimo de 1 semana antes de la fecha programada del pedido\n• Colaborar en la planificación de reuniones internas para proporcionar retroalimentación crítica sobre cuentas de clientes en relación con los requisitos mínimos de producción del cliente. Actualizar la visión general de cobertura de suministro según el plan de producción y las necesidades del cliente\n• Revisar regularmente y ayudar en la resolución oportuna de inquietudes/reclamaciones/cuidados del cliente en los portales relacionados con el proceso de entrega\n• Ejecutar el proceso de ingreso manual de pedidos dentro del plazo y precisión requeridos\n• Comunicarse con los clientes en caso de oportunidades de inventario para entregar pedidos antes de tiempo\n• Identificar oportunidades de adelanto basadas en acuerdos específicos de logística/flexibilidad del cliente\n• Comunicar al cliente los primeros/últimos envíos de materiales en proceso de incorporación/retiro\n• Organizar revisiones y análisis oportunos de la causa raíz de pagos insuficientes por parte del cliente\n• Aprobar/rechazar descuentos y presentar memorandos de débito/crédito correspondientes, cuando sea aplicable\n• Colaborar con los equipos de planificación y/o logística para garantizar la ejecución de envíos según las necesidades/solicitudes del cliente y realizar seguimiento con la información necesaria al cliente\n• Colaborar con los clientes para determinar el método de envío\nExperiencia / Calificaciones\n• Se requiere título universitario (por ejemplo, licenciatura) o experiencia laboral relevante equivalente.\n• Debe ser un jugador de equipo capaz de trabajar en un entorno acelerado con capacidad demostrada para manejar múltiples tareas y demandas concurrentes\n• Excelentes habilidades de comunicación; oral, escrita y presentación\n• Fuertes habilidades de organización, planificación y gestión del tiempo para lograr resultados\n• Fuertes valores éticos personales y profesionales e integridad\n• Responsabilizarse personalmente de alcanzar metas y estándares\n• Dominio de los programas de Microsoft Office (Outlook, Word, PowerPoint y Excel)\n• Fuertes habilidades interpersonales y de colaboración para trabajar eficazmente con todos los niveles de la organización, incluidos proveedores y/o clientes externos\nSmarterTogether* Colaborar en Sensata significa trabajar con algunas de las personas más talentosas del mundo en un entorno enriquecedor que constantemente busca lo mejor\n* Los empleados trabajan entre funciones, países y culturas obteniendo nuevas perspectivas mediante el respeto mutuo y la comunicación abierta\n* Como OneSensata, estamos trabajando juntos para hacer que las cosas funcionen juntas\n\n\nHaga clic aquí para ver la Declaración de Privacidad de Reclutamiento de Sensata\nHaga clic aquí para ver nuestra Declaración de Privacidad de Reclutamiento de Sensata para China\nNOTA: Si usted es un empleado actual de Sensata (o de alguna de nuestras Afiliadas), salga de esta aplicación e ingrese a Workday a través de la Intranet de la empresa para postular directamente. 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Establece fuertes asociaciones internas con producción, planificación, logística y funciones comerciales para identificar y promover alternativas que cumplan con los requisitos de los pedidos de los clientes.\nResponsabilidades Generales \n\n* Actúa como punto de contacto principal del cliente relacionado con la entrega y el estado del pedido para la cartera de clientes asignada\n* Proporciona orientación a los clientes sobre cantidades en stock, tiempo necesario para producir y entregar. Revisa solicitudes del cliente relacionadas con el plazo de producción, evalúa el modo de transporte y el servicio a utilizar según la cobertura del cliente\n* Revisa diariamente la demanda del cliente y valida desviaciones, también según necesidades específicas del cliente\n* Asegura la notificación interna proactiva sobre riesgos de entrega al cliente siguiendo el proceso Customer Impact Alert, así como envía una notificación externa proactiva al cliente sobre riesgos de suministro mínimo una semana antes de la fecha programada del pedido del cliente\n* Colabora en la planificación de reuniones internas para proporcionar retroalimentación crítica sobre cuentas de clientes en relación con los requisitos mínimos de producción del cliente. 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